Subject: Note Added - [#5766967] السلام عليكم
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 28 Feb 2023 20:43:38 +0000

Hi ,    Ankkur Gupta added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5766967    Subject:  السلام عليكم   Requester: Reehamo-99    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi <a id="OWAAME4593F19CEF34851A4BDB628DAA9DB22" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@support cen</span></a>,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Please ask WH team to send someone from GDMS team to customers place to support the assembly of highchair.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi <a id="OWAAM5A4232577C0B40E4A1FA3A5E1D00D2E5" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Dilip</span></a>,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Failing to understand why store team have not supported the customer.
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Can we please give instructions to store to support/assist online customers whenever they visit stores. Seeing this kind of feedback from customer very often.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Regards,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Ankur </span></div>
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<div>From:<span lang="EN-US"> Centrepoint &lt;[email-masked]&gt;
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<b>Sent:</b> Tuesday, 28 February 2023 9:41 PM<br>
<b>To:</b> Ankkur Gupta &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5766967] - السلام عليكم</span>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.5pt;font-family:-Apple-System">Dear Ankkur,<br>
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Kindly check the below:<br>
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Order Date: 31/05/2022<br>
Order ID: 6146824776<br>
162795529 - - Graco Printed Snack N Stow Highchair<br>
Territory: KSA<br>
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The customer informed us that the item has damage as the food rack won't hold, and the safety belt comes out when pulled. As the item has a warranty, the customer visited the store but they didn't assist him.<br>
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Kindly check and let us know the solution.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Thank You,<br>
<span style="color:black;background:white">Centrepoint </span>Support Team</span></div>
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<span style="font-size:10.5pt;font-family:-Apple-System">On Tue, 28 Feb at 2:45 PM
<span class="separator">, Reehamo-99 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span lang="AR-SA" style="font-size:10.5pt">انا طلبت قبل 8 شهور كرسي طعام حق اطفال لاحظت في البدايه الطاوله ماتثبت ادنى حركه تطيح قلت ممكن ركبتها غلط لكن مع الايام وكبر طفلي الطاوله بس تطيح ولا تثبت ادنى حركه تطيح على الطفل والاكل كله ينكب</span><span dir="LTR"></span>
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<span lang="AR-SA" style="font-size:10.5pt">وكمان الحزام حق التثبيت من تحت غير ثاتب لمن كبر طفلي اول مايتحرك تطلع ويسير غير امان عليه ذي الفديوهات موضح فيها كل شي تم الطلب عن طريق رقم الجوال 0502623305</span>
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Attachments :
1. <a href='https://helpae.centrepointstores.com/helpdesk/attachments/2044013347452'>الفيديو.mov</a><br />2. <a href='https://helpae.centrepointstores.com/helpdesk/attachments/2044013347454'>الفيديو_1.mov</a>