Subject: Ticket Assigned - Conversation with antonette villarin
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Wed, 01 Jun 2022 18:43:00 +0000

Hi Nihal Alsaiari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with antonette villarin antonette villarin                    Bot:  Hi again! Bot:  Please enter your name Customer:  how i communicate the driver   he doesnt know to speak and to understand english Bot:  Hi How I Communicate The Driver   He Doesnt Know To Speak And To Understand English ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6146788559 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Pleas
 e enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0590299549 Bot:  Please wait while we transfer you to an agent Agent:  Hi , thank you for getting in touch with us, my name is Nihal May i know how i can help you? Customer:  Yes please about my orders Agent:  Please note that the order ( 6146788559 ) has been placed successfully, and it will arrive in 3-5 business days. If you do not receive your order within the specified time, please contact us again. Customer:  I called the Aramex courier but he doesn't know to understand and  speak English Agent:  Is there anything else I can help you with? Customer:  How can I communicate to him Agent:  We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern. Agent:  Is there anything else I can help you with? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Se
 rvice Agent Customer:  Thanks I hope that I get my orders Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  antonette villarin Bot:  Hi Antonette Villarin ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6146788559 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:30 PM, 01st Jun                   Nihal                   Hi , thank you for getting in touch with us, my name is Nih
 al May i know how i can help you?           10:30 PM, 01st Jun                     antonette villarin                    About the Aramex courier he didn't respond on my messged           10:30 PM, 01st Jun                     antonette villarin                    I called him but he doesn't know to understand English           10:31 PM, 01st Jun                     antonette villarin                    I messaged him many times with voice message ..but he didn't reply           10:31 PM, 01st Jun                     antonette villarin                    I wanna get my orders soon           10:32 PM, 01st Jun                     antonette villarin                    An still now I'm calling to him he didn't pick my calls           10:32 PM, 01st Jun                     antonette villarin                    Please I wanna get my orders now           10:33 PM, 01st Jun                     antonette villarin                             10:34 PM, 01st Jun                   Nihal        
            We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           10:35 PM, 01st Jun                   Nihal                   Is there anything else I can help you with?           10:35 PM, 01st Jun                     antonette villarin                    He's not even reply one of my messged           10:35 PM, 01st Jun                     antonette villarin                    Just please make sure that I get my orders soon           10:36 PM, 01st Jun                     antonette villarin                    And please next time I don't want Aramex courier to deliver my orders           10:38 PM, 01st Jun                     antonette villarin                    Don't give to Aramex courier my orders ..they are not good to communicate the customers           10:39 PM, 01st Jun                   Nihal                   we will do our best to deliver your order, Is there anything else I can help you 
 with?           10:41 PM, 01st Jun                     antonette villarin                    No thanks ..that's all           10:42 PM, 01st Jun                   Nihal                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:42 PM, 01st Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4436703