Subject: Ticket Assigned - Conversation with arlene
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Mon, 13 Jun 2022 14:19:22 +0000

Hi Nihal Alsaiari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with arlene arlene                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi  i am arlene  why cant i open my splash account with the email maddawatar@ngha med sa? i dont receive any link in the email to reset my password Bot:  Please enter your name Customer:  arlene Bot:  Hi Arlene ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you'r
 e a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0503021287            06:14 PM, 13th Jun    
                Nihal                   Hi , thank you for getting in touch with us, my name is Nihal May i know how i can help you?           06:14 PM, 13th Jun                     arlene                    hi Nihal! i keep on logging in my splash account with the email [email-masked] but i can't log in. i tried to reset my password but i don't receive the link in my email for me to reset the password           06:15 PM, 13th Jun                   Nihal                   did u do check the junk mail ?           06:15 PM, 13th Jun                     arlene                    yes, nothing is there           06:16 PM, 13th Jun                   Nihal                   We sincerely apologize for any inconvenience caused,    We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           06:17 PM, 13th Jun               
     Nihal                   Is there anything else I can help you with?           06:17 PM, 13th Jun                     arlene                    kindly help me to recover this account coz i still refund to claim in there           06:17 PM, 13th Jun                     arlene                    i still have refund           06:17 PM, 13th Jun                   Nihal                   we will do our best           06:18 PM, 13th Jun                   Nihal                   Is there anything else I can help you with?           06:18 PM, 13th Jun                     arlene                    thanks! nothing else           06:18 PM, 13th Jun                   Nihal                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:18 PM, 13th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4492546