Subject: Note Added - [#5658695] Wrong Item Delivery Complaint
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 17 Feb 2023 08:25:00 +0000

Hi ,    Danish Parkar added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5658695    Subject:  Wrong Item Delivery Complaint   Requester: Meghalayini    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hello All,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">As mentioned earlier, there is no issue in the content side and is correct but unfortunately the wrong item was recd by the customer.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hence pls proceed with the SOP process on wrong items recd by the customer and close this.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Thanks,</span></div>
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<div class="MsoNormal"><b><span lang="EN-US" style="font-size:12.0pt;mso-fareast-language:EN-US">Danish Parkar                  
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<b><span lang="EN-US" style="font-size:10.0pt;color:#404040;mso-fareast-language:EN-US">Buying Coordinator - Ecommerce</span></b><b><span lang="EN-US" style="font-size:12.0pt;mso-fareast-language:EN-US"></span></b>
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<b><span lang="EN-US" style="font-size:8.0pt;color:#C45911;mso-fareast-language:EN-US">Phone</span></b><span lang="EN-US" style="font-size:8.0pt;mso-fareast-language:EN-US">: +971 4 517 6773<b><span style="color:#C45911"></span></b></span>
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</span><span lang="EN-US" style="mso-fareast-language:EN-US"><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:8.0pt;color:#0563C1">[email-masked]</span></a></span><span lang="EN-US" style="font-size:8.0pt;mso-fareast-language:EN-US"></span>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:8.0pt;mso-fareast-language:EN-US">17<sup>th</sup> Floor, Landmark Tower</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:8.0pt;mso-fareast-language:EN-US">Dubai Marina, P.O. Box - 34425</span></div>
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<span lang="EN-US" style="mso-fareast-language:EN-US"><a href="http://www.centrepointstores.com" rel="noreferrer"><span style="font-size:9.0pt;color:#C45911">www.centrepointstores.com</span></a></span><span lang="EN-US" style="font-size:9.0pt;color:#C45911;mso-fareast-language:EN-US"></span>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From:<span lang="EN-US"> Centrepoint &lt;[email-masked]&gt;
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<b>Sent:</b> Thursday, 16 February 2023 11:50 AM<br>
<b>To:</b> Danish Parkar &lt;[email-masked]&gt;; Akshay Berry &lt;[email-masked]&gt;; Jessie Caparas &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Shaffy Bansal &lt;[email-masked]&gt;; Mohamed Rifnaz &lt;[email-masked]&gt;; Wajeeha Arshi &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5658695] - Wrong Item Delivery Complaint</span>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Kindly update us on this!</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Safa.</span></div>
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<span style="font-size:10.5pt;font-family:-Apple-System">On Mon, 13 Feb at 8:58 AM
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;mso-fareast-language:EN-US">Hello Akshay, Jessie</span></div>
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<span style="font-size:10.5pt;font-family:-Apple-System;mso-fareast-language:EN-US">Good Morning.</span><span style="font-size:10.5pt;font-family:-Apple-System"></span>
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<span style="font-size:10.5pt;font-family:-Apple-System;mso-fareast-language:EN-US">Upon reviewing , we verify that the product sku
</span><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">164916727 and image</span><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System;mso-fareast-language:EN-US">
</span><span style="font-size:10.5pt;font-family:-Apple-System;mso-fareast-language:EN-US">listed on site is correct. It’s a Men’s product as per records (and not for female as mentioned on the recd product).
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<span style="font-size:10.5pt;font-family:-Apple-System;mso-fareast-language:EN-US">Can you pls cascade this to the WH and verify the sku #/barcode that is mentioned on the product so as to correctly verify this.</span><span style="font-size:10.5pt;font-family:-Apple-System"></span>
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<b><span style="font-size:10.5pt;font-family:-Apple-System;mso-fareast-language:EN-US">Desc:
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<b><span style="font-size:10.5pt;font-family:-Apple-System;mso-fareast-language:EN-US">Barcode:
</span></b><span class="ui-provider"><b><span style="font-size:10.5pt;font-family:-Apple-System">6292680790621</span></b></span><span style="font-size:10.5pt;font-family:-Apple-System"></span>
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<span class="ui-provider"><b><span style="font-size:10.5pt;font-family:-Apple-System">Sku: 164916727</span></b></span><span style="font-size:10.5pt;font-family:-Apple-System"></span>
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<span class="ui-provider"><span style="font-size:10.5pt;font-family:-Apple-System">Thanks,</span></span><span style="font-size:10.5pt;font-family:-Apple-System">
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<b><span lang="EN-US" style="font-size:10.0pt;color:#404040;mso-fareast-language:EN-US">Buying Coordinator - Ecommerce</span></b><span lang="EN-US">
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<b><span lang="EN-US" style="font-size:8.0pt;color:#C45911;mso-fareast-language:EN-US">Phone</span></b><span lang="EN-US" style="font-size:8.0pt;mso-fareast-language:EN-US">: +971 4 517 6773</span><span lang="EN-US">
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<b><span lang="EN-US" style="font-size:8.0pt;color:#C45911;mso-fareast-language:EN-US">Mobile</span></b><span lang="EN-US" style="font-size:8.0pt;mso-fareast-language:EN-US">: +971 50 2410356</span><span lang="EN-US">
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<b><span lang="EN-US" style="font-size:8.0pt;color:#C45911;mso-fareast-language:EN-US">Email</span></b><span lang="EN-US" style="font-size:8.0pt;mso-fareast-language:EN-US">:
</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US" style="font-size:8.0pt;mso-fareast-language:EN-US">[email-masked]</span></a>
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<td width="229" colspan="3" style="width:171.8pt;padding:0cm 5.4pt 0cm 5.4pt;height:8.7pt">
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<div class="MsoNormal"><span lang="EN-US" style="font-size:8.0pt;mso-fareast-language:EN-US">17<sup>th</sup> Floor, Landmark Tower</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:8.0pt;mso-fareast-language:EN-US">Dubai Marina, P.O. Box - 34425</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:8.0pt;mso-fareast-language:EN-US">Dubai, UAE</span></div>
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<a href="http://www.centrepointstores.com" rel="noreferrer"><span lang="EN-US" style="font-size:9.0pt;color:#C45911;mso-fareast-language:EN-US">www.centrepointstores.com</span></a>
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<div class="MsoNormal"><a href="https://instagram.com/lifestylegulf" rel="noreferrer"><span lang="EN-US" style="font-size:12.0pt;color:windowtext;border:solid windowtext 1.0pt;padding:0cm;mso-fareast-language:EN-US;text-decoration:none"><img width="26" height="26" style="width:.2708in;height:.2708in" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMjMyNDU2NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.nGIOdWlrZdiw9QVehxJ7OCN8hD-jUm-jBv4nj3fzxEQ" data-id="2044012324566" alt="Image removed by sender."></span></a></div>
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<div class="MsoNormal"><a href="https://www.youtube.com/lifestylegulf" rel="noreferrer"><span lang="EN-US" style="font-size:12.0pt;color:windowtext;border:solid windowtext 1.0pt;padding:0cm;mso-fareast-language:EN-US;text-decoration:none"><img width="34" height="24" style="width:.3541in;height:.25in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMjMyNDU2NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.nGIOdWlrZdiw9QVehxJ7OCN8hD-jUm-jBv4nj3fzxEQ" data-id="2044012324566" alt="Image removed by sender."></span></a></div>
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<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
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<span style="font-size:10.5pt;font-family:-Apple-System">From:</span><span style="font-size:10.5pt;font-family:-Apple-System">
<span lang="EN-US">Wajeeha Arshi &lt;[email-masked]&gt; <br>
<b>Sent:</b> Saturday, 11 February 2023 2:41 AM<br>
<b>To:</b> Akshay Berry &lt;[email-masked]&gt;; Jessie Caparas &lt;[email-masked]&gt;; support cen &lt;[email-masked]&gt;; Danish Parkar &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Shaffy Bansal &lt;[email-masked]&gt;; Mohamed Rifnaz &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5658695] - Wrong Item Delivery Complaint </span></span><span style="font-size:10.5pt;font-family:-Apple-System"></span>
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<a id="OWAAM180AC28FB53D43BFA4DB638C2A081C9E" href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US" style='font-size:10.5pt;font-family:"Calibri",sans-serif;text-decoration:none'>@Danish Parkar</span></a><span style="font-size:10.5pt;font-family:-Apple-System">
<span lang="EN-US">– please confirm if you are getting the content change.</span></span><span style="font-size:10.5pt;font-family:-Apple-System"></span>
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<span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">Thanks</span><span style="font-size:10.5pt;font-family:-Apple-System"></span>
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<span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">Wajeeha</span><span style="font-size:10.5pt;font-family:-Apple-System"></span>
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<b><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">From:</span></b><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System"> Akshay Berry &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">[email-masked]</span></a><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">&gt;
<br>
<b>Sent:</b> Friday, February 10, 2023 3:34 PM<br>
<b>To:</b> Jessie Caparas &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">[email-masked]</span></a><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">&gt;;
 support cen &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">[email-masked]</span></a><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">&gt;; Wajeeha
 Arshi &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">[email-masked]</span></a><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">[email-masked]</span></a><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">&gt;;
 Shaffy Bansal &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">[email-masked]</span></a><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">&gt;<br>
<b>Subject:</b> RE: [#5658695] - Wrong Item Delivery Complaint </span><span style="font-size:10.5pt;font-family:-Apple-System"></span>
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<div class="MsoNormal">
<span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">Hi
</span><a id="OWAAM09BB5C9BB7784FD894B469DA0FB738F7" href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US" style='font-size:10.5pt;font-family:"Calibri",sans-serif;text-decoration:none'>@Wajeeha</span></a><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">,</span><span style="font-size:10.5pt;font-family:-Apple-System"></span>
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<div class="MsoNormal">
<span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">Reminder to get this checked.</span><span style="font-size:10.5pt;font-family:-Apple-System"></span>
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<span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">Regards,</span><span style="font-size:10.5pt;font-family:-Apple-System"></span>
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<span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System;border:solid windowtext 1.0pt;padding:0cm"><img width="122" height="58" style="width:1.2708in;height:.6041in" id="Picture_x0020_58" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMjMyNDU2NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.nGIOdWlrZdiw9QVehxJ7OCN8hD-jUm-jBv4nj3fzxEQ" data-id="2044012324566" alt="Image removed by sender. Logo

Description automatically generated"></span><span style="font-size:10.5pt;font-family:-Apple-System"></span>
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b><span style="font-size:10.5pt;font-family:-Apple-System"></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">
</span><span style="font-size:10.5pt;font-family:-Apple-System"></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span><span style="font-size:10.5pt;font-family:-Apple-System"></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span><span style="font-size:10.5pt;font-family:-Apple-System"></span>
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<b><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">From:</span></b><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System"> Jessie Caparas &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">[email-masked]</span></a><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">&gt;
<br>
<b>Sent:</b> Tuesday, February 7, 2023 1:45 PM<br>
<b>To:</b> support cen &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">[email-masked]</span></a><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">&gt;;
 Wajeeha Arshi &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">[email-masked]</span></a><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">[email-masked]</span></a><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">&gt;<br>
<b>Subject:</b> RE: [#5658695] - Wrong Item Delivery Complaint<br>
<b>Importance:</b> High </span><span style="font-size:10.5pt;font-family:-Apple-System"></span>
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<span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">Hi
</span><a id="OWAAM4AC38C3821164F26B5167FDE0B51161D" href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US" style='font-size:10.5pt;font-family:"Calibri",sans-serif;text-decoration:none'>@Wajeeha Arshi</span></a><span style="font-size:10.5pt;font-family:-Apple-System"></span>
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<span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">Can you please check on this.</span><span style="font-size:10.5pt;font-family:-Apple-System"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System"> </span></div>
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<span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">Actual item received is different from what we have online.</span><span style="font-size:10.5pt;font-family:-Apple-System"></span>
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<span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System"> </span><span style="font-size:10.5pt;font-family:-Apple-System"></span>
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<span lang="EN-US" style="font-size:10.0pt;font-family:-Apple-System;border:solid windowtext 1.0pt;padding:0cm"><img width="89" height="38" style="width:.927in;height:.3958in" id="Picture_x0020_55" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMjMyNDU2NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.nGIOdWlrZdiw9QVehxJ7OCN8hD-jUm-jBv4nj3fzxEQ" data-id="2044012324566" alt="Image removed by sender. A picture containing text, clipart

Description automatically generated"></span><span style="font-size:10.5pt;font-family:-Apple-System"></span>
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<span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System"> </span><span style="font-size:10.5pt;font-family:-Apple-System"></span>
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<b><span lang="EN-US" style="font-size:9.0pt;font-family:-Apple-System">Jessie Caparas</span></b><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">
</span><span style="font-size:10.5pt;font-family:-Apple-System"></span>
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<span lang="EN-US" style="font-size:9.0pt;font-family:-Apple-System">Team Leader</span><span style="font-size:10.5pt;font-family:-Apple-System"></span>
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<div class="MsoNormal">
<span lang="EN-US" style="font-size:9.0pt;font-family:-Apple-System">+971 4 5172087</span><span style="font-size:10.5pt;font-family:-Apple-System"></span>
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<div class="MsoNormal">
<span lang="EN-US" style="font-size:9.0pt;font-family:-Apple-System">Landmark Group HQ, Marina, Dubai, UAE.</span><span style="font-size:10.5pt;font-family:-Apple-System"></span>
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<a href="http://www.landmark.digital/" rel="noreferrer"><span lang="EN-US" style="font-size:9.0pt;font-family:-Apple-System">www.landmark.digital</span></a><span style="font-size:10.5pt;font-family:-Apple-System"></span>
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<b><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">From:</span></b><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System"> Centrepoint &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">[email-masked]</span></a><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">&gt;
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<b>Sent:</b> Thursday, February 2, 2023 6:23 PM<br>
<b>To:</b> Wajeeha Arshi &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">[email-masked]</span></a><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">[email-masked]</span></a><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">&gt;<br>
<b>Subject:</b> Fwd: [#5658695] - Wrong Item Delivery Complaint </span><span style="font-size:10.5pt;font-family:-Apple-System"></span>
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<b><i><span lang="EN-US" style="font-size:13.5pt;font-family:-Apple-System;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">Hi Team,</span><span style="font-size:10.5pt;font-family:-Apple-System"></span>
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<span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">Problem Statement:  customer is reporting that he has received wrong item twice in these both order number and it is the same item wrong size (twice).<br>
Order ID:  6800430819 and 6801077333<br>
Item id :164916727 and164916727<br>
AWB: RP0202230006777</span><span style="font-size:10.5pt;font-family:-Apple-System"></span>
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<span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System"><br>
Please look into this and advise us further if we can offer something to customer.<br>
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Thank you for your help<br>
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Regards,<br>
Zaid Ahmad  </span><span style="font-size:10.5pt;font-family:-Apple-System"></span>
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