Subject: Note Added - [#5770998] الاسترجاع
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 12 Apr 2023 05:11:34 +0000

Hi ,    Max.yanbu added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5770998    Subject:  الاسترجاع   Requester: Sofa. Sofa    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear Ms. Jessie</div>
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<div class="MsoNormal">With regards to the below mail, We have investigated from our side, and not found any mistakes,</div>
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<div class="MsoNormal">So we contact with customer , they have a concern of price on the sticker was different and refund amount was less than the price sticker, We explained the online discount details and resolved complaint from our side,,</div>
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<div class="MsoNormal">Please find the communication details for reference</div>
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<div class="MsoNormal"><img width="650" height="1280" style="width:6.7708in;height:13.3333in" id="_x0000_i1025" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNzEzNTMyOCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.t1OGVV70zZpmT0gbqvm6Vo94ATkg8JahfXm8j0NoraE" data-id="2044017135328"></div>
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<div class="MsoNormal"><b><span style="font-size:12.0pt">Thanks &amp; Regards,</span></b></div>
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<b><span style="font-size:16.0pt;color:#7F7F7F">MAX Yanbu  (60160)</span></b><b><span style="font-size:16.0pt"></span></b>
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<b><span style="font-size:16.0pt;color:#7F7F7F"> </span></b><b><span lang="FR" style="font-size:16.0pt;color:#7F7F7F">Mob : +966 547962037</span></b><b><span style="font-size:16.0pt"></span></b>
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<b><span lang="FR" style="font-size:16.0pt;color:#7F7F7F">Tel : +966 04-39007230 | Ext : 7554</span></b><b><span style="font-size:16.0pt"></span></b>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Jessie Caparas &lt;[email-masked]&gt;
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<b>Sent:</b> Friday, April 7, 2023 10:23 AM<br>
<b>To:</b> Max Yanbu &lt;[email-masked]&gt;; Abhilash Kuttalam &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Alamgeer Afsar &lt;[email-masked]&gt;; Max &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5770998] - <span lang="AR-SA" dir="RTL">الاسترجاع</span>
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<div class="MsoNormal">Hi <a id="OWAAMC21F6D186342429ABDF354CC3BD1B1A6" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Abhilash Kuttalam</span></a>
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<div class="MsoNormal">Still no update from Max Yanbu team.</div>
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<div class="MsoNormal">Please intervene.</div>
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<b><span style="font-size:9.0pt">Jessie Caparas</span></b><span style="font-size:9.0pt"></span>
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<div class="MsoNormal"><span style="font-size:9.0pt">Team Leader</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt">Landmark Group HQ, Marina, Dubai, UAE.</span></div>
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<b>From:</b> Jessie Caparas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, April 5, 2023 10:39 AM<br>
<b>To:</b> Max Yanbu &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Abhilash Kuttalam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Alamgeer Afsar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5770998] - <span lang="AR-SA" dir="RTL">الاسترجاع</span>
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<div class="MsoNormal">Hi <a id="OWAAM2F4136D85E8F47B096C6EB70FC83CBB0" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Max Yanbu</span></a>
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<div class="MsoNormal">Please update.</div>
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<b><span style="font-size:9.0pt">Jessie Caparas</span></b><span style="font-size:9.0pt"></span>
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<div class="MsoNormal"><span style="font-size:9.0pt">Team Leader</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt">Landmark Group HQ, Marina, Dubai, UAE.</span></div>
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<b>From:</b> Max Yanbu &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, April 4, 2023 4:31 AM<br>
<b>To:</b> Abhilash Kuttalam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Alamgeer Afsar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Jessie Caparas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5770998] - <span lang="AR-SA" dir="RTL">الاسترجاع</span>
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<div class="MsoNormal">Dear Mr. Abhi</div>
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<div class="MsoNormal">With regards to the below mail, we are investing on this and will get back to you soon..</div>
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<div class="MsoNormal"><b><span style="font-size:12.0pt">Thanks &amp; Regards,</span></b></div>
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<b><span style="font-size:16.0pt;color:#7F7F7F">MAX Yanbu  (60160)</span></b><b><span style="font-size:16.0pt"></span></b>
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<b><span style="font-size:16.0pt;color:#7F7F7F"> </span></b><b><span lang="FR" style="font-size:16.0pt;color:#7F7F7F">Mob : +966 547962037</span></b><b><span style="font-size:16.0pt"></span></b>
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<b><span lang="FR" style="font-size:16.0pt;color:#7F7F7F">Tel : +966 04-39007230 | Ext : 7554</span></b><b><span style="font-size:16.0pt"></span></b>
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<b>From:</b> Abhilash Kuttalam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, April 2, 2023 11:37 AM<br>
<b>To:</b> Max Yanbu &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Alamgeer Afsar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Jessie Caparas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5770998] - <span lang="AR-SA" dir="RTL">الاسترجاع</span>
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<a id="OWAAM15C238A74A254A669016C6EE25D69148" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Max Yanbu</span></a> please check and reply to all
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<div class="MsoNormal">Customer claims to have not collected their cash refund from store.
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order number: 6805553767<br>
item id: 165034013 Dobby Mandarin Collar Shirt with Long Sleeves and Pocket<br>
RMA: 1003953702</span></div>
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<div class="MsoNormal"><span style='font-family:"Arial",sans-serif;color:white;background:#7B859C'>2/27/23 11:28 PM</span></div>
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<span style='font-family:"Arial",sans-serif;color:white;background:#7B859C'>SR 54</span><span style="font-size:16.0pt"></span>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Abhi</div>
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<b>From:</b> Jessie Caparas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, March 29, 2023 10:03 AM<br>
<b>To:</b> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Abhilash Kuttalam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5770998] - <span lang="AR-SA" dir="RTL">الاسترجاع</span>
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<div class="MsoNormal">Hi <a id="OWAAM19591A4EDA3544779E0F02BE204F9925" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Abhilash Kuttalam</span></a>
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<div class="MsoNormal">Can you please help us out?</div>
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<b><span style="font-size:9.0pt">Jessie Caparas</span></b><span style="font-size:9.0pt"></span>
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<b>From:</b> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, March 19, 2023 5:36 PM<br>
<b>To:</b> Abhilash Kuttalam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5770998] - <span lang="AR-SA" dir="RTL">الاسترجاع</span>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team.<br>
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Order number: 6805553767<br>
item id: 165034013 Dobby Mandarin Collar Shirt with Long Sleeves and Pocket<br>
RMA: 1003953702<br>
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The customer has return the item to Yanbu branch and it says that he received the amount as a cash value but the customer is saying he didn't receive the amount from the store.<br>
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kindly check and advise us.<br>
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Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Aseel Qiad </span></div>
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<span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Times New Roman",serif'>تشغيل</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">
</span><span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Times New Roman",serif'>الجمعة</span><span dir="LTR"></span><span dir="LTR"></span><span style="font-size:10.5pt;font-family:-apple-system"><span dir="LTR"></span><span dir="LTR"></span>,
 17 </span><span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Times New Roman",serif'>مارس</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">
</span><span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Times New Roman",serif'>في</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">
</span><span dir="LTR"></span><span dir="LTR"></span><span style="font-size:10.5pt;font-family:-apple-system"><span dir="LTR"></span><span dir="LTR"></span>9:13
</span><span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Times New Roman",serif'>ص</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">
</span><span dir="LTR"></span><span dir="LTR"></span><span class="separator"><span style="font-size:10.5pt;font-family:-apple-system"><span dir="LTR"></span><span dir="LTR"></span>, Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
</span></span><span class="separator"><span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Times New Roman",serif'>كتب</span></span><span dir="LTR"></span><span dir="LTR"></span><span class="separator"><span style="font-size:10.5pt;font-family:-apple-system"><span dir="LTR"></span><span dir="LTR"></span>:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">​Hi Team.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order number: 6805553767</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">item id: 165034013 Dobby Mandarin Collar Shirt with Long Sleeves and Pocket</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">RMA: 1003953702</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">​The customer has return the item to Yanbu branch and it says that he received the amount as a cash value but the customer is saying he didn't receive the amount from the store.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">kindly check and advise us.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Rana</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">5770998:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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