Subject: Ticket Assigned - Conversation with User
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Tue, 31 May 2022 11:24:04 +0000

Hi Nihal Alsaiari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User Fatima Rizwan                             02:28 PM, 31st May                   New                   شكراً لك على تواصلك مع هوم بوكس ، لمساعدتك بشكل أفضل ، يرجى اختيار اللغه المفضله للتحدث:: 1 العربية 2 الإنجليزية           02:28 PM, 31st May                   New                   Thank you for contacting Homebox, to help us serve you better, please reply with digit corresponding to your prefered language: 1 for Arabic 2 for English           02:28 PM, 31st May                     Fatima Rizwan                    This one cup missing           02:29 PM, 31st May                   New                   شكراً لك على تواصلك مع هوم بوكس ، لمساعدتك بشكل أفضل ، يرجى اختيار اللغه المفضله للتحدث:: 1 العربية 2 الإنجليزية            02:29 PM, 31st May                   New                   Thank you for contacting Homebox, to help us serve you better, please reply with digit corresponding to your prefered language: 1 for Arabic 2 for English           02:29 PM, 31st May                     Fatima Rizwan                    2           02:29 PM, 31st May                   New                   To help us help you better, please reply with single digit corresponding to your nature of question today 1 - For help placing a new order 2 - Offers and Promotions 3 - To check order or delivery status 4 - For questions about returns or refund 5 - For complaints 6 - Check Store Locations   Please reply with only a single digit corresponding to the option           02:29 PM, 31st May                     Fatima Rizwan                    5           02:29 PM, 31st May                   New                   Please select one of the options from below. 1 for warranty related questions 2 for product quality complaint 3 for other complaints           02:29 PM, 31st May                     Fatima Rizwan                    4           02:29 PM, 31st May                   New                   Please select one of the options from below. 1 for warranty related questions 2 for product quality complaint 3 for other complaints           02:29 PM, 31st May                     Fatima Rizwan                    3           02:29 PM, 31st May                   New                   Please wait, you will be assisted shortly.           02:29 PM, 31st May                   New                   Please describe your query in detail. If necessary please also send us any pictures. Be sure to include your Invoice or Order number. One of our representatives will respond to you shortly.           02:29 PM, 31st May                     Fatima Rizwan                    Your order 6146214659 has been delivered. We'd love to hear about your shopping experience. Let us know at: https://homebox.app.link/XkkjnS48rqb           02:30 PM, 31st May                     Fatima Rizwan                             02:30 PM, 31st May                     Fatima Rizwan                    Missing cups           02:30 PM, 31st May                     Fatima Rizwan                    Missing one cup           02:30 PM, 31st May                     Fatima Rizwan                    I order 2 boxes           02:30 PM, 31st May                     Fatima Rizwan                    One cup is not there           02:31 PM, 31st May                   Sumayah                   Hi Thank you for choosing HomeBox. My name is sumayah . please let me see what can I do .           02:31 PM, 31st May                     Fatima Rizwan                    I want only cup           02:31 PM, 31st May                     Fatima Rizwan                    Bcoz           02:31 PM, 31st May                     Fatima Rizwan                    Again I order           02:31 PM, 31st May                     Fatima Rizwan                    Then delivery charges           02:31 PM, 31st May                     Fatima Rizwan                    High           02:31 PM, 31st May                     Fatima Rizwan                    I can't pay           02:32 PM, 31st May                     Fatima Rizwan                    Please can u give me only cup           02:32 PM, 31st May                   Jawaher.                   we can request to provide you a voucher with delivery charges. to avoid this amount in your next order           02:41 PM, 31st May                     Fatima Rizwan                    How much give u           02:42 PM, 31st May                     Fatima Rizwan                    17 sr           02:42 PM, 31st May                     Fatima Rizwan                    Now box price           02:42 PM, 31st May                     Fatima Rizwan                    If I order           02:42 PM, 31st May                     Fatima Rizwan                    Only 17 sr take           02:43 PM, 31st May                     Fatima Rizwan                    I order only boxes 2 this price is only 34           02:43 PM, 31st May                     Fatima Rizwan                    I give her 62           02:44 PM, 31st May                     Fatima Rizwan                    Bcoz delivery or shipping I think its very high price for me           02:44 PM, 31st May                     Fatima Rizwan                    That's why I told u give me only           02:45 PM, 31st May                     Fatima Rizwan                    Cup           02:45 PM, 31st May                   Jawaher.                   Dear. We sincerely apologize however, we can only provide a voucher for delivery charges. and we will also refund the item price after return.           02:51 PM, 31st May                   Jawaher.                   we can not delivery a cup as we do not have the item and we do not have replacement policy.           02:51 PM, 31st May                   Jawaher.                   you don't have to pay anything           02:52 PM, 31st May                     Fatima Rizwan                    Okay           02:52 PM, 31st May                     Fatima Rizwan                    U give me newone           02:53 PM, 31st May                     Fatima Rizwan                    And u take this one write           02:53 PM, 31st May                   Jawaher.                   Please return the item and then we will process the refund. contact us after return to issue the voucher.           02:54 PM, 31st May                     Fatima Rizwan                    Okay           02:54 PM, 31st May                   Jawaher.                   •You can contact our customer support team on 8001110888 to book a return and to be notified of the refund amount based on our return policy.  •You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  •You can now drop off your return to any HOMEBOX store across your location.  Here’s what you need to do.  •Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any HOMEBOX store in your location  •Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.           02:55 PM, 31st May                   Jawaher.                   Is there anything else I can assist you with today?           02:55 PM, 31st May                     Fatima Rizwan                    No one come and take           02:58 PM, 31st May                   Jawaher.                   did you make a return request?           02:59 PM, 31st May                     Fatima Rizwan                    No           02:59 PM, 31st May                   Jawaher.                   you can make a return request then they'll come to collect the item           03:00 PM, 31st May                   Jawaher.                   Is there anything else I can assist you with today?           03:03 PM, 31st May                     Fatima Rizwan                    I don't no           03:03 PM, 31st May                     Fatima Rizwan                    How to online           03:03 PM, 31st May                     Fatima Rizwan                    Bcoz I don't show order history           03:04 PM, 31st May                   Jawaher.                   Please allow me a moment and I will check on this for you.           03:11 PM, 31st May                     Fatima Rizwan                    Okay           03:11 PM, 31st May                     Fatima Rizwan                    Thank u           03:11 PM, 31st May                     Fatima Rizwan                    I want again same product           03:14 PM, 31st May                   Jawaher.                   We did make a return request to you, you can order the same items if you want           03:16 PM, 31st May                     Fatima Rizwan                    But           03:16 PM, 31st May                     Fatima Rizwan                    I can't pay Delivery charges           03:16 PM, 31st May                     Fatima Rizwan                    Only I pay 17 sr           03:17 PM, 31st May                   Jawaher.                   you'll get the refund after the collection           03:17 PM, 31st May                   Jawaher.                   ok           03:17 PM, 31st May                     Fatima Rizwan                    Okay           03:17 PM, 31st May                   Jawaher.                   thank you, have a nice day           03:17 PM, 31st May                     Fatima Rizwan                    Welcom           03:17 PM, 31st May                     Fatima Rizwan                    And thank u           03:18 PM, 31st May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4427929