Subject: Note Added - [#5646417] Conversation with الو
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 01 Feb 2023 05:54:30 +0000

Hi ,    Nisha Balakrishna added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5646417    Subject:  Conversation with الو   Requester: Ssb808500    Note Content:   <div class="WordSection1">
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<span style="font-size:10.5pt;font-family:Helvetica;color:black">Dear Centrepoint Team,<br>
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The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change.<br>
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Code: 032-42BX-APG1-E1R1-XX|Start Date: 01.02.2023 00:00:00|End Date: 30.06.2023 23:59:59<br>
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Type: Serial Voucher|Concept: CENTREPOINT|Territory: KSA|Checkout Site: N/A<br>
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Value: 63 SAR|Minimum Threshold Value: 64 SAR|Maximum Discount:  N/A|Combinable with other vouchers: TRUE<br>
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Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1<br>
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Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A|First Time User Restriction: N/A</span><span style="font-size:10.5pt"></span>
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<b><img width="132" height="63" style="width:1.375in;height:.6562in" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMDgzMTI3MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.mcU4OpvRO_aueV2hHFnrQ6CYAsssAngOlMRLUpZq7Og" data-id="2044010831272" alt="Logo

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<div class="MsoNormal"><span style="color:black">Nisha Balakrishna</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="color:black">Senior Ecommerce Content Merchandiser</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="color:black">Landmark Group</span></div>
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<div>From: <span style="font-size:12.0pt;color:black">Centrepoint &lt;[email-masked]&gt;<br>
<b>Reply-To: </b>support cen &lt;[email-masked]&gt;<br>
<b>Date: </b>Tuesday, January 31, 2023 at 10:39 PM<br>
<b>To: </b>Nisha Balakrishna &lt;[email-masked]&gt;<br>
<b>Cc: </b>Taskin Shaikh &lt;[email-masked]&gt;, Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject: </b>Fwd: [#5646417] - Conversation with الو</span>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Please create a voucher for the given details:<br>
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Concept: CentrePoint<br>
Country: KSA<br>
Value: 63 SAR<br>
Th value: 64 SAR<br>
Validity: 6 months<br>
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Thank you for your help.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thank You,<br>
<span style="color:black;background:white">Centrepoint </span>Support Team</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Tue, 31 Jan at 5:20 PM
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<span style="font-size:9.0pt;color:#6F7071">الو</span><span style="font-size:9.0pt;color:#6F7071"></span>
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<b><span style="color:#3F3F46">Bot:
</span></b><span style="color:#3F3F46">Hi, welcome to Centrepoint.<br>
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</span><span style='font-family:"Apple Color Emoji";color:#3F3F46'>&#128075;</span><span style="color:#3F3F46">مرحبًا بك في سنتربوينت<br>
<b>Bot: </b>مرحبًا ، ما الذي تحتاج إلى مساعدة بشأنه؟<br>
<b>Customer: </b></span><span style='font-family:"Apple Color Emoji";color:#3F3F46'>&#128184;</span><span style="color:#3F3F46"> معلومات الاسترداد<br>
<b>Bot: </b>قمت بإرجاع بعض المنتجات؟ إليك كيف ستسترد أموالك </span><span style='font-family:"Apple Color Emoji";color:#3F3F46'>&#129303;</span><span style="color:#3F3F46"><br>
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بعد استلامنا للمرتجعات، سنقوم بإجراء فحص الجودة وبدء إرجاع المبلغ وفقًا لطريقة الدفع التي استخدمتها.<br>
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بطاقات الائتمان أو الخصم – سيتم إرجاع المبلغ إلى بطاقتك أو حسابك البنكي. قد يستغرق إتمام العملية 4-15 يوم عمل إضافيًا.<br>
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PayPal – سيتم إرجاع المبلغ إلى حسابك على PayPal. قد يستغرق إتمام العملية 4-15 يوم عمل إضافيًا.<br>
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نقدًا </span><span style='font-family:"Apple Color Emoji";color:#3F3F46'>&#128181;</span><span style="color:#3F3F46">– سيتم رد المبلغ إلى "رصيدي" في حسابك إذا كنت مستخدمًا مسجلاً، أو ستحصل على مذكرة إرجاع إذا كنت مستخدمًا زائرًا. ستستغرق العملية 4-7 أيام عمل.<br>
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إذا تم إلغاء أحد المنتجات بطلبك، ستعتمد طريقة الإرجاع على الطريقة التي دفعت بها </span>
<span style='font-family:"Apple Color Emoji";color:#3F3F46'>&#128176;</span><span style="color:#3F3F46"><br>
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بطاقات الائتمان أو الخصم – سيتم إرجاع المبلغ إلى بطاقتك أو حسابك البنكي. قد يستغرق إتمام العملية 4-15 يوم عمل إضافيًا.<br>
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PayPal – سيتم إرجاع المبلغ إلى حسابك على PayPal. قد يستغرق إتمام العملية 4-15 يوم عمل إضافيًا.<br>
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إذا استغرقت عملية الإرجاع مدة أطول قليلاً لا تقلق. </span><span style='font-family:"Apple Color Emoji";color:#3F3F46'>&#128522;</span><span style="color:#3F3F46"> نحن فقط نحتاج وقت أطول قليلاً لإكمال عملية الإرجاع خلال التخفيضات.<br>
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مدفوعة ببطاقة مدى؟ سيعتمد الجدول الزمني لاسترداد الأموال على وقت استلامنا المرتجعات في مستودعاتنا وإكمال فحص الجودة. إذا كان هذا بعد 14 يومًا من تقديم طلبك ، فلن يتمكن نظام مدى من تقديم استرداد تلقائي للبنك الذي تتعامل معه<br>
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لمزيد من التفاصيل، اطلّع على إجراءات الإرجاع وسياسة الإرجاع في مركز المساعدة<br>
<a href="https://helpsa.centrepointstores.com/ar/support/home" rel="noreferrer">https://helpsa.centrepointstores.com/ar/support/home#</a><br>
<b>Bot: </b>قبل أن تذهب ، هل ترغب في تقييم خدمة العملاء لدينا<br>
<i>[Customer Feedback: غير راض للغاية]</i><br>
<b>Bot: </b>هل ما زلت ترغب بالتحدث إلى أحد موظفي خدمة العملاء؟ </span><span style='font-family:"Apple Color Emoji";color:#3F3F46'>&#128590;</span><span style="color:#3F3F46"><br>
<b>Customer: </b>نعم </span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">سلام عليكم امس كلمتكم و قالوا بيتواصل معي احد ولحد الحين محد تواصل معي</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">مرحبا , شكراً لتواصلك مع سنتربوينت. معك هيلة، سأكون سعيدة لمساعدتك اليوم</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">سلام عليكم امس كلمتكم و قالوا بيتواصل معي احد ولحد الحين محد تواصل معي بخصوص مشكلتي</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">دقيقة من فضلك ليتم التحقق<br>
إبقى معنا</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">شكرا لك لسماحك لي بلحظات لأتفقد الأمر، مقدرة لك صبرك</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">تقبل كامل اعتذارنا على الازعاج الذي تسببنا به </span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">هل يمكن أن نعرض عليك قسيمة بالمبلغ (63) يمكنك استخدامها للتسوق من متجر سنتربوينت على الأونلاين فقط</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">05:15 PM, 31st Jan</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">الو</span></div>
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<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0cm"><img width="32" height="32" style="width:.3333in;height:.3333in" id="_x0000_i1043" src="cid:~WRD0000.jpg" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">تمام</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">05:15 PM, 31st Jan</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">الو</span></div>
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<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0cm"><img width="32" height="32" style="width:.3333in;height:.3333in" id="_x0000_i1042" src="cid:~WRD0000.jpg" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">شكرا</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">05:15 PM, 31st Jan</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">الو</span></div>
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<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0cm"><img width="32" height="32" style="width:.3333in;height:.3333in" id="_x0000_i1041" src="cid:~WRD0000.jpg" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">يساعدني كثير</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">05:15 PM, 31st Jan</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0cm"><img width="32" height="32" style="width:.3333in;height:.3333in" id="_x0000_i1040" src="cid:~WRD0000.jpg" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">لا شكر على واجب</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">05:16 PM, 31st Jan</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0cm"><img width="32" height="32" style="width:.3333in;height:.3333in" id="_x0000_i1039" src="cid:~WRD0000.jpg" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46"><br>
سأرفع الآن للفريق المعني ليتم إصدار القسيمة ، حالما يتم إنشائها سنرسلها لك على البريد الإلكتروني
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[email-masked]</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">05:16 PM, 31st Jan</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">الو</span></div>
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<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0cm"><img width="32" height="32" style="width:.3333in;height:.3333in" id="_x0000_i1038" src="cid:~WRD0000.jpg" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">لاااااا</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">05:17 PM, 31st Jan</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">الو</span></div>
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<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0cm"><img width="32" height="32" style="width:.3333in;height:.3333in" id="_x0000_i1037" src="cid:~WRD0000.jpg" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">هذا ايميلي غلط</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">05:17 PM, 31st Jan</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">[email-masked]</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">05:17 PM, 31st Jan</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">الو</span></div>
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<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0cm"><img width="32" height="32" style="width:.3333in;height:.3333in" id="_x0000_i1035" src="cid:~WRD0000.jpg" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">هذا صح</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">05:17 PM, 31st Jan</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0cm"><img width="32" height="32" style="width:.3333in;height:.3333in" id="_x0000_i1034" src="cid:~WRD0000.jpg" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">شكراً لك</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">05:17 PM, 31st Jan</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0cm"><img width="32" height="32" style="width:.3333in;height:.3333in" id="_x0000_i1033" src="cid:~WRD0000.jpg" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">سنرسل القسيمة على البريد الإلكتروني</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">[email-masked]</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">05:18 PM, 31st Jan</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">الو</span></div>
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<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0cm"><img width="32" height="32" style="width:.3333in;height:.3333in" id="_x0000_i1032" src="cid:~WRD0000.jpg" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">كم ياخذ وقت؟</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">05:18 PM, 31st Jan</span></div>
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0cm"><img width="32" height="32" style="width:.3333in;height:.3333in" id="_x0000_i1031" src="cid:~WRD0000.jpg" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">بإذن الله خلال هذا هذا الأسبوع يتم إصدارها</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">05:18 PM, 31st Jan</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">الو</span></div>
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<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0cm"><img width="32" height="32" style="width:.3333in;height:.3333in" id="_x0000_i1030" src="cid:~WRD0000.jpg" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">تمام جزاك الله خير</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">05:18 PM, 31st Jan</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0cm"><img width="32" height="32" style="width:.3333in;height:.3333in" id="_x0000_i1029" src="cid:~WRD0000.jpg" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">وإياك</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">05:19 PM, 31st Jan</span></div>
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0cm"><img width="32" height="32" style="width:.3333in;height:.3333in" id="_x0000_i1028" src="cid:~WRD0000.jpg" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">هل لديك أي استفسار آخر يمكنني مساعدتك به؟ </span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">05:19 PM, 31st Jan</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">الو</span></div>
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<div class="MsoNormal">
<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0cm"><img width="32" height="32" style="width:.3333in;height:.3333in" id="_x0000_i1027" src="cid:~WRD0000.jpg" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">لا شكرا</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">05:19 PM, 31st Jan</span></div>
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0cm"><img width="32" height="32" style="width:.3333in;height:.3333in" id="_x0000_i1026" src="cid:~WRD0000.jpg" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">على الرحب والسعة</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">05:20 PM, 31st Jan</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0cm"><img width="32" height="32" style="width:.3333in;height:.3333in" id="_x0000_i1025" src="cid:~WRD0000.jpg" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">كان من دواعي سروري مساعدتكم , شكراً لكم لتسوقكم مع سنتربوينت</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">نتمنى لكم يوماً سعيداً</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">05:20 PM, 31st Jan</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue";color:#999999'>View conversation in
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<span style="font-size:10.5pt;font-family:-apple-system;color:white"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">5646417:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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