Subject: Note Added - [#5736534] Complaint regarding price discrepancy.
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 28 Feb 2023 14:13:57 +0000

Hi ,    Nesreen Saeed added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5736534    Subject:  Complaint regarding price discrepancy.   Requester: SAMEER SHAIKH    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear All </div>
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<div class="MsoNormal">This Customer is not answering the Phone I tried calling him more than once. please close this ticket.</div>
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<div class="MsoNormal"><b>Regards</b></div>
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<div class="MsoNormal"><b><span style="font-size:12.0pt">Nasreen Saeed </span></b></div>
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<div>From: Nusaybah Alzuman &lt;[email-masked]&gt;
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<b>Sent:</b> Tuesday, February 21, 2023 3:17 PM<br>
<b>To:</b> Nesreen Saeed &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; support cen &lt;[email-masked]&gt;; Qazi Mohammed &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5736534] - Complaint regarding price discrepancy.</div>
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<div class="MsoNormal"><a id="OWAAMAB5F216696BA4DF9B394EC86072E6743" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Nesreen Saeed</span></a></div>
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<div class="MsoNormal">PFB</div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, February 21, 2023 9:34 AM<br>
<b>To:</b> Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint Othaimmallhail &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5736534] - Complaint regarding price discrepancy.</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">With reference to Invoice number: 21214101569920230214</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">The Customer contacted us informing us of the following: "  I visited the Centrepoint store located in the Othaim Mall, Hail, KSA, on February 14, 2023 (invoice # 21214101569920230214;
 scan is attached). For hair clippers and jewelry items, on the shelf, the items were mentioned as being available at half price, and when I asked the female sales agent at the cash counter, she also confirmed that the items were on discount. But on reaching
 home, when the bill was checked, it came out that the aforementioned items were charged at full price without any discount. The following day, when we visited the store to return the items that were not on discount, we were told that these items could not
 be returned as per the refund and exchange policy of Centerpoint. We had to suffer and make full payment on the items that were at a discount due to no fault of ours. Moreover, we were not given the option of returning these items. Unfortunately, the cash
 register customer displays were not working, otherwise, we would have gotten an idea of the price as soon as the price tag was scanned by the sales agent."</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Customer Name: Sameer Shaikh.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Customer Phone Number: (00966) 530935057</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Thank You,<br>
<span style="color:black;background:white">Centrepoint </span>Support Team</span></div>
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<span style="font-size:10.5pt;font-family:-Apple-System">On Mon, 20 Feb at 10:13 PM
<span class="separator">, SAMEER SHAIKH &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style="font-size:10.5pt;font-family:-Apple-System;color:#252525">Hello Dear Team Member, Support Team, Centrepoint,</span><span style="color:#252525"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#252525">I am a regular and satisfied customer of Centerpoint. I visited the Centrepoint store located in the Othaim Mall, Hail, KSA, on February 14, 2023 (invoice #
<b>21214101569920230214</b>; scan is attached). For hair clippers and jewelry items, on the shelf, the items were mentioned as being available at half price, and when I asked the female sales agent at the cash counter, she also confirmed that the items were
 on discount. But on reaching home, when the bill was checked, it came out that the aforementioned items were charged at full price without any discount. The following day, when we visited the store to return the items that were not on discount, we were told
 that these items could not be returned as per the refund and exchange policy of Centerpoint. We had to suffer and make full payment on the items that were at a discount due to no fault of ours. Moreover, we were not given the option of returning these items.
 Unfortunately, the cash register customer displays were not working, otherwise, we would have gotten an idea of the price as soon as the price tag was scanned by the sales agent. My suggestion is to install price checkers in Centerpoint stores, which will
 help customers know the prices before going to the cash registers. Installation of the price checkers will also take out the hassle for the sales agent of telling the final price of the items to the customers. I hope that my suggestion will be accorded serious
 consideration, thereby preventing valuable customers of the Centrepoint stores from experiencing the inconvenience of getting wrongly charged.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#252525">Thank you!</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#252525">Sameer Shaikh.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#252525">Cell ph #: (00966) 530935057</span></div>
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</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">5736534:1125156</span><span style="font-size:10.5pt;font-family:-Apple-System">
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