Subject: Note Added - [#5728357] Re:
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 23 Feb 2023 08:14:55 +0000

Hi ,    EcomRDC babyshop5 added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5728357    Subject:  Re:    Requester: Mohammed Al Harthi    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear Team,</div>
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<div class="MsoNormal">The below order damage parts replacement &amp; assembly done on yesterday.</div>
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<div class="MsoNormal">Thanks,</div>
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<div class="MsoNormal">Akram</div>
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<div>From: Faraz Lohani &lt;[email-masked]&gt; <br>
<b>Sent:</b> Wednesday, February 22, 2023 4:47 PM<br>
<b>To:</b> support cen &lt;[email-masked]&gt;; EcomRDC babyshop5 &lt;[email-masked]&gt;; [email-masked]<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5728357] - Re:</div>
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<div class="MsoNormal">HI <a id="OWAAM5E0A8D99647F45ABB1B4490D3DB10F85" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@EcomRDC babyshop5</span></a>,</div>
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<div class="MsoNormal">Can you please assist to close the below.</div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, February 19, 2023 11:46 AM<br>
<b>To:</b> EcomRDC babyshop5 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5728357] - Re:</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Problem Statement:  WWD DAMAGED ITEM<br>
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Order ID: 6177538522<br>
Tracking ID:  19696816177538522<br>
Item ID: 159368077<br>
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Assistance Required: Damaged Item Received</span></div>
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Issue Description: The customer emailed us informing us that he received the item on 6/11/2022 but the item which they received is damaged, customer also provided us the video of the damaged item (attached).</span></div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.5pt;font-family:-apple-system">Note: The customer did not open the item till 18/2/2023.<br>
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Kindly check and assist.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thank You,<br>
<span style="color:black;background:white">Centrepoint </span>Support Team</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">تشغيل السبت, 18 فبراير في 10:07 م
<span class="separator">, Mohammed Al Harthi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; كتب:
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<span lang="AR-SA" style="font-size:10.5pt">السادة سنتر بوينت المحترمين </span><span dir="LTR"></span>
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<span lang="AR-SA" style="font-size:10.5pt">تحية طيبه </span><span dir="LTR" style="font-size:10.5pt"></span>
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<span lang="AR-SA" style="font-size:10.5pt">بخصوص السرير الموضح فالفاتورة ادناه، أفيدكم بأنه من تاريخ الشراء حتى اليوم لم يتم تركيبه لدي لعدم جاهزية المكان ولوجود سرير بديل للطفل.</span>
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<span lang="AR-SA" style="font-size:10.5pt">اليوم عندما قررت ان اقوم بتركيبه وفتحت الكرتون تبين لي انه يوجد فالسرير كسر بحسب الفيديو المرفق. </span>
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<span lang="AR-SA" style="font-size:10.5pt">وبناء عليه آمل منكم تبديل السرير او القطعة المكسورة ليتم تركيبه.</span>
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<span lang="AR-SA" style="font-size:10.5pt">تقبلوا تحياتي… </span>
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<span style="font-size:10.5pt;font-family:-apple-system">Sent from my iPhone</span><span lang="AR-SA" dir="RTL"></span>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.5pt;font-family:-apple-system">On 18 Feb 2023, at 21:00, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:</span></div>
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<span dir="LTR" style="font-size:9.0pt;color:#1E1E1E">فاتورة طلب رقم 6177538522 </span>
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<span dir="LTR" style="font-size:9.0pt;color:#202020">حمّل تطبيقاتنا الآن</span>
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<span class="navmenu"><a href="https://www.splashfashions.com/sa/ar?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3D" target="_blank" rel="noreferrer"><span style="color:white;text-decoration:none">سبلاش</span></a></span>
<span class="navmenu"><a href="https://www.shoemartstores.com/sa/ar?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3D" target="_blank" rel="noreferrer"><span style="color:white;text-decoration:none">شو مارت</span></a></span>
<span class="navmenu"><a href="https://www.centrepointstores.com/sa/ar/offers?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3D" target="_blank" rel="noreferrer"><span style="color:white;text-decoration:none">العروض</span></a></span>
<span class="navmenu"><a href="https://www.centrepointstores.com/sa/ar/search?q=badge.title.en%3AClearance&amp;clr=true&amp;utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3D" target="_blank" rel="noreferrer"><span style="color:white;text-decoration:none">تصفيات</span></a></span>
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<span lang="AR-SA">مرحبًا </span><span dir="LTR">Mohammed Alharthi</span><span dir="RTL"></span><span dir="RTL"></span><span lang="AR-SA"><span dir="RTL"></span><span dir="RTL"></span>،<br>
<br>
شكرًا لتسوقّك معنا، نأمل أن تكون قدأعجبتك مشترياتك <br>
فاتورة طلبك مُرفقة بهذا البريد الإلكتروني. <br>
إذا كنت بحاجة لأي مساعدة أخرى، رجاءً لاتتردّد في التواصل معنا. </span><span dir="LTR"></span>
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<span class="aligntext"><b><span dir="LTR" style="font-size:11.5pt;color:#242428">هل تريد المساعدة؟ تواصل معنا</span></b></span><b><span dir="LTR" style="font-size:11.5pt;color:#242428"></span></b>
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<strong><span lang="AR-SA" style='font-size:8.5pt;font-family:"Calibri",sans-serif'>أرسل لنا بريد إلكتروني الآن</span></strong><span lang="AR-SA" style="font-size:8.5pt"> وسنقوم بالرّد عليك في أقرب وقت.</span><span dir="LTR" style="font-size:8.5pt"></span>
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<strong><span dir="LTR" style='font-size:8.5pt;font-family:"Calibri",sans-serif'>.تواصل معنا على
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<strong><span dir="LTR" style='font-size:8.5pt;font-family:"Calibri",sans-serif'>centrepointme@</span></strong><span dir="LTR" style="font-size:8.5pt"> غرّد لنا بصفحتنا على تغريد</span>
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<strong><span dir="LTR" style='font-size:8.5pt;font-family:"Calibri",sans-serif'>800-1111027 اتصل بنا على</span></strong><span dir="LTR" style="font-size:8.5pt">
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7 أيام في الأسبوع ، من 07:00 صباحًا إلى 12:00 صباحً</span>
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<span dir="RTL"></span><span dir="RTL"></span><span lang="AR-SA" style="font-size:10.5pt"><span dir="RTL"></span><span dir="RTL"></span>&lt;88887002065620221106_6177538522_1676743221760&gt;</span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system"></span>
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