Subject: Ticket Assigned - amount withdrow twice
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Mon, 20 Feb 2023 09:44:27 +0000

Hi Hilah Alolayan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  amount withdrow twice User                    Please check again against order number..... #6805010606  Amount has been deduct two time.  You are requested kindly refund SAR 93.           01:28 PM, 20th Feb                   Hilah                   Hi . Thank you for contacting us at Centrepoint. My name is Hilah. I will be happy to help you today           01:28 PM, 20th Feb                   Hilah                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:28 PM, 20th Feb                     User                    Ok           01:28 PM, 20th Feb                   Hilah                   Thank you for allowing me the time to check. I appreciate your patience.           01:30 PM, 20th Feb                   Hilah                   We kindly ask you to share the text message that shows that the amount has been deduct
 ed twice           01:31 PM, 20th Feb                     User                    Ok i will send .just wait           01:31 PM, 20th Feb                   Hilah                   a screenshot of the SMS will be enough           01:31 PM, 20th Feb                     User                             01:34 PM, 20th Feb                     User                             01:34 PM, 20th Feb                     User                    * File attached - DOC-20230218-WA0032..pdf *             01:35 PM, 20th Feb                   Hilah                   These details show that the amount was withdrawn only once for the order           01:36 PM, 20th Feb                     User                             01:37 PM, 20th Feb                     User                    Two times deduct from different account           01:37 PM, 20th Feb                     User                    One time deducted from SNB and second time deducted from SABB           01:38 PM, 20th Feb                     Us
 er                    Please check and refund amount           01:39 PM, 20th Feb                   Hilah                   could you share the transaction on SNB           01:39 PM, 20th Feb                     User                             01:40 PM, 20th Feb                     User                    This is snb transaction           01:40 PM, 20th Feb                   Hilah                   ok, thank you           01:41 PM, 20th Feb                   Hilah                   Please accept our apologies for the inconvenience caused           01:41 PM, 20th Feb                   Hilah                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           01:41 PM, 20th Feb                   Hilah                   We request you to please allow us some time so we can work on this and do the needful.           01:41 PM, 20th Feb                   Hilah                   we will keep you posted v
 ia your Email           01:41 PM, 20th Feb                     User                    Ok thank you           01:42 PM, 20th Feb                   Hilah                   you're most welcome           01:43 PM, 20th Feb                   Hilah                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           01:43 PM, 20th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5734090