Subject: Note Added - [#5767234] Store Complaint
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 01 Mar 2023 11:49:33 +0000 (UTC)

Hi ,    Nusaybah Alzuman added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5767234    Subject:  Store Complaint   Requester: Saba Waseer    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi <a id="OWAAM24E4793DAD0148278CD1AD43C8D406A6" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@support cen</span></a>
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<div class="MsoNormal">Amount refunded to customer wallet in centrepoint app.</div>
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<div class="MsoNormal">Please inform customer to check his account.</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt; <br>
<b>Sent:</b> Tuesday, February 28, 2023 10:12 PM<br>
<b>To:</b> [email-masked]; Qazi Mohammed &lt;[email-masked]&gt;; Nusaybah Alzuman &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5767234] - Store Complaint</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Regarding Oredr ID: 6807522967</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">AWB: 103443088</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Store ID: Babyshop 21132</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">The customer contacted us and told us that he had received the product and there were scratches on it, so he went to the store to return the product, but the return was refused by
 the employee, and the customer was transferred to the administration, and the employee of the administration took the product from the customer and told him that he would be contacted to deal with the matter, but the customer He still writes to us, claiming
 that he has not communicated yet.</span></div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.5pt;font-family:-Apple-System">Kindly check and do the needful.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Thank You,<br>
<span style="color:black;background:white">Centrepoint </span>Support Team</span></div>
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<span style="font-size:10.5pt;font-family:-Apple-System">On Tue, 28 Feb at 6:28 PM
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">I dnt want this I return this I buy new one from center point</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:21 PM, 28th Feb</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">I just want to return</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:21 PM, 28th Feb</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Hi . Thank you for contacting us at Centrepoint. My name is Hilah. I will be happy to help you today</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:22 PM, 28th Feb</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">we have raised the complaint to the concerned team regarding the item on the order 6807522967</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:23 PM, 28th Feb</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">We request you to please allow us some time so we can work on this and do the needful.</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">we will keep you posted on<br>
[email-masked]</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Do you have any other inquiries that we can help with?</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">It was a pleasure to assist you.Thank you for shopping with Centrepoint</span></div>
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