Subject: Note Added - [#5766967] السلام عليكم
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 26 Mar 2023 08:50:13 +0000

Hi ,    Salik Khan added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5766967    Subject:  السلام عليكم   Requester: Reehamo-99    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="font-size:10.5pt">Dear <a id="OWAAMDDC8F5FFFB2F4B9AB6D2CFB01858818F" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Jessie Caparas</span></a>
<a id="OWAAM027E46DFC3EB4ECBAD687C89BFCCDDED" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ankkur Gupta</span></a>,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt">Warranty covers manufacturing defects &amp; video shows it mishandled by the customer as almost it is used for 8 months.
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<div class="MsoNormal"><b><span style="color:#262626">Regards</span></b></div>
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<b><span style="color:#262626">Salik khan</span></b><b><span style="font-size:12.0pt;color:#1F497D"></span></b>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#777777">Assistant Manager E-COM
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#777777">Babyshop–KSA</span></div>
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<span style="font-size:10.0pt;color:#2F5496"><a href="http://www.babyshopstores.com/" rel="noreferrer"><span style="font-size:9.0pt">www.babyshopstores.com</span></a></span><span style="font-size:10.0pt;color:#1F497D"></span>
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<b><span style="font-size:8.0pt;color:#777777">Tel</span></b><span style="font-size:8.0pt;color:#777777">: +966 (11) 207
<b>3857</b>, <b>Mobile</b>: +966 <b>562246341</b></span><span style="font-size:10.0pt;color:#1F497D"><br>
</span><span style="font-size:7.0pt;color:#777777">Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span>
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<div>From: Ankkur Gupta &lt;[email-masked]&gt; <br>
<b>Sent:</b> Friday, March 24, 2023 2:40 PM<br>
<b>To:</b> Jessie Caparas &lt;[email-masked]&gt;; support cen &lt;[email-masked]&gt;; Dilip Singh &lt;[email-masked]&gt;; Salik Khan &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Mayank Lodha &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5766967] - السلام عليكم</div>
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<div class="MsoNormal"><span lang="en-AE">Hi <a id="OWAAM4224CF6CF7E143D4B6C824B3AC752F9F" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Salik</span></a>
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<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Dilip</span></a>,</span></div>
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<div class="MsoNormal"><span lang="en-AE">Any update on this. Customer is waiting for support from our team.</span></div>
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<div class="MsoNormal"><span lang="en-AE">Regards,</span></div>
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<div class="MsoNormal"><span lang="en-AE">Ankur</span></div>
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<b>From:</b> Jessie Caparas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, 24 March 2023 3:35 PM<br>
<b>To:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Dilip Singh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Salik Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mayank Lodha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5766967] - السلام عليكم</div>
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<div class="MsoNormal">Hi <a id="OWAAM2E25571C42364E57B8A0BC92AF185314" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ankkur Gupta</span></a>
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<div class="MsoNormal">The customer called back – not sure if the team has supported or contacted the customer for this.</div>
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<div class="MsoNormal">Please help.</div>
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<b><span style="font-size:9.0pt">Jessie Caparas</span></b><span style="font-size:9.0pt"></span>
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<div class="MsoNormal"><span style="font-size:9.0pt">Team Leader</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt">Landmark Group HQ, Marina, Dubai, UAE.</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt"><a href="http://www.landmark.digital/" rel="noreferrer">www.landmark.digital</a></span></div>
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<b>From:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, March 1, 2023 12:43 AM<br>
<b>To:</b> support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Dilip Singh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Salik Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mayank Lodha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5766967] - السلام عليكم</div>
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<div class="MsoNormal"><span lang="en-AE">Hi <a id="OWAAME4593F19CEF34851A4BDB628DAA9DB22" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@support cen</span></a>,</span></div>
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<div class="MsoNormal"><span lang="en-AE">Please ask WH team to send someone from GDMS team to customers place to support the assembly of highchair.</span></div>
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<div class="MsoNormal"><span lang="en-AE">Hi <a id="OWAAM5A4232577C0B40E4A1FA3A5E1D00D2E5" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Dilip</span></a>,</span></div>
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<div class="MsoNormal"><span lang="en-AE">Failing to understand why store team have not supported the customer.
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<div class="MsoNormal"><span lang="en-AE">Can we please give instructions to store to support/assist online customers whenever they visit stores. Seeing this kind of feedback from customer very often.</span></div>
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<div class="MsoNormal"><span lang="en-AE">Regards,</span></div>
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<div class="MsoNormal"><span lang="en-AE">Ankur </span></div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, 28 February 2023 9:41 PM<br>
<b>To:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5766967] - السلام عليكم</div>
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<b><i><span lang="en-AE" style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system">Dear Ankkur,<br>
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Kindly check the below:<br>
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Order Date: 31/05/2022<br>
Order ID: 6146824776<br>
162795529 - - Graco Printed Snack N Stow Highchair<br>
Territory: KSA<br>
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The customer informed us that the item has damage as the food rack won't hold, and the safety belt comes out when pulled. As the item has a warranty, the customer visited the store but they didn't assist him.<br>
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Kindly check and let us know the solution.</span></div>
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<div class="MsoNormal"><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system">Thank You,<br>
<span style="color:black;background:white">Centrepoint </span>Support Team</span></div>
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<span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system">On Tue, 28 Feb at 2:45 PM
<span class="separator">, Reehamo-99 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span lang="AR-SA" style="font-size:10.5pt">انا طلبت قبل 8 شهور كرسي طعام حق اطفال لاحظت في البدايه الطاوله ماتثبت ادنى حركه تطيح قلت ممكن ركبتها غلط لكن مع الايام وكبر طفلي الطاوله بس تطيح ولا تثبت ادنى حركه تطيح على الطفل والاكل كله ينكب</span><span lang="en-AE" dir="LTR"></span>
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<span lang="AR-SA" style="font-size:10.5pt">وكمان الحزام حق التثبيت من تحت غير ثاتب لمن كبر طفلي اول مايتحرك تطلع ويسير غير امان عليه ذي الفديوهات موضح فيها كل شي تم الطلب عن طريق رقم الجوال 0502623305</span><span lang="en-AE" dir="LTR" style="font-size:10.5pt"></span>
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</span><span lang="en-AE" style="font-size:1.0pt;font-family:fdtktid;color:white">5766967:1125156</span><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system">
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Attachments :
1. <a href='https://helpae.centrepointstores.com/helpdesk/attachments/2044015764007'>الفيديو.mov</a><br />2. <a href='https://helpae.centrepointstores.com/helpdesk/attachments/2044015764008'>الفيديو_1.mov</a>