Subject: Note Added - [#5779407] Late delivery - Fodil
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sat, 04 Mar 2023 09:04:23 +0000 (UTC)

Hi ,    KSA Support added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5779407    Subject:  Late delivery - Fodil   Requester: katrina miranda    Note Content:   <div dir="ltr">
<div class="gmail_default" style="font-size:small">
<div class="MsoNormal" style="margin:0in;line-height:normal;background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;font-size:11pt;font-family:Calibri,sans-serif"><span style='font-size:12pt;font-family:"Calibri Light",sans-serif'>Dear
Team,<br>
</span></div>

<div class="MsoNormal" style="margin:0in;line-height:normal;background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;font-size:11pt;font-family:Calibri,sans-serif"><span style='font-size:12pt;font-family:"Calibri Light",sans-serif'> </span></div>

<div class="MsoNormal" style="margin:0in;line-height:normal;background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;font-size:11pt;font-family:Calibri,sans-serif"><span style='font-size:12pt;font-family:"Calibri Light",sans-serif'>The
customer has collected the parcel.</span></div>
</div>
<br><div><div dir="ltr" class="gmail_signature"><div dir="ltr">
<span style="color:rgb(34,34,34)">Thanks &amp; Regards, </span><br style="color:rgb(34,34,34)"><div dir="ltr" style="color:rgb(34,34,34)"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><b><div style="font-weight:400"><div style="font-size:12.8px"><div dir="ltr"><div dir="ltr">
<div>
<span style="font-size:10pt;font-weight:bold;font-family:Arial,sans-serif;color:black">Fadia Abdullatif</span><span style="font-size:10pt;font-weight:bold;font-family:Arial,sans-serif;color:rgb(68,68,68)"> </span><span style="font-size:10pt;font-weight:bold;font-family:Arial,sans-serif"><font color="#cccccc">|</font></span><span style="font-size:10pt;font-weight:bold;font-family:Arial,sans-serif"><font color="#cccccc"> </font></span><b style="color:rgb(68,68,68);font-family:arial,helvetica,sans-serif;font-size:small">Customer Support Group</b><span style="font-family:Arial,sans-serif"><span style="color:rgb(102,102,102);font-size:13.3333px"><b><br></b></span></span><span style="font-size:9pt;font-family:Arial,sans-serif;color:rgb(102,102,102)">M:</span><font><span style="font-size:9pt"><font color="#282828">  +966 54 238 7485</font><font color="#eeeeee"> |</font><font color="#282828"> </font></span></font><span style="color:rgb(102,102,102);font-family:Arial,sans-serif;font-size:12px">E: </span><a href="mailto:[email-masked]" rel="noreferrer" style="color:rgb(17,85,204)" target="_blank">[email-masked]</a><span style="color:rgb(102,102,102);font-size:9pt;font-family:Arial,sans-serif"> </span>
</div>
<div><img src="https://www.fodel.com/assets/images/logo.png" width="200" height="66"></div>
</div></div></div></div></b></div></div></div></div></div>
</div></div></div>
<br>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, Mar 2, 2023 at 9:24 PM Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
<div dir="ltr">
<div dir="ltr">Hi Team, <br><br>Problem Statement: Late delivery<br><br>Order ID: 6808360267<br>Tracking ID: LM467760906<br><br>Assistance Required: Need urgent delivery</div>
<div dir="ltr">
<br>Issue Description: The order was shipped but still not delivered to the pick up point.<br>Please deliver the order on priority.</div>
</div>
<div>
                          <blockquote>
                            On
                            Thu, 2 Mar at  5:48 PM
                            <span>,  katrina miranda &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;  wrote:
                            <div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><table style="margin-left:auto;margin-right:auto">  <tbody>
<tr>    <td>      <table style="background:rgb(244,248,250);overflow:auto;padding:0px 15px;min-width:500px;margin:0px">          <tbody>
<tr style="border:none">    <td style="padding:10px 20px;color:rgb(63,63,70)">        <div></div>
<div style="padding:0px 5px 0px 0px;font-size:12px;color:rgb(111,112,113);margin-left:33px">User</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/anonymous.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 50% 6px 50% 50%; float: left; margin-right: 3px">        <div style="border-radius:4px 20px 20px;background:rgb(168,221,253);max-width:320px;padding:12px;float:left"><div>I'd like to ask for a real time update for my order that will be collected.</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:left;margin-left:33px">05:40 PM, 02nd Mar</div>    </td>
</tr>
<tr></tr>
<tr style="border:none">  <td style="padding:10px 20px;font-size:13.6px;color:rgb(63,63,70)">        <div style="float:right">
<div style="font-size:12px;font-weight:500;float:right;color:rgb(111,112,113);margin-right:30px">Hilah</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 6px 50% 50%; margin-left: 5px; float: right; clear: right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:rgb(255,255,255);max-width:320px;padding:12px"><div>Hi . Thank you for contacting us at Centrepoint. My name is Hilah. I will be happy to help you today</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:right">05:41 PM, 02nd Mar</div>
</div>   </td>
</tr>
<tr></tr>
<tr style="border:none">    <td style="padding:10px 20px;color:rgb(63,63,70)">        <div></div>
<div style="padding:0px 5px 0px 0px;font-size:12px;color:rgb(111,112,113);margin-left:33px">User</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/anonymous.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 50% 6px 50% 50%; float: left; margin-right: 3px">        <div style="border-radius:4px 20px 20px;background:rgb(168,221,253);max-width:320px;padding:12px;float:left"><div>Last time I had to pick up an order it was already there because I saw my name and order number but they could not give it to me because I did not receive the code yet so I had to go back</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:left;margin-left:33px">05:41 PM, 02nd Mar</div>    </td>
</tr>
<tr></tr>
<tr style="border:none">    <td style="padding:10px 20px;color:rgb(63,63,70)">        <div></div>
<div style="padding:0px 5px 0px 0px;font-size:12px;color:rgb(111,112,113);margin-left:33px">User</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/anonymous.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 50% 6px 50% 50%; float: left; margin-right: 3px">        <div style="border-radius:4px 20px 20px;background:rgb(168,221,253);max-width:320px;padding:12px;float:left"><div>Somehow there is always a delay on your end</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:left;margin-left:33px">05:41 PM, 02nd Mar</div>    </td>
</tr>
<tr></tr>
<tr style="border:none">    <td style="padding:10px 20px;color:rgb(63,63,70)">        <div></div>
<div style="padding:0px 5px 0px 0px;font-size:12px;color:rgb(111,112,113);margin-left:33px">User</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/anonymous.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 50% 6px 50% 50%; float: left; margin-right: 3px">        <div style="border-radius:4px 20px 20px;background:rgb(168,221,253);max-width:320px;padding:12px;float:left"><div>Even mg last order had issues showing up as delivered so I couldn't process the return like customers would normally</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:left;margin-left:33px">05:42 PM, 02nd Mar</div>    </td>
</tr>
<tr></tr>
<tr style="border:none">    <td style="padding:10px 20px;color:rgb(63,63,70)">        <div></div>
<div style="padding:0px 5px 0px 0px;font-size:12px;color:rgb(111,112,113);margin-left:33px">User</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/anonymous.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 50% 6px 50% 50%; float: left; margin-right: 3px">        <div style="border-radius:4px 20px 20px;background:rgb(168,221,253);max-width:320px;padding:12px;float:left"><div>When I placed my order it said until this Thursday</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:left;margin-left:33px">05:42 PM, 02nd Mar</div>    </td>
</tr>
<tr></tr>
<tr style="border:none">    <td style="padding:10px 20px;color:rgb(63,63,70)">        <div></div>
<div style="padding:0px 5px 0px 0px;font-size:12px;color:rgb(111,112,113);margin-left:33px">User</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/anonymous.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 50% 6px 50% 50%; float: left; margin-right: 3px">        <div style="border-radius:4px 20px 20px;background:rgb(168,221,253);max-width:320px;padding:12px;float:left"><div>I was already hoping I could receive it today since I do need it and I was expecting it to be collected today</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:left;margin-left:33px">05:43 PM, 02nd Mar</div>    </td>
</tr>
<tr></tr>
<tr style="border:none">  <td style="padding:10px 20px;font-size:13.6px;color:rgb(63,63,70)">        <div style="float:right">
<div style="font-size:12px;font-weight:500;float:right;color:rgb(111,112,113);margin-right:30px">Hilah</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 6px 50% 50%; margin-left: 5px; float: right; clear: right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:rgb(255,255,255);max-width:320px;padding:12px"><div>Please accept our apologies for the inconvenience caused</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:right">05:43 PM, 02nd Mar</div>
</div>   </td>
</tr>
<tr></tr>
<tr style="border:none">  <td style="padding:10px 20px;font-size:13.6px;color:rgb(63,63,70)">        <div style="float:right">
<div style="font-size:12px;font-weight:500;float:right;color:rgb(111,112,113);margin-right:30px">Hilah</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 6px 50% 50%; margin-left: 5px; float: right; clear: right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:rgb(255,255,255);max-width:320px;padding:12px"><div>Could you please share your order number so that I can assist you further?</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:right">05:43 PM, 02nd Mar</div>
</div>   </td>
</tr>
<tr></tr>
<tr style="border:none">    <td style="padding:10px 20px;color:rgb(63,63,70)">        <div></div>
<div style="padding:0px 5px 0px 0px;font-size:12px;color:rgb(111,112,113);margin-left:33px">User</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/anonymous.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 50% 6px 50% 50%; float: left; margin-right: 3px">        <div style="border-radius:4px 20px 20px;background:rgb(168,221,253);max-width:320px;padding:12px;float:left"><div>6808360267</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:left;margin-left:33px">05:44 PM, 02nd Mar</div>    </td>
</tr>
<tr></tr>
<tr style="border:none">  <td style="padding:10px 20px;font-size:13.6px;color:rgb(63,63,70)">        <div style="float:right">
<div style="font-size:12px;font-weight:500;float:right;color:rgb(111,112,113);margin-right:30px">Hilah</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 6px 50% 50%; margin-left: 5px; float: right; clear: right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:rgb(255,255,255);max-width:320px;padding:12px"><div>Thank you for sharing the order details. Please allow me a moment to check this for you.</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:right">05:44 PM, 02nd Mar</div>
</div>   </td>
</tr>
<tr></tr>
<tr style="border:none">  <td style="padding:10px 20px;font-size:13.6px;color:rgb(63,63,70)">        <div style="float:right">
<div style="font-size:12px;font-weight:500;float:right;color:rgb(111,112,113);margin-right:30px">Hilah</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 6px 50% 50%; margin-left: 5px; float: right; clear: right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:rgb(255,255,255);max-width:320px;padding:12px"><div>Thank you for allowing me the time to check. I appreciate your patience.</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:right">05:46 PM, 02nd Mar</div>
</div>   </td>
</tr>
<tr></tr>
<tr style="border:none">  <td style="padding:10px 20px;font-size:13.6px;color:rgb(63,63,70)">        <div style="float:right">
<div style="font-size:12px;font-weight:500;float:right;color:rgb(111,112,113);margin-right:30px">Hilah</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 6px 50% 50%; margin-left: 5px; float: right; clear: right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:rgb(255,255,255);max-width:320px;padding:12px"><div>Accept our full apologies for the delay. I will file a complaint with Fodel to deliver your order to the pick-up point as soon as possible.</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:right">05:46 PM, 02nd Mar</div>
</div>   </td>
</tr>
<tr></tr>
<tr style="border:none">  <td style="padding:10px 20px;font-size:13.6px;color:rgb(63,63,70)">        <div style="float:right">
<div style="font-size:12px;font-weight:500;float:right;color:rgb(111,112,113);margin-right:30px">Hilah</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 6px 50% 50%; margin-left: 5px; float: right; clear: right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:rgb(255,255,255);max-width:320px;padding:12px"><div>we will keep you posted regarding the order via</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:right">05:47 PM, 02nd Mar</div>
</div>   </td>
</tr>
<tr></tr>
<tr style="border:none">  <td style="padding:10px 20px;font-size:13.6px;color:rgb(63,63,70)">        <div style="float:right">
<div style="font-size:12px;font-weight:500;float:right;color:rgb(111,112,113);margin-right:30px">Hilah</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 6px 50% 50%; margin-left: 5px; float: right; clear: right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:rgb(255,255,255);max-width:320px;padding:12px"><div><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a></div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:right">05:47 PM, 02nd Mar</div>
</div>   </td>
</tr>
<tr></tr>
<tr style="border:none">    <td style="padding:10px 20px;color:rgb(63,63,70)">        <div></div>
<div style="padding:0px 5px 0px 0px;font-size:12px;color:rgb(111,112,113);margin-left:33px">User</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/anonymous.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 50% 6px 50% 50%; float: left; margin-right: 3px">        <div style="border-radius:4px 20px 20px;background:rgb(168,221,253);max-width:320px;padding:12px;float:left"><div>Okay, I appreciate that Hilah. Thank you.</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:left;margin-left:33px">05:47 PM, 02nd Mar</div>    </td>
</tr>
<tr></tr>
<tr style="border:none">  <td style="padding:10px 20px;font-size:13.6px;color:rgb(63,63,70)">        <div style="float:right">
<div style="font-size:12px;font-weight:500;float:right;color:rgb(111,112,113);margin-right:30px">Hilah</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 6px 50% 50%; margin-left: 5px; float: right; clear: right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:rgb(255,255,255);max-width:320px;padding:12px"><div>you're most welcome</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:right">05:47 PM, 02nd Mar</div>
</div>   </td>
</tr>
<tr></tr>
<tr style="border:none">  <td style="padding:10px 20px;font-size:13.6px;color:rgb(63,63,70)">        <div style="float:right">
<div style="font-size:12px;font-weight:500;float:right;color:rgb(111,112,113);margin-right:30px">Hilah</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 6px 50% 50%; margin-left: 5px; float: right; clear: right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:rgb(255,255,255);max-width:320px;padding:12px">
<div>It was a pleasure to assist you.Thank you for shopping with Centrepoint</div>
<div>Have a wonderful day.</div>
</div>        <div style="color:rgb(153,153,153);font-size:11px;clear:right">05:47 PM, 02nd Mar</div>
</div>   </td>
</tr>
<tr>       </tr>
</tbody>
</table>    </td>  </tr>  <tr>    <td>      <table style='padding:0px 20px;font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;color:rgb(51,51,51);line-height:1.4;margin:0px;min-width:100%'>        <tbody>
<tr><td style="text-align:center"><span style="font-size:13px;color:rgb(153,153,153)">View conversation in <a href="https://web.freshchat.com/a/510395015250362/inbox/open/0/conversation/716837764247318" style="font-weight:500;color:rgb(153,153,153);text-decoration:none" rel="noreferrer" target="_blank">Freshchat</a></span></td></tr>      </tbody>
</table>    </td>  </tr>
</tbody>
</table></div>
                          </span>
</blockquote>
                        </div>
</div>

<br>

</div></blockquote>
</blockquote></div>