Subject: New Reply Received - Product Issue
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 23 Mar 2023 07:16:42 +0000 (UTC)

Hi Hilah Alolayan,  The customer has responded to the ticket.  Product Issue  Ticket comment <div dir="ltr">
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<div>Dear Splash team</div>
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<div dir="auto">I bought three splash shirts from the King Abdullah Road branch of Centre Point. You can find the invoice attached below. Unfortunately, when I wore the black shirt for the first time to the office, the sleeve tore from the bottom. It was a highly embarrassing moment, and I'm extremely disappointed with the quality of the shirt. Consequently You can find the Snapshot attached below , I would like to return the other two shirts that I purchased. Could you please advise me on how to proceed with the return order?</div>
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<div dir="auto"><b><font color="#ff0000">Tax Invoice :</font></b></div>
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<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTUzMjczMSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.oASszJrEZ9lGvwx4PwX8RP5lS5_fXl9UcNwMp2vefjo" data-id="2044015532731" style="max-width: 100%"></div>
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<div><b><font color="#ff0000">Torn Splash Shirt Snapshot:</font></b></div>
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<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTUzMjczMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.FOGrYDCf8MhqEOUx6hlsuJRT4C6yQDBE6dMt-XRsVsY" data-id="2044015532730" style="max-width: 100%"></div>
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<div dir="auto">Thanks &amp; Regards</div>
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<div dir="auto">Asim siddiqui </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, 23 Mar 2023 at 5:19 AM Splash &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Dear Customer,</div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>This email concerns your Customer Service case # 5855977</div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Looking forward to your response.</div>
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<div dir="rtl" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5855977<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>-</span>——</div>
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<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Hilah Alolayan : </div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
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<div dir="ltr" style='box-sizing:border-box;word-break:break-word;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Hi Mohammed Asim Siddiqui,<br style="box-sizing:border-box"><br style="box-sizing:border-box">Thank you for reaching out to us at Splash and giving us the opportunity to help you.<br style="box-sizing:border-box"><br style="box-sizing:border-box">We sincerely apologize for any inconvenience caused, <br style="box-sizing:border-box"><br style="box-sizing:border-box">Please confirm, has your issue has been resolved.</div>
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<br>Feel free to contact us for further assistance.<br style="box-sizing:border-box"><br style="box-sizing:border-box">
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<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><div style='box-sizing:border-box;word-break:break-word;margin-top:0px;margin-bottom:1rem;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif' dir="ltr">Thank You,<br style="box-sizing:border-box"><span dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Splash </span>Support Team</div></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5855977