Subject: Ticket Assigned - Conversation with mina
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Wed, 08 Jun 2022 16:45:06 +0000

Hi Nihal Alsaiari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mina mina                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mina Bot:  Hi Mina ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0557729249 Bot:  Please wait while we transfer you to an agent Customer:  Hello theres a product in my order that i want to cancel Agent:  Hi Dear Customer, My name is Reenad .Thank you for contacting us. I will be happy to help you! Agent:  Could you please share your order number so that I can assist you further? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  I want to cancel my order Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  6147470435 Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Time Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  mina Bot:  Hi Mina ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Mina , My name is Reenad .Thank you for contacting us. I will be happy to help you! Agent:  Could you please share your order number so that I can assist you further? Customer:  6147470435 Customer:  I want to cancel the order Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Customer:  Okay Agent:  We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery. Agent:  Is there anything else i can assist you with? Customer:  Is that all? Customer:  They will cancel it? Agent:  if you receive a call from the courier agent, we request you to inform him to cancel the delivery. Customer:  Okay thank you Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  I want to return my order Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  mina Bot:  Hi Mina ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:34 PM, 08th Jun                   Nihal                   Hi Mina , thank you for getting in touch with us, my name is Nihal May i know how i can help you?           08:35 PM, 08th Jun                     mina                    Hello, I wanted to ask about the Buy 1 get 1 free offer. If i claim more than 1 items of the offer is it applicable on only one?           08:36 PM, 08th Jun                   Nihal                   no, it claims on it all           08:37 PM, 08th Jun                     mina                    But I'm trying to place an order and it still counts as cost           08:37 PM, 08th Jun                   Nihal                   could you please provide me with a screenshot of the issue?           08:38 PM, 08th Jun                     mina                    Okay just a minute           08:39 PM, 08th Jun                     mina                             08:41 PM, 08th Jun                     mina                    The orignal price of the profuct is 18 or something but it counts as the price of 2? Wasnt it a get one free offer?           08:42 PM, 08th Jun                   Nihal                   We sincerely apologize for any inconvenience caused,    We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           08:42 PM, 08th Jun                   Nihal                   Is there anything else I can help you with?           08:42 PM, 08th Jun                     mina                    No thank you that would be all           08:43 PM, 08th Jun                   Nihal                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:44 PM, 08th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4471226