Subject: Note Added - [#5614718] Enquiry
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 12 Feb 2023 08:21:11 +0000

Hi ,    Ankkur Gupta added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5614718    Subject:  Enquiry   Requester: Sara Saadia    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">++<a id="OWAAMF168B0BC8A10476A856F09151695A522" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Salik Khan</span></a>
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<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Dilip Singh</span></a>,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Can you please see why store is not supporting on return &amp; change with correct item.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Customer visited store but store refused to help or support.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Mail attached for ref.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Regards,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Ankur</span></div>
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<div>From:<span lang="EN-US"> Babyshop &lt;[email-masked]&gt;
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<b>Sent:</b> Sunday, 12 February 2023 9:23 AM<br>
<b>To:</b> Ankkur Gupta &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5614718] - Enquiry</span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Dear Ankkur,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regarding Order ID:6195514831<br>
Tracking ID:619551483123999991<br>
Item ID:164776929_old</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Territory: KSA</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">The customer managed to find the right item in (Jeddah Park Mall - Jeddah - KSA). but the store staff refused to make an exchange for her.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Kindly look into it and do the needful.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thank You,<br>
<span style="color:black;background:white">Babyshop </span>Support Team</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Tue, 7 Feb at 4:14 PM
<span class="separator">, Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;mso-fareast-language:EN-US">Hi
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<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Babyshop</span></a>,</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system;mso-fareast-language:EN-US">If customer is not willing to return the item, then please request him to visit nearest Babyshop or Centrepoint store &amp; get it changed with actual product.</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;mso-fareast-language:EN-US">Online it’s the issue of item listing because of which item can’t be replaced.
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<span style="font-size:10.5pt;font-family:-apple-system;mso-fareast-language:EN-US">If customer is ok with return &amp; refund then please go ahead &amp; do that.</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;mso-fareast-language:EN-US">Regards,<br>
Ankur</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system">From:</span><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system"> Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, 1 February 2023 6:17 PM<br>
<b>To:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5614718] - Enquiry</span><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">
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<b><i><span style="font-size:13.5pt;font-family:-apple-system;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Problem Statement:<strong><span style="font-family:-apple-system">Wrong Item Delivered
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order Date :<strong><span style="font-family:-apple-system">Jan 5, 2023</span></strong>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order ID:<strong><span style="font-family:-apple-system">6195514831</span></strong>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Tracking ID:<strong><span style="font-family:-apple-system">619551483123999991</span></strong>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Item ID:<strong><span style="font-family:-apple-system">164776929_old</span></strong>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Item Link<strong><span style="font-family:-apple-system">:</span></strong><a href="https://www.babyshopstores.com/ae/en/Baby-and-Moms/Activity-and-Gear/Strollers-and-Prams/Strollers/BABYSHOP-Giggles-Tour-Auto-Fold-Baby-Stroller-with-Canopy/p/164776929_old" rel="noreferrer"><strong><span style="font-family:-apple-system">https://www.babyshopstores.com/ae/en/Baby-and-Moms/Activity-and-Gear/Strollers-and-Prams/Strollers/BABYSHOP-Giggles-Tour-Auto-Fold-Baby-Stroller-with-Canopy/p/164776929_old</span></strong></a>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Issue Description: with reference to order details above the CST reported that he has recived wrong item and provide us with images attached blew, now that CST confirmed us that raised
 a complaint against us in the  Ministry of Foreign Affairs.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">also the CST denied to return the item due to pricing change.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Kindly check and advise us. </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Aseel Qiad </span></div>
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Attachments :
1. <a href='https://helpae.babyshopstores.com/helpdesk/attachments/2044011820795'>attachment.eml</a><br />2. <a href='https://helpae.babyshopstores.com/helpdesk/attachments/2044011820798'>xgD4_QLZHAOX38ZRi8jvMdws28IZXsNTMg.jpeg</a><br />3. <a href='https://helpae.babyshopstores.com/helpdesk/attachments/2044011820800'>FkhIrvdHgxutFvsNlV4Dn8GUJwTXFcCfFQ.jpeg</a>