Subject: Note Added - [#4424473] Conversation with محمد العرلب
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Tue, 31 May 2022 08:00:21 +0000

Hi ,    FarEye Support added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4424473    Subject:  Conversation with محمد العرلب   Requester: محمد العرلب    Note Content:   <div style="font-family:trebuchet ms, arial, sans-serif; font-size:13px">
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<div dir="ltr">Dear Sir/Ma'am,</div>
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<div dir="ltr">Thank you for contacting FarEye!<br><br>We would like to inform you that we have received your concern regarding the status update and we are working on the same. We will get back to you as soon as we have an update or need any details to proceed further.<br><br>We are happy to help. <br>
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<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/305193" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/305193</a></span>
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<div><span style='font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>Thanks &amp; Regards, </span></div>
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<div><strong>Sakshee Maurya</strong></div>
<div><span style="box-sizing: border-box; word-break: break-word; font-size: 12.8px"><span style="font-weight: 700">Technical Engineer | FarEye</span></span></div>
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                            On
                            Tue, 31 May at 12:56 PM
                            <span class="separator">,  Landmark Group &lt;[email-masked]&gt;  wrote:
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<div dir="ltr"><div>Please take a look at ticket <a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4424473" rel="noreferrer">#4424473</a> raised by محمد العرلب ([email-masked]).</div></div>
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<div dir="ltr">Problem Statement: update order status <br><br>Order Date :  May 20, 2022<br>Order ID: 6144730243<br>Tracking ID: 47515251265<br><br>Assistance Required: Mark the order as delivred.<br>the customer has comfirmed to us that he/ she recieved the order.kindly update the order status, So the customer will be able to create return request and follow up for the same.<br><br>Regards,</div>
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                            On
                            Mon, 30 May at  8:19 PM
                            <span class="separator">,  محمد العرلب &lt;[email-masked]&gt;  wrote:
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<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">محمد العرلب</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%85.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left">
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<b>Bot: </b> مرحبًا ، بك في !<br><b>Bot: </b> يرجى إدخال اسمك<br><b>Customer: </b> محمد العرلب<br><b>Bot: </b> مرحبًا ، ماذا تحتاج للمساعدة؟<br><b>Customer: </b> تحديث طلبك<br><b>Bot: </b> يرجى اختيار موقعك<br><b>Customer: </b> المملكة العربية السعودية<br><b>Bot: </b> يرجى إدخال رقم الطلب للمتابعة<br><b>Customer: </b> 6144730234<br><b>Bot: </b> يبدو أنه طلب غير صحيح<br><b>Bot: </b> يرجى إدخال رقم الطلب للمتابعة<br><b>Customer: </b> 6144730243<br><b>Bot: </b> </div>
<div>حالة الطلب الخاص بك :  </div>
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<strong><br></strong>يما يلي مواعيد استلام طلبك:</div>
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<strong>الطلب المنزلي: </strong>7 to 9 أيام</div>
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<strong><br></strong>يمكنك تتبع طلبك بسهولة <strong>من حسابي &gt; تاريخ الطلبات</strong>. يرجى العلم بأن عملية الإرجاع تحتاج إلى وقت أطول خلال التنزيلات.</div>
<br><b>Bot: </b> هل تمكنت من حل الاستعلام الخاص بك<br><b>Customer: </b> لا<br><b>Bot: </b> هل ما زلت تريد التحدث إلى موظف الخدمة؟<br><b>Customer: </b> Yes<br><b>Bot: </b> رجاءا أدخل بريدك الإلكتروني<br><b>Customer: </b> [email-masked]<br><b>Bot: </b> الرجاء إدخال رقمك<br><b>Customer: </b> 0540341579<br><div></div>
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<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Nihal</div>        <img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_bca74aac780d9dcc6cf110925a93279ab13e13b5a5e8fa199775b7c40378a171/img_4u3tv2j9v5_fdebd925ed868f4d45ce01ee6b0fbe9d20425f2935e0c35ebf930bb1bf4aaa22.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>مرحبا محمد ،شكرًا على تواصلك معنا و منحنا الفرصة لخدمتك, معك نهال. كيف يمكنني مساعدتك ؟</div></div>        <div style="color: #999999;font-size: 11px;clear: right">08:16 PM, 30th May</div>
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<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">محمد العرلب</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%85.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>اهلا بيكي</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">08:16 PM, 30th May</div>    </td>
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<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">محمد العرلب</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%85.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>طلبي الموضح رقمه أعلاه استلمته بالفعل الاسبوع الماضي</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">08:16 PM, 30th May</div>    </td>
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<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">محمد العرلب</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%85.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>ولم يتم تحديثه عالنظام</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">08:16 PM, 30th May</div>    </td>
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<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Nihal</div>        <img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_bca74aac780d9dcc6cf110925a93279ab13e13b5a5e8fa199775b7c40378a171/img_4u3tv2j9v5_fdebd925ed868f4d45ce01ee6b0fbe9d20425f2935e0c35ebf930bb1bf4aaa22.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>نعتذر بصدق عن أي إزعاج ، لقد أرسلنا استفسارك إلى الفريق المعني وسيتواصل معك أحد زملائنا في أسرع وقت ممكن لمساعدتك في حل هذه المشكلة.</div></div>        <div style="color: #999999;font-size: 11px;clear: right">08:17 PM, 30th May</div>
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<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Nihal</div>        <img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_bca74aac780d9dcc6cf110925a93279ab13e13b5a5e8fa199775b7c40378a171/img_4u3tv2j9v5_fdebd925ed868f4d45ce01ee6b0fbe9d20425f2935e0c35ebf930bb1bf4aaa22.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>هل لديك أي استفسار آخر يمكنني مساعدتك به؟ </div></div>        <div style="color: #999999;font-size: 11px;clear: right">08:17 PM, 30th May</div>
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<tr></tr>
<tr style="border: none">    <td style="padding: 10px 20px;color: #333;color: #3f3f46">        <div></div>
<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">محمد العرلب</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%85.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>شكرا</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">08:17 PM, 30th May</div>    </td>
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<tr></tr>
<tr style="border: none">    <td style="padding: 10px 20px;color: #333;color: #3f3f46">        <div></div>
<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">محمد العرلب</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%85.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>شراء عبر نقاط البيع بطاقة:*2799;مدى(أثير) من:*5437 لدى:ARAMEX مبلغ:SAR 197.00 في:22-05-25 18:01</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">08:17 PM, 30th May</div>    </td>
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<tr></tr>
<tr style="border: none">    <td style="padding: 10px 20px;color: #333;color: #3f3f46">        <div></div>
<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">محمد العرلب</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%85.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>هذه رسالة الدفع وتاريخ الاستلام</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">08:17 PM, 30th May</div>    </td>
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<tr></tr>
<tr style="border: none">  <td style="padding: 10px 20px;font-size: 13.6px;color: #3f3f46">        <div style="float:right">
<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Nihal</div>        <img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_bca74aac780d9dcc6cf110925a93279ab13e13b5a5e8fa199775b7c40378a171/img_4u3tv2j9v5_fdebd925ed868f4d45ce01ee6b0fbe9d20425f2935e0c35ebf930bb1bf4aaa22.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>سيتم ابلاغك بشأن تحديث حالة الطلب فور تحديثها</div></div>        <div style="color: #999999;font-size: 11px;clear: right">08:18 PM, 30th May</div>
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<tr></tr>
<tr style="border: none">  <td style="padding: 10px 20px;font-size: 13.6px;color: #3f3f46">        <div style="float:right">
<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Nihal</div>        <img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_bca74aac780d9dcc6cf110925a93279ab13e13b5a5e8fa199775b7c40378a171/img_4u3tv2j9v5_fdebd925ed868f4d45ce01ee6b0fbe9d20425f2935e0c35ebf930bb1bf4aaa22.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>هل لديك أي استفسار آخر يمكنني مساعدتك به؟ </div></div>        <div style="color: #999999;font-size: 11px;clear: right">08:18 PM, 30th May</div>
</div>   </td>
</tr>
<tr></tr>
<tr style="border: none">    <td style="padding: 10px 20px;color: #333;color: #3f3f46">        <div></div>
<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">محمد العرلب</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%85.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>شكرا</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">08:19 PM, 30th May</div>    </td>
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<tr></tr>
<tr style="border: none">  <td style="padding: 10px 20px;font-size: 13.6px;color: #3f3f46">        <div style="float:right">
<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Nihal</div>        <img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_bca74aac780d9dcc6cf110925a93279ab13e13b5a5e8fa199775b7c40378a171/img_4u3tv2j9v5_fdebd925ed868f4d45ce01ee6b0fbe9d20425f2935e0c35ebf930bb1bf4aaa22.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>كان من دواعي سروري مساعدتكم. </div></div>        <div style="color: #999999;font-size: 11px;clear: right">08:19 PM, 30th May</div>
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<tr></tr>
<tr style="border: none">    <td style="padding: 10px 20px;color: #333;color: #3f3f46">        <div></div>
<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">محمد العرلب</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%85.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>اهلا وسهلا</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">08:19 PM, 30th May</div>    </td>
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</table>    </td>  </tr>  <tr>    <td>      <table style="margin:10px auto;padding:0 20px;font-family:'Helvetica Neue',Helvetica,Arial,sans-serif;color:#333;line-height:1.4;margin: 0px;min-width: 100%">        <tbody>
<tr><td style="text-align: center"><span style="font-size: 13px; color: #999">View conversation in <a href="https://web.freshchat.com/a/224106425474082/inbox/open/0/conversation/619201033782404" style="font-weight: 500; color: #999; text-decoration: none" rel="noreferrer">Freshchat</a></span></td></tr>      </tbody>
</table>    </td>  </tr>
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</table>
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