Subject: Note Added - [#5764824] My Account
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 26 Mar 2023 12:52:52 +0000

Hi ,    Manager.Dome added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5764824    Subject:  My Account   Requester: حازم الثبيتي    Note Content:   <div class="WordSection1">
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<div class="MsoNormal" style="background:white"><b><span style='font-family:"Tw Cen MT",sans-serif;color:#2E74B5'>Best Regards,</span></b></div>
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<b><span style='font-family:"Tw Cen MT",sans-serif;color:#2E74B5'>Salem Abdul Salam</span></b><span style="color:#0070C0"></span>
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<b><span style='font-size:12.0pt;font-family:"Tw Cen MT",sans-serif;color:#2E74B5'>Business Manager
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<b><span lang="DE" style='font-family:"Tw Cen MT",sans-serif;color:#2E74B5'>CP - Dome - KSA JEDDAH</span></b><span lang="DE" style="color:#0070C0"></span>
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<b><span lang="DE" style='font-family:"Tw Cen MT",sans-serif;color:#2E74B5'>IP: 7535       
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<div class="MsoNormal"><b><span style='font-family:"Tw Cen MT",sans-serif;color:#2E74B5'>Mobile: +966 549724119</span></b></div>
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<div>From: Qazi Mohammed &lt;[email-masked]&gt;
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<b>Sent:</b> Sunday, March 26, 2023 3:27 PM<br>
<b>To:</b> Centrepoint Dome &lt;[email-masked]&gt;; Manager Dome &lt;[email-masked]&gt;; Dome Opsincharge &lt;[email-masked]&gt;; Mohammed Khan &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; support cen &lt;[email-masked]&gt;; Nusaybah Alzuman &lt;[email-masked]&gt;; Nesreen Saeed &lt;[email-masked]&gt;; Faraz Lohani &lt;[email-masked]&gt;;
 Shahul Abdulrazack &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5764824] - My Account</div>
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<div class="MsoNormal">Dear <a id="OWAAMD864A758B6C1437A969F889071EF8C43" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mohammed Khan</span></a>
<a id="OWAAM602D9928F10448BE8040CE18563C951C" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Manager Dome</span></a>
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<div class="MsoNormal">Customer claims that cashier has wrongly double billed for below one item.</div>
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<div class="MsoNormal">Item :165410911</div>
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<div class="MsoNormal">Could you connect the customer and sought out his issue.  </div>
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<div class="MsoNormal"><img width="367" height="720" style="width:3.8229in;height:7.5in" id="Picture_x0020_4" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTc3NDg2NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.OIHLJz64qrXcUZ-qguFOg6klgdvyDybG0aSzKKfYmFs" data-id="2044015774866"></div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, March 24, 2023 10:25 AM<br>
<b>To:</b> Nesreen Saeed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam <a href="mailto:[email-masked]" rel="noreferrer">
[email-masked]</a>; support cen <a href="mailto:[email-masked]" rel="noreferrer">
[email-masked]</a><br>
<b>Subject:</b> RE: [#5764824] - My Account</div>
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<div class="MsoNormal">Hi <a id="OWAAMEDD5AEF258664172AF8C61BB932876DE" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Qazi Mohammed</span></a>
<a id="OWAAM64C5760EB3144BBD9BB5E3BBE3EADC98" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Nusaybah Alzuman</span></a>,</div>
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<div class="MsoNormal">Please assist.</div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, March 20, 2023 11:26 AM<br>
<b>To:</b> Nesreen Saeed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5764824] - My Account</div>
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<div class="MsoNormal">Hi <a id="OWAAM4188792570D64FB4B74FB513E3E4B642" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Qazi Mohammed</span></a>
<a id="OWAAM5C683E6E63A34FB58950895ED747FACF" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Nusaybah Alzuman</span></a>,</div>
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<div class="MsoNormal">Please get this closed.</div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, March 14, 2023 11:56 AM<br>
<b>To:</b> Nesreen Saeed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5764824] - My Account</div>
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<div class="MsoNormal">Hi <a id="OWAAM93B1AFF68F29495EAE09FD71E52298F7" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Nesreen Saeed</span></a>.</div>
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<div class="MsoNormal">Please update so we can close the case.</div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, March 9, 2023 2:56 PM<br>
<b>To:</b> Nesreen Saeed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5764824] - My Account</div>
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<div class="MsoNormal">Hi <a id="OWAAM0F20C2E4F2D84808BE7748AC2120D4B2" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Nesreen Saeed</span></a>,</div>
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<div class="MsoNormal">Did we try again ?</div>
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<b>From:</b> Nesreen Saeed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, March 6, 2023 6:34 PM<br>
<b>To:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5764824] - My Account</div>
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<div class="MsoNormal">Dear <a id="OWAAM62A95FEBC5B34E2B87402674ED8136DD" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Faraz Lohani</span></a>
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<div class="MsoNormal">The Customer phone is switched off. </div>
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<div class="MsoNormal"><b>Regards</b></div>
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<div class="MsoNormal"><b><span style="font-size:12.0pt">Nasreen Saeed </span></b></div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, March 6, 2023 12:20 PM<br>
<b>To:</b> Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nesreen Saeed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5764824] - My Account</div>
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<div class="MsoNormal">Hi <a id="OWAAM967BD92BCBB54FC28FBB14347B25CE41" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Nesreen Saeed</span></a>,</div>
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<div class="MsoNormal">Any update ?</div>
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<b>From:</b> Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, March 1, 2023 1:50 PM<br>
<b>To:</b> Nesreen Saeed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5764824] - My Account</div>
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<div class="MsoNormal"><a id="OWAAM585FC1ECC48A42869ED241461CFBC9AB" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Nesreen Saeed</span></a></div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, February 28, 2023 6:23 PM<br>
<b>To:</b> Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5764824] - My Account</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">The customer informed us that the purchase was made from the Centrepoint store - Al Qubba - Jeddah - Prince Sultan branch, and that an extra product was charged on the invoice, which
 is a candle, and the product T-shirt was also charged twice to the customer.<br>
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Store Address:  Centrepoint store - Al Qubba - Jeddah - Prince Sultan branch<br>
customer name: Hazem Al-Thabiti<br>
Customer phone: 500073713<br>
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Kindly check and revert.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thank You,<br>
<span style="color:black;background:white">Centrepoint </span>Support Team</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Tue, 28 Feb at 12:10 AM
<span class="separator">, </span></span><span class="separator"><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">حازم الثبيتي
</span></span><span dir="LTR"></span><span dir="LTR"></span><span class="separator"><span style="font-size:10.5pt;font-family:-apple-system"><span dir="LTR"></span><span dir="LTR"></span>&lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">السلام عليكم ورحمة الله وبركاته لقد اشتريت من سنتربوينت القبة جدة فرع الامير سلطان 4 تيشرتات وبنطلون جنز اطفال ولقد غلط الموظف وحسب لي شمعة لا اعلم من اين اتت ولم استلمها بقيمة 29﷼ وحسب
 لي تيشيرت اضافي بقيمة 109 ﷼ وانا لست من سكان جدة ذهبت الى الفرع الذي في مدينتي وقالوا لي انه ليس لهم علاقة وعلي التواصل مع الشركة انا اريد استرجاع مبلغي اللذي اختلس مني وشكراً
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