Subject: Ticket Assigned - Conversation with m adnan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 02 Jun 2022 11:02:00 +0000

Hi Nihal Alsaiari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with m adnan m adnan                    Bot:  Hi again! Bot:  Please enter your name Customer:  m adnan Bot:  Hi M Adnan ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0578631553            07:53 PM, 24th May                   Khalid                   Hi , My name is Khalid .Thank you for contacting us. I will be happy to help you!           07:56 PM, 24th May                     m adnan                    AOA           07:56 PM, 24th May                     m adnan                    I received my order 2 days ago           07:56 PM, 24th May                     m adnan                    I have return my order bcz size issue but when i open the app and go to order history status show is processing           07:58 PM, 24th May                   Khalid                   Could you please share your order number so that I can assist you further?           07:58 PM, 24th May                     m adnan                    My order number is 6143797392           07:58 PM, 24th May                     m adnan                    Delivered status not show right now ..           07:59 PM, 24th May                   Khalid                   Do you want to exchange your products?           07:59 PM, 24th May                     m adnan                    Yes           07:59 PM, 24th May                   Khalid                   I advise you to visit the nearest store from you exchange the items through the store with the order number           08:00 PM, 24th May                   Khalid                   And i will send to the concern team to update the status           08:00 PM, 24th May                   Khalid                   Do you have any other inquiries that we can help with?           08:00 PM, 24th May                     m adnan                    I have return my order           08:01 PM, 24th May                   Khalid                   Where?           08:01 PM, 24th May                     m adnan                    Centerpoint store 100 km away from my city           08:02 PM, 24th May                   Khalid                   for the same order?           08:02 PM, 24th May                     m adnan                    Kindly change my status ...           08:02 PM, 24th May                     m adnan                    Yes same order           08:02 PM, 24th May                   Khalid                   Could you tell me which branch did you drop the items in?           08:04 PM, 24th May                     m adnan                    Centerpoint           08:05 PM, 24th May                   Khalid                   Yes but in which city ?           08:05 PM, 24th May                   Khalid                   i want the address please           08:05 PM, 24th May                     m adnan                    My adress ?           08:06 PM, 24th May                   Khalid                   When you drop it there?           08:06 PM, 24th May                     m adnan                    I think Buraidah baranch           08:06 PM, 24th May                     m adnan                    How many days are required for change status processing to delivered           08:07 PM, 24th May                   Khalid                   Please note that that order has not return request           08:08 PM, 24th May                   Khalid                   Could you please give me the correct order No.?           08:08 PM, 24th May                     m adnan                    6143797392           08:09 PM, 24th May                     m adnan                    Only exchange ?           08:09 PM, 24th May                     m adnan                    Not returnable items           08:10 PM, 24th May                   Khalid                   Do you want to return ? or you already returned it?           08:10 PM, 24th May                     m adnan                    I want return now           08:10 PM, 24th May                   Khalid                   So the items still with you?           08:11 PM, 24th May                     m adnan                    Yes i have           08:11 PM, 24th May                   Khalid                   Do you want to return or exchange?           08:12 PM, 24th May                     m adnan                    Return           08:12 PM, 24th May                   Khalid                   Do you want me to create a return request for you ? or you want to drop it in the store?           08:13 PM, 24th May                     m adnan                    Plz create a return request behalf on me           08:14 PM, 24th May                   Khalid                   Sure           08:14 PM, 24th May                     m adnan                    Yes           08:14 PM, 24th May                   Khalid                   Please tell me which the full name of the products           08:15 PM, 24th May                     m adnan                    Ok           08:16 PM, 24th May                     m adnan                    Taining shows with lace up closure           08:18 PM, 24th May                     m adnan                    Taining shows with lace up closure           08:18 PM, 24th May                   Khalid                   how many items want to return?           08:18 PM, 24th May                     m adnan                    Crew neck T.shirt           08:18 PM, 24th May                     m adnan                    Jacket with long sleaves           08:19 PM, 24th May                     m adnan                    4 item           08:19 PM, 24th May                     m adnan                    2 shows 1 T.shirt 1 jacket           08:20 PM, 24th May                   Khalid                   Return has been created , our courier partner will contact you in 3-5 working days           08:22 PM, 24th May                   Khalid                   Do you have any other inquiries that we can help with?           08:22 PM, 24th May                     m adnan                    Thanks alot           08:22 PM, 24th May                   Khalid                   And i will contact them to update your status           08:22 PM, 24th May                     m adnan                    Return number needed or not ?           08:22 PM, 24th May                   Khalid                   No           08:23 PM, 24th May                   Khalid                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:23 PM, 24th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4398490