Subject: Ticket Assigned - Conversation with mohammed sikandar
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Mon, 06 Jun 2022 16:48:34 +0000

Hi Nihal Alsaiari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohammed sikandar mohammed sikandar                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mohammed sikandar Bot:  Hi Mohammed Sikandar ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.
    Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0545320707            08:41 PM, 06th Jun                   Nihal                   Hi , thank you for getting in touch with us, my name is Nihal May i know how i can help you?           08:42 PM, 06th J
 un                     mohammed sikandar                    Assalamualiekum           08:43 PM, 06th Jun                     mohammed sikandar                    I have made a refund for my order           08:43 PM, 06th Jun                     mohammed sikandar                    But got half refund only           08:43 PM, 06th Jun                     mohammed sikandar                             08:43 PM, 06th Jun                   Nihal                   Could you please share your order number so that I can assist you further?           08:43 PM, 06th Jun                     mohammed sikandar                             08:45 PM, 06th Jun                   Nihal                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:45 PM, 06th Jun                   Nihal                   Did you do give the agent the both items?           08:46 PM, 06th Jun                     mohammed sikandar                    Yes both items 
 was returned           08:46 PM, 06th Jun                   Nihal                   We sincerely apologize for any inconvenience caused,    We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           08:46 PM, 06th Jun                   Nihal                   Is there anything else I can help you with?           08:47 PM, 06th Jun                     mohammed sikandar                    Thank you           08:47 PM, 06th Jun                   Nihal                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:48 PM, 06th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4460820