Subject: Note Added - [#5655147] Update order status
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 02 Feb 2023 10:38:18 +0000

Hi ,    Abdul Rahman Al Qahthani added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5655147    Subject:  Update order status   Requester: Ahmed18101982ahmed    Note Content:   <div dir="ltr">
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<div>Dear All, </div>
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<div dir="ltr"><font color="#252525" style=""><span style="caret-color: rgb(37, 37, 37)">The order listed below has been delivered in the system. <span></span></span></font></div>
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<div>From: Abhilash Kuttalam &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, February 2, 2023 12:22<br>
<b>To:</b> Max Oasisabha &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Max &lt;[email-masked]&gt;; Abdul Rahman Al Qahthani &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5655147] - Update order status
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<a id="OWAAMC15FE17AC907442DA852C12E41570AEB" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Max Oasisabha</span></a> please check and reply to all.
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Abhi</div>
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<b>From:</b> Max &lt;[email-masked]&gt; <br>
<b>Sent:</b> Wednesday, February 1, 2023 10:34 PM<br>
<b>To:</b> [email-masked]; Abhilash Kuttalam &lt;[email-masked]&gt;; Max Oasisabha &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5655147] - Update order status</div>
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<b><i><span style="font-size: 13.5pt; color: indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<span style="font-size:10.5pt; font-family:-apple-system">Hi Team,<br>
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Problem Statement: Updating C&amp;C order status<br>
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Order ID: 6800749013<br>
Store code: Max60125<br>
Tracking ID: 680074901322999991<br>
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Assistance Required: Mark the order as delivered.<br>
The customer confirmed to us that she has received the order. kindly update the order status.</span>
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<span style="font-size:10.5pt; font-family:-apple-system">Thank You,<br>
<span style="color: black; background-color: white">Max </span>Support Team</span>
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<span style="font-size:10.5pt; font-family:-apple-system">On Wed, 1 Feb at 7:52 PM
<span class="separator">, Ahmed18101982ahmed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<b><span style="color: rgb(63, 63, 70)">Bot: </span></b><span style="color: rgb(63, 63, 70)">Hi, welcome to MaxFashion.<br>
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</span><span style='font-family: "Segoe UI Emoji", sans-serif; color: rgb(63, 63, 70)'>&#128075;</span><span lang="AR-SA" dir="RTL" style="color: rgb(63, 63, 70)">مرحبًا بك في ماكس فاشون</span><span style="color: rgb(63, 63, 70)"><br>
<b>Bot: </b><span lang="AR-SA" dir="RTL">مرحبًا ، ما الذي تحتاج إلى مساعدة بشأنه؟</span><br>
<b>Customer: </b></span><span style='font-family: "Segoe UI Emoji", sans-serif; color: rgb(63, 63, 70)'>&#128257;</span><span style="color: rgb(63, 63, 70)">
<span lang="AR-SA" dir="RTL">عملية المرتجعات</span><br>
<b>Bot: </b><span lang="AR-SA" dir="RTL">تريد إرجاع منتج؟ لا توجد مشكلة </span></span><span style='font-family: "Segoe UI Emoji", sans-serif; color: rgb(63, 63, 70)'>&#129303;</span><span style="color: rgb(63, 63, 70)">
<span lang="AR-SA" dir="RTL">يمكنك الإرجاع خلال 3 خطوات سهلة</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span>.<br>
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<span lang="AR-SA" dir="RTL">طلب الإرجاع أونلاين. فقط انتقل إلى سجل الطلبات تحت قائمة
</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span>"<span lang="AR-SA" dir="RTL">حسابي</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span>".<br>
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<span lang="AR-SA" dir="RTL">قم بزيارة أحد متاجرنا الأقرب إليك وسلّم المرتجعات هناك</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span>.<br>
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<span lang="AR-SA" dir="RTL">أو اتصل على 8001111629 وسيقوم فريقنا بترتيب استلام المنتج منك</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span>.<br>
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<span lang="AR-SA" dir="RTL">لمزيد من التفاصيل، اطلّع على إجراءات الإرجاع في مركز المساعدة</span><br>
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<b>Bot: </b><span lang="AR-SA" dir="RTL">قبل أن تذهب ، هل ترغب في تقييم خدمة العملاء لدينا</span><br>
<i>[Customer Feedback: <span lang="AR-SA" dir="RTL">غير راض للغاية</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span>]</i><br>
<b>Bot: </b><span lang="AR-SA" dir="RTL">هل ما زلت ترغب بالتحدث إلى أحد موظفي خدمة العملاء؟
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<b>Customer: </b><span lang="AR-SA" dir="RTL">نعم </span></span>
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<div class="MsoNormal" style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif">
<span style="font-size: 9pt; color: rgb(111, 112, 113)">Hilah</span>
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<div class="MsoNormal" style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif">
<span style="font-size: 10pt; color: rgb(63, 63, 70)"><img width="30" height="30" id="_x0000_i1035" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" style="width:.3125in; height:.3125in"></span><span style="font-size: 10pt; color: rgb(63, 63, 70)"></span>
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<div>
<div>
<div class="MsoNormal" style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif; background-color: white">
<span lang="AR-SA" dir="RTL" style="font-size: 10pt; color: rgb(63, 63, 70)">هل تم استلام الطلب 6800749013 من قبلك ؟</span><span style="font-size: 10pt; color: rgb(63, 63, 70)"></span>
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<div class="MsoNormal" style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif">
<span style="font-size: 8.5pt; color: rgb(153, 153, 153)">07:46 PM, 01st Feb</span>
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<span lang="AR-SA" dir="RTL" style="font-size: 9pt; color: rgb(111, 112, 113)">السلام عليكم ورحمة الله وبركاته</span><span style="font-size: 9pt; color: rgb(111, 112, 113)"></span>
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</div>
<div class="MsoNormal" style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif">
<span style="color: rgb(63, 63, 70)"><img id="_x0000_i1034" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png"></span><span style="color: rgb(63, 63, 70)"></span>
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<div>
<div class="MsoNormal" style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif; background-color: rgb(168, 221, 253)">
<span lang="AR-SA" dir="RTL" style="color: rgb(63, 63, 70)">اليوم</span><span style="color: rgb(63, 63, 70)"></span>
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<div style="margin-left:24.75pt">
<div class="MsoNormal" style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif">
<span style="font-size: 8.5pt; color: rgb(153, 153, 153)">07:47 PM, 01st Feb</span>
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<div style="margin-right:22.5pt; float:right">
<div class="MsoNormal" style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif">
<span style="font-size: 9pt; color: rgb(111, 112, 113)">Hilah</span>
</div>
</div>
<div class="MsoNormal" style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif">
<span style="font-size: 10pt; color: rgb(63, 63, 70)"><img width="30" height="30" id="_x0000_i1033" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" style="width:.3125in; height:.3125in"></span><span style="font-size: 10pt; color: rgb(63, 63, 70)"></span>
</div>
<div>
<div>
<div class="MsoNormal" style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif; background-color: white">
<span lang="AR-SA" dir="RTL" style="font-size: 10pt; color: rgb(63, 63, 70)">سبب أنك لاتستطيع الإرجاع هو أن حالة الطلب لم يتم تحديثها في النظام بعد</span><span style="font-size: 10pt; color: rgb(63, 63, 70)"></span>
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<div class="MsoNormal" style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif">
<span style="font-size: 8.5pt; color: rgb(153, 153, 153)">07:48 PM, 01st Feb</span>
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<div style="margin-right:22.5pt; float:right">
<div class="MsoNormal" style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif">
<span style="font-size: 9pt; color: rgb(111, 112, 113)">Hilah</span>
</div>
</div>
<div class="MsoNormal" style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif">
<span style="font-size: 10pt; color: rgb(63, 63, 70)"><img width="30" height="30" id="_x0000_i1032" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" style="width:.3125in; height:.3125in"></span><span style="font-size: 10pt; color: rgb(63, 63, 70)"></span>
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<div>
<div>
<div class="MsoNormal" style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif; background-color: white">
<span lang="AR-SA" dir="RTL" style="font-size: 10pt; color: rgb(63, 63, 70)">سأرفع طلب للفريق المعني ليتم تحديث طلبك بأسرع وقت ممكن لتتمكن من عمل الإرجاع</span><span style="font-size: 10pt; color: rgb(63, 63, 70)"></span>
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<div>
<div class="MsoNormal" style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif">
<span style="font-size: 8.5pt; color: rgb(153, 153, 153)">07:48 PM, 01st Feb</span>
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<div style="margin-right:22.5pt; float:right">
<div class="MsoNormal" style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif">
<span style="font-size: 9pt; color: rgb(111, 112, 113)">Hilah</span>
</div>
</div>
<div class="MsoNormal" style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif">
<span style="font-size: 10pt; color: rgb(63, 63, 70)"><img width="30" height="30" id="_x0000_i1031" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" style="width:.3125in; height:.3125in"></span><span style="font-size: 10pt; color: rgb(63, 63, 70)"></span>
</div>
<div>
<div>
<div class="MsoNormal" style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif; background-color: white">
<span lang="AR-SA" dir="RTL" style="font-size: 10pt; color: rgb(63, 63, 70)">سنوافيك بمستجدات ذلك على البريد الإلكتروني</span><span style="font-size: 10pt; color: rgb(63, 63, 70)"></span>
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<div class="MsoNormal" style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif">
<span style="font-size: 8.5pt; color: rgb(153, 153, 153)">07:49 PM, 01st Feb</span>
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<div class="MsoNormal" style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif">
<span style="font-size: 9pt; color: rgb(111, 112, 113)">Hilah</span>
</div>
</div>
<div class="MsoNormal" style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif">
<span style="font-size: 10pt; color: rgb(63, 63, 70)"><img width="30" height="30" id="_x0000_i1030" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" style="width:.3125in; height:.3125in"></span><span style="font-size: 10pt; color: rgb(63, 63, 70)"></span>
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<div>
<div>
<div class="MsoNormal" style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif; background-color: white">
<span style="font-size: 10pt; color: rgb(63, 63, 70)"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span>
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</div>
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<div>
<div class="MsoNormal" style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif">
<span style="font-size: 8.5pt; color: rgb(153, 153, 153)">07:49 PM, 01st Feb</span>
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<span lang="AR-SA" dir="RTL" style="font-size: 9pt; color: rgb(111, 112, 113)">السلام عليكم ورحمة الله وبركاته</span><span style="font-size: 9pt; color: rgb(111, 112, 113)"></span>
</div>
</div>
<div class="MsoNormal" style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif">
<span style="color: rgb(63, 63, 70)"><img id="_x0000_i1029" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png"></span><span style="color: rgb(63, 63, 70)"></span>
</div>
<div>
<div>
<div class="MsoNormal" style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif; background-color: rgb(168, 221, 253)">
<span lang="AR-SA" dir="RTL" style="color: rgb(63, 63, 70)">اوك</span><span style="color: rgb(63, 63, 70)"></span>
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<div style="margin-left:24.75pt">
<div class="MsoNormal" style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif">
<span style="font-size: 8.5pt; color: rgb(153, 153, 153)">07:49 PM, 01st Feb</span>
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<span lang="AR-SA" dir="RTL" style="font-size: 9pt; color: rgb(111, 112, 113)">السلام عليكم ورحمة الله وبركاته</span><span style="font-size: 9pt; color: rgb(111, 112, 113)"></span>
</div>
</div>
<div class="MsoNormal" style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif">
<span style="color: rgb(63, 63, 70)"><img id="_x0000_i1028" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png"></span><span style="color: rgb(63, 63, 70)"></span>
</div>
<div>
<div>
<div class="MsoNormal" style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif; background-color: rgb(168, 221, 253)">
<span lang="AR-SA" dir="RTL" style="color: rgb(63, 63, 70)">شكرا لك</span><span style="color: rgb(63, 63, 70)"></span>
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<div style="margin-left:24.75pt">
<div class="MsoNormal" style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif">
<span style="font-size: 8.5pt; color: rgb(153, 153, 153)">07:49 PM, 01st Feb</span>
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<div class="MsoNormal" style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif">
<span style="font-size: 9pt; color: rgb(111, 112, 113)">Hilah</span>
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</div>
<div class="MsoNormal" style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif">
<span style="font-size: 10pt; color: rgb(63, 63, 70)"><img width="30" height="30" id="_x0000_i1027" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" style="width:.3125in; height:.3125in"></span><span style="font-size: 10pt; color: rgb(63, 63, 70)"></span>
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<div>
<div class="MsoNormal" style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif; background-color: white">
<span lang="AR-SA" dir="RTL" style="font-size: 10pt; color: rgb(63, 63, 70)">لا شكر على وجب</span><span style="font-size: 10pt; color: rgb(63, 63, 70)"></span>
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<div class="MsoNormal" style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif">
<span style="font-size: 8.5pt; color: rgb(153, 153, 153)">07:49 PM, 01st Feb</span>
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<div style="margin-right:22.5pt; float:right">
<div class="MsoNormal" style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif">
<span style="font-size: 9pt; color: rgb(111, 112, 113)">Hilah</span>
</div>
</div>
<div class="MsoNormal" style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif">
<span style="font-size: 10pt; color: rgb(63, 63, 70)"><img width="30" height="30" id="_x0000_i1026" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" style="width:.3125in; height:.3125in"></span><span style="font-size: 10pt; color: rgb(63, 63, 70)"></span>
</div>
<div>
<div>
<div class="MsoNormal" style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif; background-color: white">
<span lang="AR-SA" dir="RTL" style="font-size: 10pt; color: rgb(63, 63, 70)">هل لديك أي استفسار آخر يمكنني مساعدتك به؟ </span><span style="font-size: 10pt; color: rgb(63, 63, 70)"></span>
</div>
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<div>
<div class="MsoNormal" style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif">
<span style="font-size: 8.5pt; color: rgb(153, 153, 153)">07:50 PM, 01st Feb</span>
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<div class="MsoNormal" style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif">
<span style="font-size: 9pt; color: rgb(111, 112, 113)">Hilah</span>
</div>
</div>
<div class="MsoNormal" style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif">
<span style="font-size: 10pt; color: rgb(63, 63, 70)"><img width="30" height="30" id="_x0000_i1025" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" style="width:.3125in; height:.3125in"></span><span style="font-size: 10pt; color: rgb(63, 63, 70)"></span>
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<div>
<div>
<div class="MsoNormal" style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif; background-color: white">
<span lang="AR-SA" dir="RTL" style="font-size: 10pt; color: rgb(63, 63, 70)">كان من دواعي سروري مساعدتك، شكراً لتسوقكم معنا </span><span style="font-size: 10pt; color: rgb(63, 63, 70)"></span>
</div>
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<div>
<div class="MsoNormal" style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif">
<span style="font-size: 8.5pt; color: rgb(153, 153, 153)">07:51 PM, 01st Feb</span>
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<span style='font-size: 10pt; font-family: "Helvetica Neue"; color: rgb(153, 153, 153)'>View conversation in
<a href="https://web.freshchat.com/a/510395015250362/inbox/open/0/conversation/705828434418082" rel="noreferrer">
<span style="color: rgb(153, 153, 153); text-decoration: none">Freshchat</span></a></span><span style='font-family: "Helvetica Neue"; color: rgb(51, 51, 51)'></span>
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</blockquote>
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<div class="MsoNormal" style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif">
<span style="font-size:10.5pt; font-family:-apple-system"><br>
</span><span style="font-size: 1pt; font-family: fdtktid; color: white">5655147:1125156</span><span style="font-size:10.5pt; font-family:-apple-system">
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