Subject: Ticket Assigned - Conversation with jacqueline halili
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Mon, 13 Jun 2022 16:47:27 +0000

Hi Nihal Alsaiari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jacqueline halili jacqueline halili                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  jacqueline halili Bot:  Hi Jacqueline Halili ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6148513891 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Order status Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Jacqueline halili Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  6148513891 Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  I am asking for my order Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  jacqueline halili Bot:  Hi Jacqueline Halili ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6148513891 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0561042693 Bot:  Please wait while we transfer you to an agent Agent:  Hi Jacqueline. Thank you for contacting us. My name is Hilah. How may I help you today? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  jacqueline Bot:  Hi Jacqueline ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6148513891 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Jacqueline. Thank you for contacting us. My name is Rashed. How may I help you today? Customer:  I am tracking my order and it appear that out for delivery last 2 days ago and then it said that request for reschedule but i didnt request any reschedule Agent:  Your order is still in the time frame which is from 3-5 days Agent:  If you don't receive your order within 48 hours please contact us again Agent:  Is there anything else I can help you with ? Customer:  IMAGE Customer:  Ok Agent:  Thanks for contacting us. We look forward to serve you again. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  jacqueline halili Bot:  Hi Jacqueline Halili ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6148513891 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  IMAGE Agent:  Hi(Jacqueline), Thank you for contacting us. i am HESSA  How may I help you? Customer:  Always not delivered Customer:  About my order Agent:  +966541042693 is this toy correct number ? Agent:  your* Customer:  No that my number Customer:  Yes thats my number Customer:  No one contacted me Agent:  Could you please share your order number so that I can assist you further? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  jacqueline halili Bot:  Hi Jacqueline Halili ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6148513891 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:39 PM, 13th Jun                   Nihal                   Hi , thank you for getting in touch with us, my name is Nihal May i know how i can help you?           08:39 PM, 13th Jun                     jacqueline halili                    I just want to ask about my order           08:40 PM, 13th Jun                     jacqueline halili                    Maybe i type my number wrong           08:40 PM, 13th Jun                   Nihal                   Could you please share your order number so that I can assist you further?           08:41 PM, 13th Jun                     jacqueline halili                    6148513891           08:41 PM, 13th Jun                   Nihal                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:42 PM, 13th Jun                   Nihal                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           08:44 PM, 13th Jun                   Nihal                   Is there anything else I can help you with?           08:44 PM, 13th Jun                   Nihal                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:47 PM, 13th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4493442