Subject: Note Added - [#5561079] Refund Issue
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 30 Jan 2023 07:48:16 +0000

Hi ,    Sanket Sable added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5561079    Subject:  Refund Issue   Requester: السلام عليكم    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi Team,</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Sanket Sable</div>
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<div class="MsoNormal">Omni Channel Manager, Centrepoint </div>
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<div class="MsoNormal">Mob. +971-521455465</div>
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<div>From: Centrepoint &lt;[email-masked]&gt; <br>
<b>Sent:</b> Sunday, January 15, 2023 1:10 PM<br>
<b>To:</b> Sanket Sable &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5561079] - Refund Issue</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Sanket,</span></div>
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<strong><u><span style="font-size:10.5pt;font-family:-apple-system">Reminder</span></u></strong><b><u><span style="font-size:10.5pt;font-family:-apple-system"><br>
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Hope you are doing well.<br>
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With reference to the order number: 6189751468<br>
RVP: RP1213220008193<br>
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Order placed on Dec 10, 2022, delivered on Dec 11, 2022. Customer is reporting they returned 3 items in this order on Dec 14, 2022. As per the return tracking we can see that the items were collected on Dec 14, 2022 as per what customer mentioned and they have
 also shared a screenshot from the driver where he confirmed collecting 3 pieces.<br>
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As per update from warehouse they have confirmed to us that they have only received 1 item under this tracking. Attaching the driver's conversation as proof of what was collected for the same.<br>
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Customer is asking to refund them for all the 3 items which they have returned.  <br>
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This customer is shopping with us since Oct 2021 and have completed orders above SAR 2000 till now. The value of the refund in this order is SAR 209.70.<br>
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Kindly advise if we can go ahead and proceed with processing the refund here.<br>
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Appreciate your advise and assistance here to resolve this issue for the customer.<br>
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Thank you for your help.</span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thank You,<br>
<span style="color:black;background:white">Centrepoint </span>Support Team</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Tue, 10 Jan at 6:46 PM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Sanket,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hope you are doing well.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">With reference to the order number: 6189751468</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">RVP: RP1213220008193</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order placed on Dec 10, 2022, delivered on Dec 11, 2022. Customer is reporting they returned 3 items in this order on Dec 14, 2022. As per the return tracking we can see that the
 items were collected on Dec 14, 2022 as per what customer mentioned and they have also shared a screenshot from the driver where he confirmed collecting 3 pieces.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">As per update from warehouse they have confirmed to us that they have only received 1 item under this tracking. Attaching the driver's conversation as proof of what was collected
 for the same.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Customer is asking to refund them for all the 3 items which they have returned.  </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">This customer is shopping with us since Oct 2021 and have completed orders above SAR 2000 till now. The value of the refund in this order is SAR 209.70.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Kindly advise if we can go ahead and proceed with processing the refund here.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">​Appreciate your advise and assistance here to resolve this issue for the customer.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thank you for your help.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Apoorv</span></div>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5561079:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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