Subject: New comment - [#5745959]عيب مصنعي بعربة الاطفال مرفقة بطلب رقم 6199264355
From: Centrepoint <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Date: Mon, 27 Feb 2023 09:49:14 +0000 (UTC)

There is a new comment in the ticket submitted by Hilah Alolayan to HelpCPAE   Comment added by : Ankkur Gupta  Comment Content:  <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi <a id="OWAAM19EDC5C3CCC240B2877ADEF5E9237D50" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Faraz Lohani</span></a>,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Please request customer to visit nearest Babyshop or Centrepoint store &amp; get this checked.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Regards,<br>
Ankur</span></div>
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<div>From:<span lang="EN-US"> Faraz Lohani &lt;[email-masked]&gt;
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<b>Sent:</b> Thursday, 23 February 2023 5:21 PM<br>
<b>To:</b> support cen &lt;[email-masked]&gt;; Ankkur Gupta &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - عيب مصنعي بعربة الاطفال مرفقة بطلب رقم 6199264355</span>
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<div class="MsoNormal"><span lang="EN-US">Hi <a id="OWAAM5121DDDB95A84F82BE14113E240C30DA" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ankkur Gupta</span></a>,</span></div>
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<div class="MsoNormal"><span lang="EN-US">Can you please assist with the below as the customer claims that the item is damaged.</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, February 23, 2023 3:30 PM<br>
<b>To:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Ticket Assigned - عيب مصنعي بعربة الاطفال مرفقة بطلب رقم 6199264355</span>
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<b><i><span lang="EN-US" style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Hi Faraz Lohani,<br>
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A new ticket has been assigned to you. Please follow the link below to view the ticket.<br>
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عيب مصنعي بعربة الاطفال مرفقة بطلب رقم 6199264355</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Dear Team,<br>
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With reference to Order number  - 6199264355<br>
AWB number - 619926435522999991<br>
Item ID: 164472482- - Juniors Maxim Travel System<br>
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The Customer is complaining that he has a problem with the front tires of the item that does not automatically turn right or left and hangs a lot.<br>
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Please find the below-attached files of the damaged product.<br>
We didn't received response from third party. </span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system"><br>
Kindly check and do the needful.<br>
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Regards,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Zaid Ahmad </span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Ticket attachments : 1.
<a href="https://helpae.centrepointstores.com/helpdesk/attachments/2044012847810" rel="noreferrer">
IMG_184618585.MOV</a> <br>
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5745959" rel="noreferrer">https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5745959</a>
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