Subject: New Reply Received - Re: ما مدى سهولة عملية الإرجاع لدينا؟
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 29 Jan 2023 19:15:59 +0000

Hi Hilah Alolayan,  The customer has responded to the ticket.  Re: ما مدى سهولة عملية الإرجاع لدينا؟  Ticket comment <div dir="auto">ما تردو يا جماعه <div dir="auto">مرجع الطلبات من شهر ومفيش اي اجابه </div>
<div dir="auto">الموضوع صعب لهذه الدرجه</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, Jan 26, 2023, 8:57 PM emad daey &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<span style="font-size:12.8px">اول مره اعاني في عمليه الارجاع هل السبب هو تغير في نظام الارجاع ولا ضعف مستوى الموظف ولا اهمال الموظف عموما للمره الالف باطالب بارجاع المبالغ عن الطلبات الاتيه </span><div dir="auto" style="font-size:12.8px">1- 6185687393 </div>
<div dir="auto" style="font-size:12.8px">2- 6187443736 </div>
<div dir="auto" style="font-size:12.8px">3- 6187627197 </div>
<div dir="auto" style="font-size:12.8px">وطبعا هتسألني على بوليصه الارجاع وانا هقولك هذه الطلبات تم ارجاعها على نفس بوليصه الطلب رقم 6187746573 والذي تم استرداد المبالغ حقه علما بان الطلبات الاربعه تم تسليمها للمندوب في عبوه واحده مقفله ولا يوجد اي احتمال لضياع اي طلب من الطلبات</div>
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<div dir="ltr" class="gmail_attr">On Fri, Jan 13, 2023, 3:25 PM emad daey &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div dir="auto">الساده سنتربوينت المحترمين<div dir="auto">تحيه طيبه </div>
<div dir="auto">بالنسبه للطلب رقم 6182362699 قمت بارجاع مبلغ 26 ريال لقطعه انا لم اقوم بارجاعها وهي ترنديول تونيك نسائي متواضع مع مطبوع برباط امامي وياقه دائريه - اللون بنفسجي - المقاس 38 - السعر 26 ريال بدلا من القطعه ترنديول اخضر قمم - اللون اخضر - المقاس 38 - السعر 31 ريال </div>
<div dir="auto">المطلوب تصحيح الخطأ وارجاع مبلغ 5 ريال </div>
<div dir="auto">بالنسبه للطلبات </div>
<div dir="auto">1- 6185687393 </div>
<div dir="auto">2- 6187443736 </div>
<div dir="auto">3- 6187627197 </div>
<div dir="auto">هذه الطلبات الثلاثه السابقه التي لم استرد قيمتها كنت قد ارسلتها على نفس بوليصله الارجاع للطلب 6187746573 و الذي استرديت قيمته </div>
<div dir="auto">بالنسبه للطلب رقم 6187882285 أؤكد لكم بانني قمت بارجاع القطعتين مع باقي القطع المسترجعه في نفس الطلب و يمكنكم التاكد من ارجاع القطعتين عن طريق عد القطع المسترجعه وعددها 12 حزمه </div>
<div dir="auto">بالنسبه للطلب 6189406297 و عدد القطع المسترجعه في هذا الطلب عددها 14 حزمه والتي لم استرد قيمتها كنت قد ارسلتها على نفس بوليصه الارجاع للطلب 6189859302 والذي استرديت قيمته </div>
<div dir="auto">برجاء من سيادتكم التكرم بعمل اللزم</div>
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<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Wed, Jan 11, 2023, 9:49 AM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
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<u></u>

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										اضغط للتقييم الآن! 
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												<td colspan=" 2" style="padding:15px 0 0 0">حمّل تطبيقاتنا الآن</td>
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												<a href="https://itunes.apple.com/ae/app/id1161310479f" style="text-decoration:none;color:#202020" rel="noreferrer" target="_blank">ايفون</a>
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													<a href="https://www.babyshopstores.com/sa/ar?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dnet_promoter_score_SA_ar" style="text-decoration:none;display:inline-block;color:#ffffff;padding:10px 6px;word-wrap:normal" rel="noreferrer" target="_blank">بيبي شوب</a></span>
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													<a href="https://www.lifestyleshops.com/sa/ar?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dnet_promoter_score_SA_ar" style="text-decoration:none;display:inline-block;color:#ffffff;padding:10px 6px;word-wrap:normal" rel="noreferrer" target="_blank">لايف ستايل</a></span>
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													<a href="https://www.splashfashions.com/sa/ar?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dnet_promoter_score_SA_ar" style="text-decoration:none;display:inline-block;color:#ffffff;padding:10px 6px;word-wrap:normal" rel="noreferrer" target="_blank">سبلاش</a></span>
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													<a href="https://www.shoemartstores.com/sa/ar?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dnet_promoter_score_SA_ar" style="text-decoration:none;display:inline-block;color:#ffffff;padding:10px 6px;word-wrap:normal" rel="noreferrer" target="_blank">شو مارت</a></span>
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									نحب أن نعرف ملاحظاتاك 
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									مرحبًا  Emad Daey، يرجى مشاركة رأيك عن عملية الإرجاع حتى يمكننا تحسين تجربتك. 
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									يرجى تقييم عملية الإرجاع عبر  CentrepointStores.com 
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									   											<a href="https://www.centrepointstores.com/sa/ar/nps/captureRating?npsRating=0&amp;encdata=0KHDOrsh8bC44DDBfGlxvS8%2FJu0GQpCvBWqFZ1%2F9NQc%3D&amp;type=RETURN&amp;utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=net_promoter_score_SA_ar" style="border:1px solid rgba(0,0,0,0.4);background:#ffffff;width:40px;height:40px;line-height:40px;color:#000;font-size:14px;margin-left:10px;float:right;text-decoration:none;border-radius:2px" rel="noreferrer" target="_blank">0</a><a rel="noreferrer"></a>
									   											<a href="https://www.centrepointstores.com/sa/ar/nps/captureRating?npsRating=1&amp;encdata=0KHDOrsh8bC44DDBfGlxvS8%2FJu0GQpCvBWqFZ1%2F9NQc%3D&amp;type=RETURN&amp;utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=net_promoter_score_SA_ar" style="border:1px solid rgba(0,0,0,0.4);background:#ffffff;width:40px;height:40px;line-height:40px;color:#000;font-size:14px;margin-left:10px;float:right;text-decoration:none;border-radius:2px" rel="noreferrer" target="_blank">1</a><a rel="noreferrer"></a>
									   											<a href="https://www.centrepointstores.com/sa/ar/nps/captureRating?npsRating=2&amp;encdata=0KHDOrsh8bC44DDBfGlxvS8%2FJu0GQpCvBWqFZ1%2F9NQc%3D&amp;type=RETURN&amp;utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=net_promoter_score_SA_ar" style="border:1px solid rgba(0,0,0,0.4);background:#ffffff;width:40px;height:40px;line-height:40px;color:#000;font-size:14px;margin-left:10px;float:right;text-decoration:none;border-radius:2px" rel="noreferrer" target="_blank">2</a><a rel="noreferrer"></a>
									   											<a href="https://www.centrepointstores.com/sa/ar/nps/captureRating?npsRating=3&amp;encdata=0KHDOrsh8bC44DDBfGlxvS8%2FJu0GQpCvBWqFZ1%2F9NQc%3D&amp;type=RETURN&amp;utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=net_promoter_score_SA_ar" style="border:1px solid rgba(0,0,0,0.4);background:#ffffff;width:40px;height:40px;line-height:40px;color:#000;font-size:14px;margin-left:10px;float:right;text-decoration:none;border-radius:2px" rel="noreferrer" target="_blank">3</a><a rel="noreferrer"></a>
									   											<a href="https://www.centrepointstores.com/sa/ar/nps/captureRating?npsRating=4&amp;encdata=0KHDOrsh8bC44DDBfGlxvS8%2FJu0GQpCvBWqFZ1%2F9NQc%3D&amp;type=RETURN&amp;utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=net_promoter_score_SA_ar" style="border:1px solid rgba(0,0,0,0.4);background:#ffffff;width:40px;height:40px;line-height:40px;color:#000;font-size:14px;margin-left:10px;float:right;text-decoration:none;border-radius:2px" rel="noreferrer" target="_blank">4</a><a rel="noreferrer"></a>
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									   											<a href="https://www.centrepointstores.com/sa/ar/nps/captureRating?npsRating=6&amp;encdata=0KHDOrsh8bC44DDBfGlxvS8%2FJu0GQpCvBWqFZ1%2F9NQc%3D&amp;type=RETURN&amp;utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=net_promoter_score_SA_ar" style="border:1px solid rgba(0,0,0,0.4);background:#ffffff;width:40px;height:40px;line-height:40px;color:#000;font-size:14px;margin-left:10px;float:right;text-decoration:none;border-radius:2px" rel="noreferrer" target="_blank">6</a><a rel="noreferrer"></a>
									   											<a href="https://www.centrepointstores.com/sa/ar/nps/captureRating?npsRating=7&amp;encdata=0KHDOrsh8bC44DDBfGlxvS8%2FJu0GQpCvBWqFZ1%2F9NQc%3D&amp;type=RETURN&amp;utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=net_promoter_score_SA_ar" style="border:1px solid rgba(0,0,0,0.4);background:#ffffff;width:40px;height:40px;line-height:40px;color:#000;font-size:14px;margin-left:10px;float:right;text-decoration:none;border-radius:2px" rel="noreferrer" target="_blank">7</a><a rel="noreferrer"></a>
									   											<a href="https://www.centrepointstores.com/sa/ar/nps/captureRating?npsRating=8&amp;encdata=0KHDOrsh8bC44DDBfGlxvS8%2FJu0GQpCvBWqFZ1%2F9NQc%3D&amp;type=RETURN&amp;utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=net_promoter_score_SA_ar" style="border:1px solid rgba(0,0,0,0.4);background:#ffffff;width:40px;height:40px;line-height:40px;color:#000;font-size:14px;margin-left:10px;float:right;text-decoration:none;border-radius:2px" rel="noreferrer" target="_blank">8</a><a rel="noreferrer"></a>
									   											<a href="https://www.centrepointstores.com/sa/ar/nps/captureRating?npsRating=9&amp;encdata=0KHDOrsh8bC44DDBfGlxvS8%2FJu0GQpCvBWqFZ1%2F9NQc%3D&amp;type=RETURN&amp;utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=net_promoter_score_SA_ar" style="border:1px solid rgba(0,0,0,0.4);background:#ffffff;width:40px;height:40px;line-height:40px;color:#000;font-size:14px;margin-left:10px;float:right;text-decoration:none;border-radius:2px" rel="noreferrer" target="_blank">9</a><a rel="noreferrer"></a>
									   											<a href="https://www.centrepointstores.com/sa/ar/nps/captureRating?npsRating=10&amp;encdata=0KHDOrsh8bC44DDBfGlxvS8%2FJu0GQpCvBWqFZ1%2F9NQc%3D&amp;type=RETURN&amp;utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=net_promoter_score_SA_ar" style="border:1px solid rgba(0,0,0,0.4);background:#ffffff;width:40px;height:40px;line-height:40px;color:#000;font-size:14px;margin-left:10px;float:right;text-decoration:none;border-radius:2px" rel="noreferrer" target="_blank">10</a><a rel="noreferrer"></a>

									<span style="margin-top:15px;float:right;color:#202020;font-size:16px;font-family:Helvetica,Arial,sans-serif">معقدة للغاية<img src="https://i1.lmsin.net/website_images/ae/nps/smiley-sad.png" style="vertical-align:middle;width:20px;height:20px;margin-left:5px"></span>
									<span style="margin-top:15px;margin-left:25px;float:left;color:#202020;font-size:16px;font-family:Helvetica,Arial,sans-serif">سهلة للغاية<img src="https://i1.lmsin.net/website_images/ae/nps/smiley-happy.png" style="vertical-align:middle;width:20px;height:20px;margin-left:5px"></span>
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<tr><td style="padding:0 15px 15px 0;font-size:15px;font-weight:bold;text-align:right;color:#242428"><span>هل تريد المساعدة؟ تواصل معنا</span></td></tr> <tr><td align="center">
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<strong>أرسل لنا بريد إلكتروني الآن</strong> وسنقوم بالرّد عليك في أقرب وقت.</div></td> <td><a href="mailto:[email-masked]?Body=Contacted" rel="noreferrer" target="_blank"> <img src="https://i1.lmsin.net/website_images/ae/emails/icons/mail.png" alt=" mailus" width=" 38"></a></td>
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<strong>.تواصل معنا على </strong>الشبكة الاجتماعية المفضلة لديك</div></td> <td><a href="https://www.facebook.com/CentrepointME" rel="noreferrer" target="_blank"> <img src="https://i1.lmsin.net/website_images/ae/emails/icons/fb.png" alt="facebook" width=" 38"></a></td>
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<strong>centrepointme@</strong> غرّد لنا بصفحتنا على تغريد</div></td> <td><a href="https://twitter.com/centrepointme" rel="noreferrer" target="_blank"> <img src="https://i1.lmsin.net/website_images/ae/emails/icons/twitter.png" alt=" twitter" width=" 38"></a></td>
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<strong style="display:inline-block">800-1111027 اتصل بنا على</strong> <br>7 أيام في الأسبوع ، من 07:00 صباحًا إلى 12:00 صباحً</div></td> <td><img src="https://i1.lmsin.net/website_images/ae/emails/icons/call.png" alt=" call" width=" 38"></td>
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								© 2016 ريتيل وارلد ليمتد </span></td>
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							<a href="https://www.centrepointstores.com/sa/ar/privacypolicy?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dnet_promoter_score_SA_ar" style="text-decoration:none;color:#848483" rel="noreferrer" target="_blank">سياسة الخصوصية</a>  |
						    <a href="https://www.centrepointstores.com/sa/ar/termsandconditions?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dnet_promoter_score_SA_ar" style="text-decoration:none;color:#848483" rel="noreferrer" target="_blank">الشروط والأحكام</a>
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