Subject: Ticket Assigned - Conversation with afra
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sat, 21 May 2022 17:56:39 +0000

Hi Nihal Alsaiari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with afra afra                    Bot:  Hi again! Bot:  Please enter your name Customer:  afra Bot:  Hi Afra ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an a
 dditional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:49 PM, 21st May                   Nihal                   Hi Afra , thank you for getting in touch with us, my name is Nihal May i know how i can help you?           09:49 PM, 21st May                     afra                    I dint got my shukran balance back           09:50 PM, 21st May                     afra                    From last 2order           09:50 PM, 21st May                   Nihal                   Could you please share your order number s
 o that I can assist you further?           09:50 PM, 21st May                     afra                    I want it in my shukran card           09:50 PM, 21st May                     afra                    Okk           09:50 PM, 21st May                     afra                    6144911646           09:51 PM, 21st May                   Nihal                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:51 PM, 21st May                     afra                    Okk           09:52 PM, 21st May                   Nihal                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           09:55 PM, 21st May                   Nihal                   is there anything I can help you with?           09:55 PM, 21st May                     afra                    No           09:55 PM, 21st May                   Nihal                   It was a 
 pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:56 PM, 21st May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4386070