Subject: Note Added - [#5756796]مشكلة في جهاز مراقبه الطفل
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 21 Mar 2023 13:43:39 +0000 (UTC)

Hi ,    Ankkur Gupta added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5756796    Subject:  مشكلة في جهاز مراقبه الطفل   Requester: Emtenan1991    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi <a id="OWAAM006FF32820CA4A90A267A8326B9136DA" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Salik Khan</span></a>
<a id="OWAAM4B30CC9A5BCA4C559E40674FBA329AC9" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mohammed Ejajullah</span></a>,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Can you please ask store team that why they didn’t supported customer when he visited store?</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Request to get this sorted.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Regards,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Ankur</span></div>
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<div>From:<span lang="EN-US"> Jessie Caparas &lt;[email-masked]&gt;
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<b>Sent:</b> Tuesday, 21 March 2023 4:36 PM<br>
<b>To:</b> Ankkur Gupta &lt;[email-masked]&gt;; support cen &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5756796] - مشكلة في جهاز مراقبه الطفل</span>
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<div class="MsoNormal"><span lang="EN-US">Hi <a id="OWAAM3ADEE51FE158449590799B6A3C638198" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ankkur Gupta</span></a></span></div>
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<div class="MsoNormal"><span lang="EN-US">The customer tired to visit unaizah branch but they didn't accept the item for fixing.</span></div>
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<div class="MsoNormal"><span lang="EN-US">Please advise on this.</span></div>
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<div class="MsoNormal"><span lang="EN-US"> <b><u></u></b></span></div>
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<span lang="EN-US" style="font-size:10.0pt"><img width="89" height="38" style="width:.925in;height:.4in" id="Picture_x0020_55" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTM1NzI1MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.XVZI-2Uyiv62Ckd6FupDullbudQpoV1F2mLzbQmStnw" data-id="2044015357252" alt="A picture containing text, clipart

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<b><span lang="EN-US" style="font-size:9.0pt">Jessie Caparas</span></b><span lang="EN-US" style="font-size:9.0pt"></span>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:9.0pt">Team Leader</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:9.0pt">+971 4 5172087</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:9.0pt">Landmark Group HQ, Marina, Dubai, UAE.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:9.0pt"><a href="http://www.landmark.digital/" rel="noreferrer">www.landmark.digital</a></span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, March 7, 2023 1:38 PM<br>
<b>To:</b> support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5756796] - مشكلة في جهاز مراقبه الطفل</span>
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<div class="MsoNormal">Hi <a id="OWAAM2DD6924DAC6F42E29E71CC6EAE81F16B" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@support cen</span></a>,</div>
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<div class="MsoNormal">Please ask customer to visit nearest Centrepoint or babyshop store. Store team will check the device &amp; guide further.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Ankur </div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, 2 March 2023 4:20 PM<br>
<b>To:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5756796] - مشكلة في جهاز مراقبه الطفل</span>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Hi Team,<br>
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Problem Statement: Damaged Item</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System"><br>
​Order ID: 6802923252</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Order Date: Feb 8, 2023</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Item ID: 165127391 - Motorola Audio Baby Monitor</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Total Price: SAR219.00<br>
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Issue Description: The Customer purchased Motorola Audio Baby Monitor, he used only for less than one week and he facing some problems with the item.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">​</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Kindly check the image and video showing the issue.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Please check and advise.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System"><br>
Regards,<br>
Zeina.</span></div>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5756796:1125156</span><span style="font-size:10.5pt;font-family:-Apple-System">
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1. <a href='https://helpae.centrepointstores.com/helpdesk/attachments/2044015357253'>Video.mov</a><br />2. <a href='https://helpae.centrepointstores.com/helpdesk/attachments/2044015357255'>image0.png</a>