Subject: Note Added - [#5616363] POC
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 01 Feb 2023 11:16:13 +0000

Hi ,    Max Khurais added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5616363    Subject:  POC   Requester: ريهام خالد    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear Mr. Akshay</div>
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<div class="MsoNormal">Greetings!!</div>
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<div class="MsoNormal">I called and checked with customer and he already picked items from store.</div>
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<div class="MsoNormal"><b><span style="font-size:8.0pt;color:#2F5496">Hari Sharan Bhujel</span></b></div>
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<b><span style="font-size:8.0pt;color:#2F5496">ma</span></b><b><span style="font-size:8.0pt;color:red">x</span></b><span style="font-size:8.0pt;color:#767171"> Khurais – 60106</span><span style="font-size:8.0pt"></span>
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<span style="font-size:8.0pt;color:#767171">Mob : </span><b><span style="font-size:8.0pt;color:#2F5496">+966 546 869 438</span></b><span style="font-size:8.0pt"></span>
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<span lang="FR" style="font-size:8.0pt;color:#767171">Ext : 6337</span><span style="font-size:8.0pt"></span>
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<div>From: Akshay Berry &lt;[email-masked]&gt; <br>
<b>Sent:</b> Wednesday, February 1, 2023 1:24 PM<br>
<b>To:</b> Abhilash Kuttalam &lt;[email-masked]&gt;; Max Khurais &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Max &lt;[email-masked]&gt;; Lokesh Joshi &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5616363] - POC</div>
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<div class="MsoNormal">Hi <a id="OWAAMD5D1EC96EE164B4EA376BF16AF2ADFAE" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Abhilash</span></a>
<a id="OWAAM23594597318D425981904D0F7418491B" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Max Khurais</span></a>,</div>
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<div class="MsoNormal">Reminder on the below issue. Customer claiming order not collected.</div>
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<div class="MsoNormal">Order ID: 6198200458</div>
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<div class="MsoNormal">Store Code: Max60106</div>
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<div class="MsoNormal">Regards,</div>
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<img width="122" height="58" style="width:1.2708in;height:.6041in" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMDg1MDc2NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.xzd7dOhdTS97WEIDfFr9TWYWpogES5hqiNxcOsRI5yY" data-id="2044010850767" alt="Logo

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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b>From:</b> Akshay Berry <br>
<b>Sent:</b> Friday, January 27, 2023 4:22 PM<br>
<b>To:</b> Abhilash Kuttalam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Max Khurais &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Lokesh Joshi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5616363] - POC</div>
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<div class="MsoNormal">Hi <a id="OWAAM14E40BDEBC3F4B45A77C54D72AEDD9BE" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Abhilash</span></a>,</div>
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<div class="MsoNormal">No reply from store as yet.</div>
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<div class="MsoNormal">Regards,</div>
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<img width="122" height="58" style="width:1.2708in;height:.6041in" id="Picture_x0020_58" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMDg1MDc2NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.xzd7dOhdTS97WEIDfFr9TWYWpogES5hqiNxcOsRI5yY" data-id="2044010850767" alt="Logo

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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b>From:</b> Abhilash Kuttalam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, January 23, 2023 6:06 PM<br>
<b>To:</b> Max Khurais &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5616363] - POC</div>
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<a id="OWAAM5E56AE9A2BA34549B2238F2EBCB1BACD" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Max Khurais</span></a> please check and reply to all.
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Abhi</div>
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<b>From:</b> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, January 22, 2023 10:22 PM<br>
<b>To:</b> Max Khurais &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Abhilash Kuttalam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5616363] - POC</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">With reference to the order number:  6198200458</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Store Code: Max60106</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order is showing pickup completed. Customer is complaining that they have not collected this order.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please check if the order is available at the store, if it is, please contact customer and handover their order.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">If not available at the store, please let us know.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thank you for your help!</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards,</span></div>
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</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">5616363:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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