Subject: Note Added - [#4388228] Conversation with رحيم
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 08 Jun 2022 12:50:56 +0000

Hi ,    Nusaybah Alzuman added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4388228    Subject:  Conversation with رحيم   Requester: رحيم    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi <a id="OWAAMC8486706C5DD47BAB69C183BF8CE313E" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Manager.Jarir</span></a>
<a id="OWAAMB0FCA2A24E984308BB130FCE89D132D8" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Centrepoint Jarir</span></a>
<a id="OWAAMFE5C078794B149E189870D984888A2E2" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@jarircp opsincharge</span></a>
<a id="OWAAMC1716D0952874E80832982783B864E6B" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Rami Alghamdi</span></a>
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<div class="MsoNormal">2<sup>nd</sup> reminder</div>
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<div class="MsoNormal">Any update on below order?</div>
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<div class="MsoNormal">As per of customer request, please process the cancellation for below order.</div>
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<div class="MsoNormal">kindly check and update the order in Sahla as customer received, then process RTS on POS.</div>
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<div class="MsoNormal">Order Number: 6142840015</div>
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<div class="MsoNormal">Thanks</div>
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<div>From: Nusaybah Alzuman <br>
<b>Sent:</b> Sunday, May 29, 2022 12:44 PM<br>
<b>To:</b> Centrepoint Jarir &lt;[email-masked]&gt;; Manager.Jarir &lt;[email-masked]&gt;; jarircp opsincharge &lt;[email-masked]&gt;; Faisal Abdulrahman &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Qazi Mohammed &lt;[email-masked]&gt;; Vickum Dissanayake &lt;[email-masked]&gt;; 'Centrepoint' &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4388228] - Conversation with <span lang="AR-SA" dir="RTL">رحيم</span>
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<div class="MsoNormal">Hi <a id="OWAAMF5A780A6947A4FDEB1347AB1D66EB240" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Manager.Jarir</span></a>
<a id="OWAAMC669F9E8EA8E47CE96449DA8EE72B45C" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Centrepoint Jarir</span></a>
<a id="OWAAM1B51080DC0D64D33B44321D39FBC9B57" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@jarircp opsincharge</span></a>
<a id="OWAAM14969BA25B2C490AA3ECD38934EF3EE4" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Faisal Abdulrahman</span></a>
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<div class="MsoNormal">Any update on below order?</div>
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<b>From:</b> Nusaybah Alzuman <br>
<b>Sent:</b> Sunday, May 22, 2022 2:57 PM<br>
<b>To:</b> Centrepoint Jarir &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Manager.Jarir &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; jarircp opsincharge &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Faisal Abdulrahman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Vickum Dissanayake &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4388228] - Conversation with <span lang="AR-SA" dir="RTL">رحيم</span>
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<div class="MsoNormal">Hi Team,</div>
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<div class="MsoNormal">As per of customer request, please process the cancellation for below order.</div>
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<div class="MsoNormal">kindly receive the order in Sahla then update the order status as customer received, then process RTS on POS.</div>
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<div class="MsoNormal">Order Number: 6142840015</div>
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<div class="MsoNormal">Thanks</div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, May 22, 2022 2:45 PM<br>
<b>To:</b> Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4388228] - Conversation with <span lang="AR-SA" dir="RTL">
رحيم</span>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>Please take a look at ticket
</span><a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4388228" rel="noreferrer"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>#4388228</span></a><span style='font-size:10.5pt;font-family:"-apple-system",serif'> </span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Hi Team,<br>
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Problem Statement: cancel C&amp;C order<br>
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Order Date : ​May 10, 2022<br>
Order ID: ​6142840015<br>
Store code: ​Babyshop21132<br>
Tracking ID: ​614284001522999991<br>
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Assistance Required: Mark the order as cancel.<br>
Please cancel the order due to the customer's desire to cancel in order to return the amount to the customer<br>
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Regards,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>​Reenad</span></div>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>On Sun, 22 May at 2:49 PM
<span class="separator">, </span></span><span class="separator"><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">رحيم
</span></span><span dir="LTR"></span><span dir="LTR"></span><span class="separator"><span style='font-size:10.5pt;font-family:"-apple-system",serif'><span dir="LTR"></span><span dir="LTR"></span>&lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span lang="AR-SA" dir="RTL" style="font-size:9.0pt;color:#6F7071">رحيم</span><span style="font-size:9.0pt;color:#6F7071"></span>
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<b><span style="color:#3F3F46">Bot:
</span></b><span lang="AR-SA" dir="RTL" style="color:#3F3F46">مرحبًا ، بك في </span>
<span dir="LTR"></span><span dir="LTR"></span><span style="color:#3F3F46"><span dir="LTR"></span><span dir="LTR"></span>!<br>
<b>Bot: </b><span lang="AR-SA" dir="RTL">يرجى إدخال اسمك</span><br>
<b>Customer: </b><span lang="AR-SA" dir="RTL">رحيم</span><br>
<b>Bot: </b><span lang="AR-SA" dir="RTL">مرحبًا ، ماذا تحتاج للمساعدة؟</span><br>
<b>Customer: </b><span lang="AR-SA" dir="RTL">تحديث طلبك</span><br>
<b>Bot: </b><span lang="AR-SA" dir="RTL">يرجى اختيار موقعك</span><br>
<b>Customer: </b><span lang="AR-SA" dir="RTL">المملكة العربية السعودية</span><br>
<b>Bot: </b><span lang="AR-SA" dir="RTL">يرجى إدخال رقم الطلب للمتابعة</span><br>
<b>Customer: </b>6142840015<br>
<b>Bot: </b></span>
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<span lang="AR-SA" dir="RTL" style="color:#3F3F46">حالة الطلب الخاص بك
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<b><span style="color:#3F3F46"><br>
</span></b><span lang="AR-SA" dir="RTL" style="color:#3F3F46">يما يلي مواعيد استلام طلبك</span><span dir="LTR"></span><span dir="LTR"></span><span style="color:#3F3F46"><span dir="LTR"></span><span dir="LTR"></span>:</span>
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<strong><span lang="AR-SA" dir="RTL" style='font-family:"Calibri",sans-serif;color:#3F3F46'>الطلب المنزلي</span></strong><span dir="LTR"></span><span dir="LTR"></span><strong><span style='font-family:"Calibri",sans-serif;color:#3F3F46'><span dir="LTR"></span><span dir="LTR"></span>:
</span></strong><span style="color:#3F3F46">7 to 9 <span lang="AR-SA" dir="RTL">أيام</span></span>
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<b><span style="color:#3F3F46"><br>
</span></b><span lang="AR-SA" dir="RTL" style="color:#3F3F46">يمكنك تتبع طلبك بسهولة
<strong><span style='font-family:"Calibri",sans-serif'>من حسابي </span></strong></span><span dir="LTR"></span><span dir="LTR"></span><strong><span style='font-family:"Calibri",sans-serif;color:#3F3F46'><span dir="LTR"></span><span dir="LTR"></span>&gt;
<span lang="AR-SA" dir="RTL">تاريخ الطلبات</span></span></strong><span dir="LTR"></span><span dir="LTR"></span><span style="color:#3F3F46"><span dir="LTR"></span><span dir="LTR"></span>.
<span lang="AR-SA" dir="RTL">يرجى العلم بأن عملية الإرجاع تحتاج إلى وقت أطول خلال التنزيلات</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span>.</span>
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<b>Bot: </b><span lang="AR-SA" dir="RTL">هل تمكنت من حل الاستعلام الخاص بك</span><br>
<b>Customer: </b><span lang="AR-SA" dir="RTL">لا</span><br>
<b>Bot: </b><span lang="AR-SA" dir="RTL">هل ما زلت تريد التحدث إلى موظف الخدمة؟</span><br>
<b>Customer: </b>Yes<br>
<b>Bot: </b><span lang="AR-SA" dir="RTL">رجاءا أدخل بريدك الإلكتروني</span><br>
<b>Customer: </b><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Bot: </b><span lang="AR-SA" dir="RTL">الرجاء إدخال رقمك</span><br>
<b>Customer: </b>0558602303</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">02:44 PM, 22nd May</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Amirah</span></div>
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">مرحبا رحيم ,شكراً لتواصلك معنا. معك أميره</span><span style="font-size:10.0pt;color:#3F3F46"><br>
<span lang="AR-SA" dir="RTL">كيف يمكنني مساعدتك؟</span></span>
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<span lang="AR-SA" dir="RTL" style="font-size:9.0pt;color:#6F7071">رحيم</span><span style="font-size:9.0pt;color:#6F7071"></span>
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<span lang="AR-SA" dir="RTL" style="color:#3F3F46">اريد إلغاء الطلب</span><span style="color:#3F3F46"></span>
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">هل بإمكانك تزويدي برقم طلبك حتى أستطيع مساعدتكم على أكمل وجه</span><span dir="LTR"></span><span dir="LTR"></span><span style="font-size:10.0pt;color:#3F3F46"><span dir="LTR"></span><span dir="LTR"></span>' </span>
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<span lang="AR-SA" dir="RTL" style="font-size:9.0pt;color:#6F7071">رحيم</span><span style="font-size:9.0pt;color:#6F7071"></span>
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<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_5" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0NzA4ODI2NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.hKgN--BhZWx6uWtaWM6hpSD_U4Vb_lnb0mU9M7VR9zE" data-id="2043347088264" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">6142840015</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">02:46 PM, 22nd May</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Amirah</span></div>
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<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_6" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0NzA4ODI2NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.hKgN--BhZWx6uWtaWM6hpSD_U4Vb_lnb0mU9M7VR9zE" data-id="2043347088264" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">شكرا لمشاركتك رقم الطلب ,دقائق من فضلك</span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">02:46 PM, 22nd May</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Amirah</span></div>
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<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_7" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0NzA4ODI2NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.hKgN--BhZWx6uWtaWM6hpSD_U4Vb_lnb0mU9M7VR9zE" data-id="2043347088264" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">يرجى العلم بأنه قد تم رفع طلب حضرتك للجهات المعنية و سيتم اتخاذ الإجراء اللازم بأسرع وقت ممكن
</span><span dir="LTR"></span><span dir="LTR"></span><span style="font-size:10.0pt;color:#3F3F46"><span dir="LTR"></span><span dir="LTR"></span>.</span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">02:47 PM, 22nd May</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Amirah</span></div>
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<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_8" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0NzA4ODI2NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.hKgN--BhZWx6uWtaWM6hpSD_U4Vb_lnb0mU9M7VR9zE" data-id="2043347088264" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">هل لديك أي استفسار آخر يمكنني مساعدتك به؟ </span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">02:47 PM, 22nd May</span></div>
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<span lang="AR-SA" dir="RTL" style="font-size:9.0pt;color:#6F7071">رحيم</span><span style="font-size:9.0pt;color:#6F7071"></span>
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<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_9" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0NzA4ODI2NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.hKgN--BhZWx6uWtaWM6hpSD_U4Vb_lnb0mU9M7VR9zE" data-id="2043347088264" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
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<span lang="AR-SA" dir="RTL" style="color:#3F3F46">لا بس اريد إلغاء الطلب بسرعه وقت</span><span style="color:#3F3F46"></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">02:48 PM, 22nd May</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Amirah</span></div>
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<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_10" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0NzA4ODI2NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.hKgN--BhZWx6uWtaWM6hpSD_U4Vb_lnb0mU9M7VR9zE" data-id="2043347088264" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">باذن الله</span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">02:48 PM, 22nd May</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Amirah</span></div>
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<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_11" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0NzA4ODI2NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.hKgN--BhZWx6uWtaWM6hpSD_U4Vb_lnb0mU9M7VR9zE" data-id="2043347088264" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46"> <span lang="AR-SA" dir="RTL">كان من دواعي سروري مساعدتكم اتمنى لك يوماََ طيب</span></span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">02:48 PM, 22nd May</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#999999'>View conversation in
</span><a href="https://web.freshchat.com/a/224106425474082/inbox/open/0/conversation/616288590723963" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#999999;text-decoration:none'>Freshchat</span></a><span style='font-family:"Helvetica",sans-serif;color:#333333'></span>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">4388228:1125156</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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