Subject: Ticket Assigned - Conversation with hello
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Fri, 27 May 2022 14:03:15 +0000

Hi Nihal Alsaiari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi again! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take 
 an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:44 PM, 01st May                   Naif                   Hi Thank you for contacting us. How may I help you?           06:44 PM, 01st May                   Naif                   Could you please share your order number so that I can assist you further?           06:45 PM, 01st May                     hello                    I have been waiting for my refund for 8 months           06:45 PM, 01st May                     hello                    Order# 6361074
 084           06:45 PM, 01st May                   Naif                   Sorry to hear that           06:45 PM, 01st May                   Naif                   Please allow me a moment to check this for you.           06:45 PM, 01st May                     hello                    Ok           06:45 PM, 01st May                   Naif                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.  We appreciate your patience.           06:46 PM, 01st May                   Naif                   Anything else i can help you with ?           06:46 PM, 01st May                     hello                    It's been 8 months           06:46 PM, 01st May                   Naif                   im sorry to hear that           06:47 PM, 01st May                    
  hello                    I think the concerned team is not really concerned           06:47 PM, 01st May                   Naif                   trust me our team will solve this issue shortly           06:47 PM, 01st May                   Naif                   Anything else i can help you with ?           06:47 PM, 01st May                     hello                    Shortly? I have been waiting for 8 months           06:47 PM, 01st May                     hello                    Is there any phone number for the customer service team?           06:48 PM, 01st May                     hello                    Or the concerned team           06:48 PM, 01st May                   Naif                   we will do the needful to solve it out.           06:48 PM, 01st May                     hello                    Is there any phone number I can call?           06:48 PM, 01st May                     hello                    I need to call the customer service           06:49 PM, 0
 1st May                   Naif                   They will contact you soon           06:50 PM, 01st May                   Naif                   Anything else i can help you with ?           06:50 PM, 01st May                     hello                    No one is helping .           06:50 PM, 01st May                     hello                    Thank you anyway           06:50 PM, 01st May                     hello                    Hope they hire better employees           06:51 PM, 01st May                   Naif                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:51 PM, 01st May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4301766