Subject: New Reply Received -
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 09 Mar 2023 07:52:39 +0000

Hi Hilah Alolayan,  The customer has responded to the ticket.    Ticket comment <div dir="auto">Hi, so it's better to return than changing the size of an item? </div>
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<div>On Mon, Mar 6, 2023, 5:19 PM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr"><div dir="ltr">Hi Leslie,<br><br>Thank you for contacting Max.<br><br>However, we do not have an exchange option available online at this time. You can return online purchases within 14 days after the delivery of the products through the below three channels:<br><br>1- You can contact our customer support team on 800-1111027 to make a return and to be notified of the refund amount based on our return policy.<br>2- You can also make the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.<br>3- You can now drop off your return to any "Max" store across the KSA.<br> <br>Note: If you wish, you can provide us with the name of the products you wish to return as described in the order and we will issue a return request to you.<br><br>** Please note, that all ELECTRONIC items are non-returnable as per our returns policy.<br><br>Feel free to get in touch with us for further assistance.<br>
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<div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box">Thank You,<br style="box-sizing:border-box"><span style='color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,"Noto Sans",sans-serif,"Apple Color Emoji","Segoe UI Emoji","Segoe UI Symbol","Noto Color Emoji";font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline!important;box-sizing:border-box'>Max </span>Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5766359