Subject: New Reply Received - Re: You haven't collected order number 6802606838
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 18 Feb 2023 09:36:37 +0000

Hi Hilah Alolayan,  The customer has responded to the ticket.  Re: You haven't collected order number 6802606838  Ticket comment <div dir="auto">Yes, please cancel. </div>
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<div>On Sat, Feb 18, 2023, 3:19 AM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5704591</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<span>-</span>——</div>
<div dir="ltr">Amira Alanaz : </div>
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">Dear customer ,<br><br>Thank you for contacting us.<br><br>We are sorry to hear that you wish to cancel your order.<br><br>We can see that the order was created on 06/02/2023 and the order number is 6802606838<br><br><strong><u>According to the status, the order is currently in store ready for collection and will be available for collection within 14 days from the confirmation message or email received.<br></u></strong><br><strong><u>The order will be automatically canceled if not received within 14 days, and a refund will be made within 7-14 days.<br></u></strong><br><strong><u>In the event that you do not want to wait for 14 days, we would like to inform you that you can go to the store to receive the order and return at the same time.<br></u></strong> <br>If you need any additional assistance, feel free to reach out to us.<br><br>your friends<br>Support Team</div></div></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5704591