Subject: Note Added - [#5768657] منتج ليس كما في الوصف
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 06 Mar 2023 13:59:51 +0000

Hi ,    Harun Rashid added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5768657    Subject:  منتج ليس كما في الوصف   Requester: mo0o3sl    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi <a id="OWAAM1F509D4A5C984F64B81C3F8448859324" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@support cen</span></a>
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<div class="MsoNormal">Please check the below order status customer wants to be return replace but we are arranging to team on tomorrow 07<sup>th</sup>-Mar-23.Once it done will confirm.</div>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Abadi",sans-serif'>Thanks &amp; Regards,</span></b></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Abadi",sans-serif'>Harun</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Abadi",sans-serif'>JED-BS-GDMS-COD</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Abadi",sans-serif'>Mob-0571180621</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Abadi",sans-serif'>Ext<span style="color:black">-2113</span></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Abadi",sans-serif;color:black'>[email-masked]</span></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt; <br>
<b>Sent:</b> Monday, March 6, 2023 2:32 PM<br>
<b>To:</b> Harun Rashid &lt;[email-masked]&gt;; Bsj Nf &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5768657] - منتج ليس كما في الوصف</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,   ​<br>
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Problem Statement: WWD item issue</span></div>
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Order Date :  Feb 25, 2023<br>
Order ID: 6807374214<br>
Tracking ID:  20339436807374214<br>
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Issue Description: The customer reported that the description of the item is "Three in one baby Bed easily convert to crib, daybed and Toddler Bed". but the item can not be converted at all. the item is still in the original packaging. The customer wants to
 return or replace the item.</span></div>
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Kindly check and advise what can we do in this case.<br>
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Thank you for your help!</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thank You,<br>
<span style="color:black;background:white">Centrepoint </span>Support Team</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">تشغيل الثلاثاء, 28 فبراير في 7:01 م
<span class="separator">, mo0o3sl &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; كتب:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">السلام عليكم قمت بطلب سرير اطفال خشبي من جيجلز سيزر ٣ في ١
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">وصف المنتج ان السرير قابل للتغير الى ٣ وضعيات سرير  رضع وسرير نهاري وسرير طفل صغير  ولكن السرير بوضعيه واحده فقط ولا يمكن تحويله الى وضعيه مختلفه المنتج لم يتم تركبيه وهو جديد في
 كرتون الشحن الرجاء المساعده باسترجاع او استبدال المنتج </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">رقم الطلب٦٩٠٧٣٧٤٢١٤</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">باسم ولاء خالد</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">رقم الجوال ٠٥٦٩٩٥٦٢٣٩</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">ارجو المساعده </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">ملاحظه: لم يتم تركيب السرير </span></div>
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