Subject: Note Added - [#5841535] cancel C&C
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 19 Mar 2023 13:48:12 +0000

Hi ,    Nusaybah Alzuman added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5841535    Subject:  cancel C&C   Requester: Malik Noman    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi <a id="OWAAMCD34FC66BDF3475CBB368945A501EBA4" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Manager Hail</span></a>
<a id="OWAAM10C3687CECED4F2B9D2518C572A5845E" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Centrepoint Hail</span></a>
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<div class="MsoNormal">Order received on 13 Mar 2023 in Sahla, but customer confirmed not receiving the order.</div>
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<div class="MsoNormal">Please check the order physically in your store or not?</div>
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<div class="MsoNormal">Order number: 6806638969</div>
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<div>From: Centrepoint &lt;[email-masked]&gt; <br>
<b>Sent:</b> Friday, March 17, 2023 6:32 PM<br>
<b>To:</b> Qazi Mohammed &lt;[email-masked]&gt;; Nusaybah Alzuman &lt;[email-masked]&gt;; Centrepoint Hail &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5841535] - cancel C&amp;C</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Reminder<br>
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Problem Statement: Refund the C&amp;C<br>
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Order ID:  6806638969<br>
Store Code: ShoeMart 21039<br>
Tracking ID: 103432454<br>
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Issue Description: The Customer contacted us about his order, and it was confirmed by the customer that he did not pick up the order, Since it was in another city, after checking the order in the system, it appears that it has been updated to pick up complete,
 but the customer denies this and confirms that he did not pick up the order, please check the order and refund the amount to the customer.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thank You,<br>
<span style="color:black;background:white">Centrepoint </span>Support Team</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Thu, 16 Mar at 3:16 PM
<span class="separator">, Centrepoint &lt;[email-masked]&gt; wrote: </span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<strong><u><span style="font-size:10.5pt;font-family:-apple-system">Reminder</span></u></strong><b><u><span style="font-size:10.5pt;font-family:-apple-system"><br>
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Problem Statement: Cancel the C&amp;C<br>
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Order ID:  6806638969<br>
Store Code: ShoeMart 21039<br>
Tracking ID: 103432454<br>
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Issue Description: the customer contacted us to cancel their order since it's been placed in a different city and they will not be able to pick up the order, So kindly cancel the order and process the refund asap.</span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thank You,<br>
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<span style="font-size:10.5pt;font-family:-apple-system">On Mon, 13 Mar at 8:59 PM
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Problem Statement: Cancel the C&amp;C</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order ID:  6806638969</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Store Code: ShoeMart 21039</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Tracking ID: 103432454</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Issue Description: the customer contacted us to cancel their order since it's been placed in a different city and they will not be able to pick up the order, So kindly cancel the
 order and process the refund asap.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thank You,<br>
<span style="color:black;background:white">Centrepoint </span>Support Team</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Mon, 13 Mar at 7:26 PM
<span class="separator">, Malik Noman &lt;[email-masked]&gt; wrote: </span></span><span class="separator"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Hi . Thank you for contacting us at Centrepoint. My name is Hilah. I will be happy to help you today</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">What about my refund</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">6806638969</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Thank you for sharing the order details. Please allow me a moment to check this for you.</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Thank you for allowing me the time to check. I appreciate your patience.</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">User</span></div>
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<div class="MsoNormal">
<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_9" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTE4NDA5OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.o5AGU-RoUF7XadcIiRwURJhvwgPzLNjfpx5FttARibQ" data-id="2044015184099" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
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<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">i want to refund my money</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">07:22 PM, 13th Mar</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">User</span></div>
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</div>
<div class="MsoNormal">
<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_10" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTE4NDA5OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.o5AGU-RoUF7XadcIiRwURJhvwgPzLNjfpx5FttARibQ" data-id="2044015184099" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
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<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">last time we chat amd you asked me that you money will refund in 14 days</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">07:23 PM, 13th Mar</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">User</span></div>
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<div class="MsoNormal">
<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_11" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTE4NDA5OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.o5AGU-RoUF7XadcIiRwURJhvwgPzLNjfpx5FttARibQ" data-id="2044015184099" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
</div>
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<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">so ill be wait</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">07:23 PM, 13th Mar</span></div>
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<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_12" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTE4NDA5OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.o5AGU-RoUF7XadcIiRwURJhvwgPzLNjfpx5FttARibQ" data-id="2044015184099" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
</div>
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<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Please accept our apologies for the inconvenience caused</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">07:23 PM, 13th Mar</span></div>
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_13" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTE4NDA5OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.o5AGU-RoUF7XadcIiRwURJhvwgPzLNjfpx5FttARibQ" data-id="2044015184099" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">I will submit a request to the concerned team, to cancel your order and refund the amount as soon as possible</span></div>
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<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">07:23 PM, 13th Mar</span></div>
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<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_14" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTE4NDA5OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.o5AGU-RoUF7XadcIiRwURJhvwgPzLNjfpx5FttARibQ" data-id="2044015184099" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
</div>
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<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">will keep you posted regarding the refund on</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">[email-masked]</span></div>
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<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">07:23 PM, 13th Mar</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">User</span></div>
<div></div>
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</div>
<div class="MsoNormal">
<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_15" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTE4NDA5OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.o5AGU-RoUF7XadcIiRwURJhvwgPzLNjfpx5FttARibQ" data-id="2044015184099" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
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<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">ok but i want today and maximum tomorrow</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">07:24 PM, 13th Mar</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">User</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_16" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTE4NDA5OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.o5AGU-RoUF7XadcIiRwURJhvwgPzLNjfpx5FttARibQ" data-id="2044015184099" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
</div>
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<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">because already too much wait</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">07:24 PM, 13th Mar</span></div>
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<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_17" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTE4NDA5OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.o5AGU-RoUF7XadcIiRwURJhvwgPzLNjfpx5FttARibQ" data-id="2044015184099" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
</div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">I will file the complaint now</span></div>
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<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">07:24 PM, 13th Mar</span></div>
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<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_18" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTE4NDA5OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.o5AGU-RoUF7XadcIiRwURJhvwgPzLNjfpx5FttARibQ" data-id="2044015184099" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
</div>
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<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">We request you to please allow us some time so we can work on this and do the needful.</span></div>
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<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">07:24 PM, 13th Mar</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">User</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_19" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTE4NDA5OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.o5AGU-RoUF7XadcIiRwURJhvwgPzLNjfpx5FttARibQ" data-id="2044015184099" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
</div>
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<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">i have my 139sr</span></div>
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</div>
</div>
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">07:24 PM, 13th Mar</span></div>
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<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_20" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTE4NDA5OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.o5AGU-RoUF7XadcIiRwURJhvwgPzLNjfpx5FttARibQ" data-id="2044015184099" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
</div>
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<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">we will solve it as soon as possible</span></div>
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</div>
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<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">07:25 PM, 13th Mar</span></div>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">User</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_21" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTE4NDA5OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.o5AGU-RoUF7XadcIiRwURJhvwgPzLNjfpx5FttARibQ" data-id="2044015184099" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
</div>
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<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Thanks</span></div>
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</div>
</div>
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">07:25 PM, 13th Mar</span></div>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
<div></div>
<div></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">you're most welcome</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">07:25 PM, 13th Mar</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">It was a pleasure to assist you.Thank you for shopping with Centrepoint</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Have a wonderful day.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">07:25 PM, 13th Mar</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#999999'>View conversation in
</span><a href="https://web.freshchat.com/a/510395015250362/inbox/open/0/conversation/714401024742961" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#999999;text-decoration:none'>Freshchat</span></a><span style='font-family:"Helvetica",sans-serif;color:#333333'></span>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5841535:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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