Subject: Note Added - [#6037751] Update order status
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 19 Apr 2023 08:16:25 +0000 (UTC)

Hi ,    FarEye Support added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6037751    Subject:  Update order status   Requester: Seraj    Note Content:   <div style="font-family:trebuchet ms, arial, sans-serif; font-size:13px">
	<div style="font-family:trebuchet ms, arial, sans-serif; font-size:13px">
<div dir="ltr">
<div dir="ltr">Dear All,</div>
<div><br></div>
<div dir="ltr">We have checked again and have found that the shipment seems to have already "delivered" from our end. Kindly check the same and proceed further.</div>
<div><br></div>
<div dir="ltr">Request Body:</div>
<div dir="ltr">{<br>  "customer_shipment_id": "682030093722999991",<br>  "customer_shipment_status": "Delivered",<br>  "customer_shipment_sub_status": "Deliveredtocustomer",<br>  "change_in_customer_shipment_status": "TRUE",<br>  "shipment_direction": "FORWARD",<br>  "event_timestamp": "2023-04-09 00:00:00",<br>  "entry_type": "Hybris",<br>  "order_id": "6820300937",<br>  "chargeable_weight": "1.0",<br>  "scac": "SAU",<br>  "seller_organization_code": "LMG_KSA",<br>  "ship_node": "2299999",<br>  "tracking_id": "CRDSAL0771731423",<br>  "reference_number": "CRDSAL0771731423"<br>}</div>
<div dir="ltr"><br></div>
<div dir="ltr">
<div dir="ltr">We want to inform you that we are proceeding with ticket #374985 closure. Below is the summary for your reference.</div>
<div><span rel="tempredactor"><br></span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Issue Raised:-</strong> Manual Status Update</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Solution Provided:-</strong> Status has already been published</span></div>
<div><span dir="ltr" rel="tempredactor"><strong>Root Cause or RCA id:-</strong> NA</span></div>
<div><span dir="ltr" rel="tempredactor"><strong dir="ltr">Is Permanent Solution Required:-</strong> NA</span></div>
<div><span dir="ltr" rel="tempredactor"><strong>Permanent Solution (If Any):-</strong> NA</span></div>
<div><span dir="ltr" rel="tempredactor"><strong>JIRA ID:-</strong> NA</span></div>
<div><span rel="tempredactor"><br></span></div>
<div>Should you need any further information, please do not hesitate to contact us at [email-masked] or +91-70-6595-6595.</div>
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<div style="color: rgb(24, 50, 71)"><span rel="tempredactor" style="background-color: rgb(247, 218, 100)">After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you with an even better experience.</span></div>
<div style="color: rgb(24, 50, 71)"><span dir="ltr" rel="tempredactor" style="background-color: rgb(247, 218, 100)">Please provide your valuable feedback.</span></div>
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<div>An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. The permanently closed incident cannot be reopened and the customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.</div>
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<div><strong>Regards,</strong></div>
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                          <blockquote class="freshdesk_quote">
                            On
                            Tue, 18 Apr at 11:05 AM
                            <span class="separator">,  FarEye Support &lt;[email-masked]&gt;  wrote:
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<div dir="ltr">Dear Nisha/Gaurav,</div>
<div><br></div>
<div dir="ltr">
<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: initial; font-size: inherit'>Please reply if you have any queries or confusion. If not we would request you allow us with the case closure. Should we not hear from you in the next business days we will proceed with the ticket closure. </span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: initial; font-size: inherit' dir="ltr"></span> </div>
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<div><strong>Regards,</strong></div>
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<div class="freshdesk_quote">
                          <blockquote class="freshdesk_quote">
                            On
                            Mon, 17 Apr at  6:20 AM
                            <span class="separator">,  FarEye Support &lt;[email-masked]&gt;  wrote:
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<div dir="ltr">Dear Gaurav/Nisha,</div>
<div dir="ltr">
<div style="color: rgb(24, 50, 71)"><br></div>
<div dir="ltr" style="color: rgb(24, 50, 71)">Hope you are in good health!</div>
<div style="color: rgb(24, 50, 71)"><br></div>
<div dir="ltr" style="color: rgb(24, 50, 71)">Kindly check our above approval request and provide your approval so that we can proceed further. We will be happy to provide assistance.</div>
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<div class="freshdesk_quote">
                          <blockquote class="freshdesk_quote">
                            On
                            Wed, 12 Apr at  8:17 PM
                            <span class="separator">,  FarEye Support &lt;[email-masked]&gt;  wrote:
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<div dir="ltr">Dear Nisha/Gaurav,</div>
<div><br></div>
<div dir="ltr">Please provide your approval so, we can check and proceed further.</div>
<div><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'><br></span></div>
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<td width="30"><a href="https://twitter.com/fareye" rel="noreferrer" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/twitter.png" alt="Linkedin" width="20" class="fr-fic fr-dii"></a></td>
<td width="30"><a href="https://www.facebook.com/GetFarEye" rel="noreferrer" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/facebook.png" alt="Linkedin" width="20" class="fr-fic fr-dii"></a></td>
<td width="30"><a href="https://www.youtube.com/FarEyeInAction" rel="noreferrer" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/youtube.png" alt="Linkedin" width="20" class="fr-fic fr-dii"></a></td>
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                            On
                            Wed, 12 Apr at  5:26 PM
                            <span class="separator">,  FarEye Support &lt;[email-masked]&gt;  wrote:
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<div dir="ltr">Dear Sir/Ma'am,</div>
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<div dir="ltr">We received your concern regarding the status update and we are working on the same and will update you as soon as possible.</div>
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<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/374985" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/374985</a></span>
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<tr><td style="font-size: 20px; font-family: arial; font-weight: bold; color: rgb(1, 42, 54)">Anurag</td></tr>
<tr><td style="font-size: 12px; font-family: arial; color: rgb(132, 157, 160); height: 20px">Technical Engineer</td></tr>
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<td style="text-align: center" width="30"><a href="https://tools.fareye.com/generate-signature/signature#" rel="noreferrer" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/mob.png" alt="call" width="11" class="fr-fic fr-dii"></a></td>
<td><a href="tel:+91%207065956595" rel="noreferrer" style="color: rgb(132, 157, 160)" target="_blank">+91 7065956595</a></td>
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<td style="text-align: center" width="30"><a href="https://tools.fareye.com/generate-signature/signature#" rel="noreferrer" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/zone.png" alt="call" width="16" class="fr-fic fr-dii"></a></td>
<td style="color: rgb(132, 157, 160)">India (IST)</td>
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<td style="text-align: center" width="30"><a href="https://tools.fareye.com/generate-signature/signature#" rel="noreferrer" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/web.png" alt="call" width="16" class="fr-fic fr-dii"></a></td>
<td><a href="https://www.fareye.com/" rel="noreferrer" style="color: rgb(132, 157, 160)" target="_blank">www.fareye.com</a></td>
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<tr><td><a href="https://tools.fareye.com/bannerredirect" rel="noreferrer" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/signature-banner.gif" width="100%" alt="Banner" style="max-width: 330px" class="fr-fic fr-dii"></a></td></tr>
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<td width="30"><a href="https://www.linkedin.com/company/fareye/" rel="noreferrer" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/linkedin.png" alt="Linkedin" width="20" class="fr-fic fr-dii"></a></td>
<td width="30"><a href="https://twitter.com/fareye" rel="noreferrer" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/twitter.png" alt="Linkedin" width="20" class="fr-fic fr-dii"></a></td>
<td width="30"><a href="https://www.facebook.com/GetFarEye" rel="noreferrer" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/facebook.png" alt="Linkedin" width="20" class="fr-fic fr-dii"></a></td>
<td width="30"><a href="https://www.youtube.com/FarEyeInAction" rel="noreferrer" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/youtube.png" alt="Linkedin" width="20" class="fr-fic fr-dii"></a></td>
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