Subject: New Reply Received - Product information
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 13 Feb 2023 07:32:16 +0000

Hi Hilah Alolayan,  The customer has responded to the ticket.  Product information  Ticket comment <div dir="auto">Thank you for your response.<div dir="auto">Well the details is enough understandable but I want to know if I can exchange the product from Max stores. Is it possible?</div>
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<div>On Mon, Feb 13, 2023, 9:09 AM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Anik Miah,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>We sincerely apologize for any inconvenience caused, </div>
<div dir="ltr"> <br>However, <strong><u>we do not have an exchange option available online at this time</u></strong>. You can return online purchases within 14 days after the delivery of the products through the below three channels:<br><br>1- You can contact our customer support team at 800-1111027 to make a return and to be notified of the refund amount based on our return policy.<br>2- You can also make the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.<br>3- You can now drop off your return to any "Max" store across the KSA.<br> <br>Note: If you wish, you can provide us with the name of the products you wish to return as described in the order and we will issue a return request to you.<br><br>Feel free to get in touch with us for further assistance.<br><br>
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<div dir="ltr"><div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box">Thank You,<br style="box-sizing:border-box"><span style='color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,"Noto Sans",sans-serif,"Apple Color Emoji","Segoe UI Emoji","Segoe UI Symbol","Noto Color Emoji";font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline!important;box-sizing:border-box'>Max </span>Support Team</div></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5680629