Subject: Ticket Assigned - Conversation with haroon
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Thu, 02 Jun 2022 11:02:02 +0000

Hi Nihal Alsaiari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with haroon haroon                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  haroon Bot:  Hi Haroon ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6144665988 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0548088053            05:10 PM, 31st May                   Nihal              
      Hi Haroon, thank you for getting in touch with us, my name is Nihal May i know how i can help you?           05:10 PM, 31st May                     haroon                    Sir when I will get my remaining order 6144665988           05:11 PM, 31st May                     haroon                    It supposed to be delivered on 23rd May but still not delivered           05:11 PM, 31st May                   Nihal                   Please allow me a moment to check this for you.           05:11 PM, 31st May                     haroon                             05:11 PM, 31st May                     haroon                    Second shipment remaining           05:12 PM, 31st May                     haroon                    Shipment 1 processed with two tracking code  FP0520220004891 and FP0521220001866           05:12 PM, 31st May                     haroon                    Shipment 2 of 2 (Standard Delivery) not processed. no tracking code Juniors Printed T-shirt and Dungaree
  Set Giggles Polka Dot Print Romper with Short Sleeves and Bow Applique Juniors Printed Romper with Short Sleeves and Snap Button Closure Giggles Solid Romper with Round Neck and Lace Inserts           05:12 PM, 31st May                   Nihal                   both of them are under one order?           05:13 PM, 31st May                   Nihal                   the second shipment shows that it's delivered on 22/05/2022           05:13 PM, 31st May                     haroon                    Yes           05:14 PM, 31st May                     haroon                             05:14 PM, 31st May                     haroon                    Sir check my both snapshipment           05:14 PM, 31st May                     haroon                    Shipment 1 delivered with two different deliveries           05:14 PM, 31st May                     haroon                    In app           05:14 PM, 31st May                     haroon                    Shipment 2 still remaining 
           05:15 PM, 31st May                   Nihal                   are there missing items yet?           05:15 PM, 31st May                     haroon                    4 items not received yet           05:15 PM, 31st May                     haroon                    Shipment 2 of 2 (Standard Delivery) not processed. no tracking code Juniors Printed T-shirt and Dungaree Set Giggles Polka Dot Print Romper with Short Sleeves and Bow Applique Juniors Printed Romper with Short Sleeves and Snap Button Closure Giggles Solid Romper with Round Neck and Lace Inserts           05:16 PM, 31st May                     haroon                    Check screenshot           05:16 PM, 31st May                     haroon                    Even in app it is showing in process           05:16 PM, 31st May                   Nihal                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           05:17 PM, 31st
  May                   Nihal                   Is there anything else I can help you with?           05:17 PM, 31st May                     haroon                    Please update me as soon as possible           05:17 PM, 31st May                     haroon                    I have to travel to pk so nobudy will be here to pick these items in comming weeks           05:18 PM, 31st May                   Nihal                   we will do our best           05:19 PM, 31st May                   Nihal                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:19 PM, 31st May                     haroon                    Thanks           05:19 PM, 31st May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4428685