Subject: Note Added - [#5766967] السلام عليكم
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 26 Mar 2023 13:28:08 +0000 (UTC)

Hi ,    Dilip Singh added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5766967    Subject:  السلام عليكم   Requester: Reehamo-99    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi Ankur</div>
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<div class="MsoNormal">Our stores team are very supportive &amp; always assisting customers within their best capacity no matter the channel of purchase.
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<div class="MsoNormal">On below case, customer has used product for more than 9 months that clearly says it’s not manufacturing defect and problem occurred by mishandling.</div>
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<div class="MsoNormal">It’s always not possible for stores to resolve these types of issues related to parts problem on used products due to limited resources and our warranty covers on manufacturing defects only.</div>
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<div class="MsoNormal">However , I’ve asked my colleague from Jed to contact customer and check.</div>
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<div class="MsoNormal">Thanks &amp; Regards</div>
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<div class="MsoNormal">Dilip</div>
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<div>From: Ankkur Gupta &lt;[email-masked]&gt; <br>
<b>Sent:</b> Tuesday, February 28, 2023 11:43 PM<br>
<b>To:</b> support cen &lt;[email-masked]&gt;; Dilip Singh &lt;[email-masked]&gt;; Salik Khan &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Mayank Lodha &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5766967] - السلام عليكم</div>
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<span lang="en-AE">Hi </span><a id="OWAAME4593F19CEF34851A4BDB628DAA9DB22" href="mailto:[email-masked]" rel="noreferrer"><span lang="en-AE" style='font-family:"Calibri",sans-serif;text-decoration:none'>@support cen</span></a><span lang="en-AE">,</span>
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<div class="MsoNormal"><span lang="en-AE">Please ask WH team to send someone from GDMS team to customers place to support the assembly of highchair.</span></div>
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<span lang="en-AE">Hi </span><a id="OWAAM5A4232577C0B40E4A1FA3A5E1D00D2E5" href="mailto:[email-masked]" rel="noreferrer"><span lang="en-AE" style='font-family:"Calibri",sans-serif;text-decoration:none'>@Dilip</span></a><span lang="en-AE">,</span>
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<div class="MsoNormal"><span lang="en-AE">Failing to understand why store team have not supported the customer.
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<div class="MsoNormal"><span lang="en-AE">Can we please give instructions to store to support/assist online customers whenever they visit stores. Seeing this kind of feedback from customer very often.</span></div>
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<div class="MsoNormal"><span lang="en-AE">Regards,</span></div>
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<div class="MsoNormal"><span lang="en-AE">Ankur </span></div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, 28 February 2023 9:41 PM<br>
<b>To:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5766967] - السلام عليكم</div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span lang="en-AE" style="font-size:10.5pt;font-family:-Apple-System">Dear Ankkur,<br>
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Kindly check the below:<br>
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Order Date: 31/05/2022<br>
Order ID: 6146824776<br>
162795529 - - Graco Printed Snack N Stow Highchair<br>
Territory: KSA<br>
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The customer informed us that the item has damage as the food rack won't hold, and the safety belt comes out when pulled. As the item has a warranty, the customer visited the store but they didn't assist him.<br>
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Kindly check and let us know the solution.</span></div>
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<div class="MsoNormal"><span lang="en-AE" style="font-size:10.5pt;font-family:-Apple-System">Thank You,<br>
<span style="color:black;background:white">Centrepoint </span>Support Team</span></div>
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<span lang="en-AE" style="font-size:10.5pt;font-family:-Apple-System">On Tue, 28 Feb at 2:45 PM
<span class="separator">, Reehamo-99 &lt;</span></span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="en-AE" style="font-size:10.5pt;font-family:-Apple-System">[email-masked]</span></a><span class="separator"><span lang="en-AE" style="font-size:10.5pt;font-family:-Apple-System">&gt;
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<span lang="AR-SA" style="font-size:10.5pt">انا طلبت قبل 8 شهور كرسي طعام حق اطفال لاحظت في البدايه الطاوله ماتثبت ادنى حركه تطيح قلت ممكن ركبتها غلط لكن مع الايام وكبر طفلي الطاوله بس تطيح ولا تثبت ادنى حركه تطيح على الطفل والاكل كله ينكب</span><span dir="LTR"></span>
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<span lang="AR-SA" style="font-size:10.5pt">وكمان الحزام حق التثبيت من تحت غير ثاتب لمن كبر طفلي اول مايتحرك تطلع ويسير غير امان عليه ذي الفديوهات موضح فيها كل شي تم الطلب عن طريق رقم الجوال 0502623305</span><span lang="en-AE" dir="LTR" style="font-size:10.5pt"></span>
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