Subject: New Reply Received - Re: Your refund is on its way
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 23 Mar 2023 18:08:25 +0000 (UTC)

Hi Hilah Alolayan,  The customer has responded to the ticket.  Re: Your refund is on its way  Ticket comment <div dir="auto">Till now, I don’t receive my refund</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">---------- Forwarded message ---------<br>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: <strong class="gmail_sendername" dir="auto">Centrepoint</strong> <span dir="auto">&lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;</span><br>Date: Sun, 12 Mar 2023 at 2:10 PM<br>Subject: Re: [#5824462] - Re: Your refund is on its way<br>To:  &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><br><br>
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	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Dear Customer,<br>
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Thank you for reaching out to us.<br>
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We are really sorry to hear that you are not able to see the refund.<br>
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We have double checked, and we can confirm the refund has been successfully processed by us on 16-02-2023.<br>
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<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Normally this should show up within 2 weeks from that time. However as you mentioned its still not showing up, I would recommend calling your bank and sharing the following reference number with them:<br>
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<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>RRN Number: 304713111551<br>
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They should be able to locate the refund with this information, and credit to your account.<br>
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<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>If for any reason you still have trouble after speaking with them, do let us know.<br>
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<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>We hope this helps. We will consider this case resolved from our side, but if you need further help regarding your refund, please feel free to reply back to this email, and we will reopen this support case.<br>
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<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Thanks,<br>
Centrepoint Support Team</div>

	

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5824462