Subject: Response time SLA violated - inbound call-6145316786
From: [email-masked]
To: [email-masked]
Date: Tue, 31 May 2022 11:40:30 +0000

Hi,  There has been no response from the helpdesk for a ticket. The first response was due by 
                        03:37 PM GST today.  Ticket Details:   Subject - inbound call-6145316786  Requestor - [email-masked]  This is an escalation email from Landmark Group https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4427920