Subject: Note Added - [#5756796]مشكلة في جهاز مراقبه الطفل
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 22 Mar 2023 12:15:58 +0000 (UTC)

Hi ,    Salik Khan added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5756796    Subject:  مشكلة في جهاز مراقبه الطفل   Requester: Emtenan1991    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="font-size:10.5pt">Dear <a id="OWAAM41B4F87E3376469C981EA883742630FD" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Jessie Caparas</span></a>
<a id="OWAAMCCE97C7CD1DA4A5F9E2F31A679360F32" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ankkur Gupta</span></a></span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt">It can’t be fixed the item, either we need to return or exchange
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<div class="MsoNormal"><span style="font-size:10.5pt"><a id="OWAAM3CC6A4B113764AD4B22C4EB1828911AE" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Shibu Basheer</span></a>
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<div class="MsoNormal"><span style="font-size:10.5pt">Hope you are doing well,</span></div>
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<span style="font-size:10.5pt">Pls support to close the below issue ,please arrange exchange for customer in
</span><span style="font-size:10.5pt;color:black">Unaiza Buraydah</span>
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<div class="MsoNormal"><b><span style="color:#262626">Regards</span></b></div>
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<b><span style="color:#262626">Salik khan</span></b><b><span style="font-size:12.0pt;color:#1F497D"></span></b>
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<span style="font-size:10.0pt;color:#2F5496"><a href="http://www.babyshopstores.com/" rel="noreferrer"><span style="font-size:9.0pt">www.babyshopstores.com</span></a></span><span style="font-size:10.0pt;color:#1F497D"></span>
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<b><span style="font-size:8.0pt;color:#777777">Tel</span></b><span style="font-size:8.0pt;color:#777777">: +966 (11) 207
<b>3857</b>, <b>Mobile</b>: +966 <b>562246341</b></span><span style="font-size:10.0pt;color:#1F497D"><br>
</span><span style="font-size:7.0pt;color:#777777">Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Jessie Caparas &lt;[email-masked]&gt;
<br>
<b>Sent:</b> Wednesday, March 22, 2023 9:45 AM<br>
<b>To:</b> Ankkur Gupta &lt;[email-masked]&gt;; support cen &lt;[email-masked]&gt;; Mohammed Ejajullah &lt;[email-masked]&gt;; Salik Khan &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Mayank Lodha &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5756796] - مشكلة في جهاز مراقبه الطفل</div>
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<a id="OWAAM12923A639B3041718A8EDF2DCD135208" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Salik Khan</span></a>
<a id="OWAAM212C2D43B0564DC1B4F03456048D2B6C" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mohammed Ejajullah</span></a>
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<div class="MsoNormal">Any update?</div>
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<b><span style="font-size:9.0pt">Jessie Caparas</span></b><span style="font-size:9.0pt"></span>
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<div class="MsoNormal"><span style="font-size:9.0pt">Team Leader</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt">+971 4 5172087</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt">Landmark Group HQ, Marina, Dubai, UAE.</span></div>
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<b>From:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, March 21, 2023 5:43 PM<br>
<b>To:</b> Jessie Caparas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mohammed Ejajullah &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Salik Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mayank Lodha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5756796] - مشكلة في جهاز مراقبه الطفل</div>
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<div class="MsoNormal"><span lang="en-AE">Hi <a id="OWAAM006FF32820CA4A90A267A8326B9136DA" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Salik Khan</span></a>
<a id="OWAAM4B30CC9A5BCA4C559E40674FBA329AC9" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mohammed Ejajullah</span></a>,</span></div>
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<div class="MsoNormal"><span lang="en-AE">Can you please ask store team that why they didn’t supported customer when he visited store?</span></div>
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<div class="MsoNormal"><span lang="en-AE">Request to get this sorted.</span></div>
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<div class="MsoNormal"><span lang="en-AE">Regards,</span></div>
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<div class="MsoNormal"><span lang="en-AE">Ankur</span></div>
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<b>From:</b> Jessie Caparas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, 21 March 2023 4:36 PM<br>
<b>To:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5756796] - مشكلة في جهاز مراقبه الطفل</div>
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<div class="MsoNormal">Hi <a id="OWAAM3ADEE51FE158449590799B6A3C638198" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ankkur Gupta</span></a>
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<div class="MsoNormal">The customer tired to visit unaizah branch but they didn't accept the item for fixing.</div>
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<div class="MsoNormal">Please advise on this.</div>
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<b><span style="font-size:9.0pt">Jessie Caparas</span></b><span style="font-size:9.0pt"></span>
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<div class="MsoNormal"><span style="font-size:9.0pt">Team Leader</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt">+971 4 5172087</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt">Landmark Group HQ, Marina, Dubai, UAE.</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt"><a href="http://www.landmark.digital/" rel="noreferrer">www.landmark.digital</a></span></div>
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<b>From:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, March 7, 2023 1:38 PM<br>
<b>To:</b> support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5756796] - مشكلة في جهاز مراقبه الطفل</div>
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<div class="MsoNormal"><span lang="en-AE">Hi <a id="OWAAM2DD6924DAC6F42E29E71CC6EAE81F16B" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@support cen</span></a>,</span></div>
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<div class="MsoNormal"><span lang="en-AE">Please ask customer to visit nearest Centrepoint or babyshop store. Store team will check the device &amp; guide further.</span></div>
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<div class="MsoNormal"><span lang="en-AE">Regards,</span></div>
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<div class="MsoNormal"><span lang="en-AE">Ankur </span></div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, 2 March 2023 4:20 PM<br>
<b>To:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5756796] - مشكلة في جهاز مراقبه الطفل</div>
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<b><i><span lang="en-AE" style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span lang="en-AE" style="font-size:10.5pt;font-family:-Apple-System">Hi Team,<br>
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Problem Statement: Damaged Item</span></div>
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​Order ID: 6802923252</span></div>
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<div class="MsoNormal"><span lang="en-AE" style="font-size:10.5pt;font-family:-Apple-System">Order Date: Feb 8, 2023</span></div>
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<div class="MsoNormal"><span lang="en-AE" style="font-size:10.5pt;font-family:-Apple-System">Item ID: 165127391 - Motorola Audio Baby Monitor</span></div>
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<div class="MsoNormal"><span lang="en-AE" style="font-size:10.5pt;font-family:-Apple-System">Total Price: SAR219.00<br>
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Issue Description: The Customer purchased Motorola Audio Baby Monitor, he used only for less than one week and he facing some problems with the item.</span></div>
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<div class="MsoNormal"><span lang="en-AE" style="font-size:10.5pt;font-family:-Apple-System">​</span></div>
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<div class="MsoNormal"><span lang="en-AE" style="font-size:10.5pt;font-family:-Apple-System">Kindly check the image and video showing the issue.</span></div>
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<div class="MsoNormal"><span lang="en-AE" style="font-size:10.5pt;font-family:-Apple-System">Please check and advise.</span></div>
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<div class="MsoNormal"><span lang="en-AE" style="font-size:10.5pt;font-family:-Apple-System"><br>
Regards,<br>
Zeina.</span></div>
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