Subject: Note Added - [#5772546] Conversation with User/POD
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 16 Mar 2023 05:58:14 +0000 (UTC)

Hi ,    Ghadeer added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5772546    Subject:  Conversation with User/POD   Requester: User    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hello , </div>
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<div class="MsoNormal">I don’t have physical POD , But customer confirmed he received the shipment when we called him.
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<div class="MsoNormal">Thank you</div>
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<span style="FONT-SIZE: 10pt">Ghadeer F. Siraj</span>  <span style="FONT-SIZE: 8pt; FONT-FAMILY: 'Tahoma', sans-serif; COLOR: #00c8e1">
|</span>  <span style="FONT-SIZE: 10pt">غدير سراج</span> </h1>
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<span style="FONT-SIZE: 8pt"></span>  <span style="FONT-SIZE: 8pt; FONT-FAMILY: 'Tahoma', sans-serif; COLOR: #00c8e1">
|</span>  <span style="FONT-SIZE: 8pt">محلل عمليات التجارة الالكترونية</span> </h6>
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<span style="FONT-SIZE: 8pt">M. <font color="#153c3f">  <span style="FONT-SIZE: 8pt; FONT-FAMILY: 'Tahoma', sans-serif; COLOR: #00c8e1">
|</span>  <span style="FONT-SIZE: 8pt; COLOR: #00c8e1">T. <font color="#153c3f">+966112897834</font>
</span><span style="FONT-SIZE: 8pt; FONT-FAMILY: 'Tahoma', sans-serif; COLOR: #00c8e1">|</span> 
<span style="FONT-SIZE: 8pt; COLOR: #00c8e1">E. <font color="#153c3f">29242</font>
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<span style="FONT-SIZE: 8pt">E. <font color="#153c3f">[email-masked]</font></span> 
<span style="FONT-SIZE: 8pt; FONT-FAMILY: 'Tahoma', sans-serif; COLOR: #00c8e1">|</span> 
<span style="FONT-SIZE: 8pt">W.</span> <a class="txt-light" style="FONT-SIZE: 8pt; TEXT-DECORATION: none; COLOR: #00c8e1; OUTLINE-WIDTH: 0px; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; OUTLINE-STYLE: none; PADDING-LEFT: 0px; MARGIN: 0px; OUTLINE-COLOR: invert; PADDING-RIGHT: 0px" href="https://splonline.com.sa/" target="_blank" rel="noreferrer">
<font color="#153c3f">SPLonline.com.sa</font></a> </h6>
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2929 Rayhanah Bint Zaid - Al Arid Dist.<br>
Riyadh 13337 - 8118    Kingdom of Saudi Arabia</div>
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<font color="gray">Disclaimer:<br>
This email has been sent from Saudi Post | SPL. The information in this email is considered to be confidential. It is solely intended for the person(s) named above. If you are not an intended recipient, please notify the sender and delete this email from your
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt; <br>
<b>Sent:</b> Tuesday, March 14, 2023 2:26 PM<br>
<b>To:</b> Ghadeer F. Siraj &lt;[email-masked]&gt;; 'Faraz Lohani' &lt;[email-masked]&gt;; SPL | CARE &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked]; Sami S. AlQarni &lt;[email-masked]&gt;<br>
<b>Subject:</b> [EXTERNAL]Fwd: [#5772546] - Conversation with User/POD</div>
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<strong><span style='font-family:"Calibri",sans-serif;color:red'>WARNING</span></strong><strong><span style='font-family:"Calibri",sans-serif;color:black'> : This email is not from Saudi Post | SPL. Do not click
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<span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Do we have any proof so that we can directly share it with the customer as a POD. </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Zaid Ahmad </span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Sun, 12 Mar at 5:04 PM
<span class="separator">, Ghadeer &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hello ,
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Shipment delivered by OTP .
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thank you
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<div class="MsoNormal"><span style='font-family:"Tahoma",sans-serif'><span style="color:blue"><img width="92" height="75" style="width:.9583in;height:.7847in" id="_x0000_i1025" src="https://www.splonline.com.sa/emailSign/logo-xl.jpg"></span></span></div>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#153C3F'>Ghadeer F. Siraj</span><span style='font-size:7.5pt;font-family:"Tahoma",sans-serif;color:#153C3F'> 
</span><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#00C8E1'>|</span><span style='font-size:7.5pt;font-family:"Tahoma",sans-serif;color:#153C3F'> 
</span><span lang="AR-SA" dir="RTL" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#153C3F'>غدير سراج</span><span lang="AR-SA" dir="RTL" style='font-size:7.5pt;font-family:"Tahoma",sans-serif;color:#153C3F'>
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<span style='font-size:6.0pt;font-family:"Tahoma",sans-serif;color:#00C8E1'>  </span>
<span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#00C8E1'>|</span><span style='font-size:6.0pt;font-family:"Tahoma",sans-serif;color:#00C8E1'> 
</span><span lang="AR-SA" dir="RTL" style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#00C8E1'>محلل عمليات التجارة الالكترونية</span><span lang="AR-SA" dir="RTL" style='font-size:6.0pt;font-family:"Tahoma",sans-serif;color:#00C8E1'>
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<span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#00C8E1;font-weight:normal'>M.
</span><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#153C3F;font-weight:normal'> 
</span><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#00C8E1;font-weight:normal'>|</span><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#153C3F;font-weight:normal'> 
</span><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#00C8E1;font-weight:normal'>T.
</span><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#153C3F;font-weight:normal'>+966112897834</span><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#00C8E1;font-weight:normal'> |</span><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#153C3F;font-weight:normal'> 
</span><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#00C8E1;font-weight:normal'>E.
</span><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#153C3F;font-weight:normal'>29242</span><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#00C8E1;font-weight:normal'>
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<span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#00C8E1;font-weight:normal'>E.
</span><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#153C3F;font-weight:normal'><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span><span style='font-size:6.0pt;font-family:"Tahoma",sans-serif;color:#00C8E1;font-weight:normal'> 
</span><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#00C8E1;font-weight:normal'>|</span><span style='font-size:6.0pt;font-family:"Tahoma",sans-serif;color:#00C8E1;font-weight:normal'> 
</span><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#00C8E1;font-weight:normal'>W.</span><span style='font-size:6.0pt;font-family:"Tahoma",sans-serif;color:#00C8E1;font-weight:normal'>
<a href="https://splonline.com.sa/" target="_blank" rel="noreferrer"><span style="font-size:8.0pt;color:#153C3F;text-decoration:none">SPLonline.com.sa</span></a>
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<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#153C3F'>2929 Rayhanah Bint Zaid - Al Arid Dist.<br>
Riyadh 13337 - 8118    Kingdom of Saudi Arabia</span></div>
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<span style='font-family:"Tahoma",sans-serif;color:gray'>Disclaimer:<br>
This email has been sent from Saudi Post | SPL. The information in this email is considered to be confidential. It is solely intended for the person(s) named above. If you are not an intended recipient, please notify the sender and delete this email from your
 system.</span><span style='font-family:"Tahoma",sans-serif'> </span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">From: Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, March 12, 2023 10:57 AM<br>
<b>To:</b> Ghadeer F. Siraj &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; 'Faraz Lohani' &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; SPL | CARE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Sami S. AlQarni &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> [EXTERNAL]Fwd: [#5772546] - Conversation with User/POD</span></div>
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<strong><span style='font-size:10.5pt;font-family:"Calibri",sans-serif;color:red'>WARNING</span></strong><strong><span style='font-size:10.5pt;font-family:"Calibri",sans-serif;color:black'> : This email is not
 from Saudi Post | SPL. Do not click links or open attachments unless you know the sender and its content is safe.</span></strong><span style="font-size:10.5pt;font-family:-apple-system">
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">We can check AWB CRDSAL0725280723  is delivered but require POD for the same. Kindly assist us with the required details. </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">On Sun, 12 Mar at 9:42 AM
<span class="separator">, Ghadeer &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Delivered.
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#153C3F'>Ghadeer F. Siraj</span><span style='font-size:7.5pt;font-family:"Tahoma",sans-serif;color:#153C3F'> 
</span><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#00C8E1'>|</span><span style='font-size:7.5pt;font-family:"Tahoma",sans-serif;color:#153C3F'> 
</span><span lang="AR-SA" dir="RTL" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#153C3F'>غدير سراج</span><span lang="AR-SA" dir="RTL" style='font-size:7.5pt;font-family:"Tahoma",sans-serif;color:#153C3F'>
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<span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#00C8E1'>|</span><span style='font-size:6.0pt;font-family:"Tahoma",sans-serif;color:#00C8E1'> 
</span><span lang="AR-SA" dir="RTL" style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#00C8E1'>محلل عمليات التجارة الالكترونية</span><span lang="AR-SA" dir="RTL" style='font-size:6.0pt;font-family:"Tahoma",sans-serif;color:#00C8E1'>
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<span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#00C8E1;font-weight:normal'>M.
</span><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#153C3F;font-weight:normal'> 
</span><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#00C8E1;font-weight:normal'>|</span><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#153C3F;font-weight:normal'> 
</span><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#00C8E1;font-weight:normal'>T.
</span><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#153C3F;font-weight:normal'>+966112897834</span><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#00C8E1;font-weight:normal'> |</span><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#153C3F;font-weight:normal'> 
</span><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#00C8E1;font-weight:normal'>E.
</span><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#153C3F;font-weight:normal'>29242</span><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#00C8E1;font-weight:normal'>
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<span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#00C8E1;font-weight:normal'>E.
</span><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#153C3F;font-weight:normal'><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span><span style='font-size:6.0pt;font-family:"Tahoma",sans-serif;color:#00C8E1;font-weight:normal'> 
</span><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#00C8E1;font-weight:normal'>|</span><span style='font-size:6.0pt;font-family:"Tahoma",sans-serif;color:#00C8E1;font-weight:normal'> 
</span><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#00C8E1;font-weight:normal'>W.</span><span style='font-size:6.0pt;font-family:"Tahoma",sans-serif;color:#00C8E1;font-weight:normal'>
<a href="https://splonline.com.sa/" target="_blank" rel="noreferrer"><span style="font-size:8.0pt;color:#153C3F;text-decoration:none">SPLonline.com.sa</span></a>
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<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#153C3F'>2929 Rayhanah Bint Zaid - Al Arid Dist.<br>
Riyadh 13337 - 8118    Kingdom of Saudi Arabia</span></div>
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This email has been sent from Saudi Post | SPL. The information in this email is considered to be confidential. It is solely intended for the person(s) named above. If you are not an intended recipient, please notify the sender and delete this email from your
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">From: Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, March 10, 2023 10:52 AM<br>
<b>To:</b> support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; SPL | CARE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Rashed S. AlMusharraf &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Ghadeer F. Siraj &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> [EXTERNAL]RE: [#5772546] - Conversation with User/POD</span></div>
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<strong><span style='font-size:10.5pt;font-family:"Calibri",sans-serif;color:red'>WARNING</span></strong><strong><span style='font-size:10.5pt;font-family:"Calibri",sans-serif;color:black'> : This email is not
 from Saudi Post | SPL. Do not click links or open attachments unless you know the sender and its content is safe.</span></strong><span style="font-size:10.5pt;font-family:-apple-system">
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">HI <a id="OWAAM99E808B94FE344FC91BC0752C9917335" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@[email-masked]</span></a>
<a id="OWAAM5BA63166EE1D48B4A6E53A6D2C3C6CCA" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@[email-masked]</span></a>
<a id="OWAAM23E41313D6E045E794C636FC705B910D" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@[email-masked]</span></a>,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please assist with the below ASAP:</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order ID: 6807789705</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">AWB: CRDSAL0725280723</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Problem Statement: Proof of Delivery</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thankyou,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Escalations &amp; Vendor Management</span></div>
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<b><span style="font-size:10.5pt;font-family:-apple-system">From:</span></b><span style="font-size:10.5pt;font-family:-apple-system"> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, March 2, 2023 4:01 PM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer">
[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5772546] - Conversation with User/POD </span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Problem Statement: Proof of Delivery</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order ID: 6807789705</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">AWB: CRDSAL0725280723</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Assistance Required: Need Proof of Delivery</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Issue Description: The customer is saying he did not receive the order. Kindly share POD.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thank you for your help!</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards,<br>
Saud Almutlaq</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5772546:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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<a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a> </span></div>
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