Subject: Ticket Assigned - Conversation with Lae Velasco
From: Home Box <[email-masked]>
To: [email-masked]
Date: Tue, 31 May 2022 11:24:02 +0000

Hi Nihal Alsaiari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Lae Velasco Lae Velasco                    Hi i placed an order online and may an installment payment via tabby           02:34 PM, 31st May                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           02:34 PM, 31st May                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           02:34 PM, 31st May                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            02:34 PM, 31st May                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            02:34 PM, 31st May                     Lae Velasco                    9572344088           02:34 PM, 31st May                   gaurav                   Hi Lae Velasco. Thank you for choosing HomeBox. My name is Gaurav. How may I help you today?           02:34 PM, 31st May                     Lae Velasco                    Hi i placed an online order and used the tabby installment for the payment           02:35 PM, 31st May                     Lae Velasco                    I was already deducted the first payment           02:35 PM, 31st May                     Lae Velasco                    But i received a messaged that order was not processed successfully           02:35 PM, 31st May                   gaurav                   Please allow me a moment and I will check on this for you.           02:36 PM, 31st May                     Lae Velasco                    Thanks           02:36 PM, 31st May                   gaurav                   Also if the order is not placed then the amount will be reverted back to the account.           02:41 PM, 31st May                   gaurav                   Also i am still checking for the details for you.           02:41 PM, 31st May                     Lae Velasco                    Ok will it be reverted back right away how many days will it take           02:43 PM, 31st May                     Lae Velasco                    It says no amount has been deducted           02:44 PM, 31st May                     Lae Velasco                    But i was already deducted for this           02:44 PM, 31st May                   gaurav                   if the order is cancelled the refund to reflect in your account may take upto 5-14 days to reflect the amount back to you.           02:45 PM, 31st May                     Lae Velasco                    This was the first payment deduction           02:48 PM, 31st May                     Lae Velasco                    So do i contact u again if i have not receive the refund           02:48 PM, 31st May                     Lae Velasco                    May i know why this was not processed           02:48 PM, 31st May                   gaurav                   my apology i am unable to check the order currently for you.           02:51 PM, 31st May                   gaurav                   my apologies.           02:51 PM, 31st May                   gaurav                   can you please share with me your registered contact number           03:15 PM, 31st May                   gaurav                   and your email address too.           03:16 PM, 31st May                   gaurav                   Yes as i checked the order have 1 item in the list: Helsinki 15-Pair Shoe Cabinet with Cushioned Bench.           03:19 PM, 31st May                   gaurav                   And it will be delivered to you on 05-Jun-2022 between 2pm-6pm..           03:20 PM, 31st May                   gaurav                   I request you t please contact us again before 24 hrs of the delivery date to know the driver number to collect the delivery.           03:21 PM, 31st May                   gaurav                   Please feel free to come back and chat with us if you have any queries in the future. My name is Gaurav and have a wonderful day!           03:21 PM, 31st May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4427922