Subject: Note Added - [#5627136] Fodil code prob
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 26 Jan 2023 09:28:16 +0000

Hi ,    KSA Support added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5627136    Subject:  Fodil code prob   Requester: Manal    Note Content:   <div dir="ltr">
<div class="gmail_default" style="font-size:small">
<div class="MsoNormal" style="background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;margin:0in 0in 8pt;line-height:107%;font-size:11pt;font-family:Calibri,sans-serif"><span style='font-size:12pt;font-family:"Calibri Light",sans-serif'>Hi Team,</span></div>

<div class="MsoNormal" style="background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;margin:0in 0in 8pt;line-height:107%;font-size:11pt;font-family:Calibri,sans-serif"><span style='font-size:12pt;font-family:"Calibri Light",sans-serif'> </span></div>

<div class="MsoNormal" style="background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;margin:0in 0in 8pt;line-height:107%;font-size:11pt;font-family:Calibri,sans-serif"><span style='font-size:12pt;font-family:"Calibri Light",sans-serif'>We contacted the customer and the problem is
solved.</span></div>
<div class="MsoNormal" style="background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;margin:0in 0in 8pt;line-height:107%;font-size:11pt;font-family:Calibri,sans-serif"><span style='font-size:12pt;font-family:"Calibri Light",sans-serif'>shipment is not inside red box </span></div>
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<span style="color:rgb(34,34,34)">Thanks &amp; Regards, </span><br style="color:rgb(34,34,34)"><div dir="ltr" style="color:rgb(34,34,34)"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><b><div style="font-weight:400"><div style="font-size:12.8px"><div dir="ltr"><div dir="ltr">
<div>
<span style="font-size:10pt;font-weight:bold;font-family:Arial,sans-serif;color:black">Fadia Abdullatif</span><span style="font-size:10pt;font-weight:bold;font-family:Arial,sans-serif;color:rgb(68,68,68)"> </span><span style="font-size:10pt;font-weight:bold;font-family:Arial,sans-serif"><font color="#cccccc">|</font></span><span style="font-size:10pt;font-weight:bold;font-family:Arial,sans-serif"><font color="#cccccc"> </font></span><b style="color:rgb(68,68,68);font-family:arial,helvetica,sans-serif;font-size:small">Customer Support Group</b><span style="font-family:Arial,sans-serif"><span style="color:rgb(102,102,102);font-size:13.3333px"><b><br></b></span></span><span style="font-size:9pt;font-family:Arial,sans-serif;color:rgb(102,102,102)">M:</span><font><span style="font-size:9pt"><font color="#282828">  +966 54 238 7485</font><font color="#eeeeee"> |</font><font color="#282828"> </font></span></font><span style="color:rgb(102,102,102);font-family:Arial,sans-serif;font-size:12px">E: </span><a href="mailto:[email-masked]" rel="noreferrer" style="color:rgb(17,85,204)" target="_blank">[email-masked]</a><span style="color:rgb(102,102,102);font-size:9pt;font-family:Arial,sans-serif"> </span>
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<div><img src="https://www.fodel.com/assets/images/logo.png" width="200" height="66"></div>
</div></div></div></div></b></div></div></div></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, Jan 25, 2023 at 11:31 PM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
<div dir="ltr">
<div dir="ltr">Hi Team,</div>
<div><br></div>
<div dir="ltr">Order ID: 6199119850</div>
<div dir="ltr">AWB: LM943815754</div>
<div dir="ltr"> </div>
<div dir="ltr">Customer contacted us informing us that they received a code to collect their order, but when they went to collect the order at the collection point, they were told that the code was wrong, while the customer was providing the code exactly like it says in the SMS.</div>
<div dir="ltr"><br></div>
<div dir="ltr">​Kindly check and advise.</div>
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<div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box">Thank You,<br style="box-sizing:border-box"><span style='color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,"Noto Sans",sans-serif,"Apple Color Emoji","Segoe UI Emoji","Segoe UI Symbol","Noto Color Emoji";font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial;float:none;box-sizing:border-box;display:inline'>Max </span>Support Team</div>
<div>
                          <blockquote>
                            On
                            Wed, 25 Jan at 11:15 PM
                            <span>,  Manal &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;  wrote:
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<div style="padding:0px 5px 0px 0px;font-size:12px;color:rgb(111,112,113);margin-left:33px">Mac</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 50% 6px 50% 50%; float: left; margin-right: 3px">        <div style="border-radius:4px 20px 20px;background:rgb(168,221,253);max-width:320px;padding:12px;float:left"><div>
<b>Bot: </b> Hi, welcome to MaxFashion.<br><br><br>&#128075;مرحبًا بك في ماكس فاشون<br><b>Bot: </b> مرحبًا ، ما الذي تحتاج إلى مساعدة بشأنه؟<br><b>Customer: </b> &#128230; حالة الطلب<br><b>Bot: </b> الرجاء إدخال رقم طلبك للمتابعة.<br><b>Customer: </b> 6199119850<br><b>Bot: </b> طلبك في الطريق &#128666; <br><br><br>تتّبع طلبك هنا: <br> <br><br> يمكنك أيضًا تتّبع طلبك من سجل الطلبات في حسابي<br><b>Bot: </b> قبل أن تذهب ، هل ترغب في تقييم خدمة العملاء لدينا<br><i>[Customer Feedback: غير راض للغاية]</i><br><b>Bot: </b> هل ما زلت ترغب بالتحدث إلى أحد موظفي خدمة العملاء؟ &#128590;<br><b>Customer: </b> نعم <br>
</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:left;margin-left:33px">11:10 PM, 25th Jan</div>    </td>
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<div style="font-size:12px;font-weight:500;float:right;color:rgb(111,112,113);margin-right:30px">Hilah</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 6px 50% 50%; margin-left: 5px; float: right; clear: right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:rgb(255,255,255);max-width:320px;padding:12px"><div>مرحبا , شكراً لتواصلك مع ماكس، معك هيلة سأكون سعيدة لمساعدتك اليوم</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:right">11:11 PM, 25th Jan</div>
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<div style="padding:0px 5px 0px 0px;font-size:12px;color:rgb(111,112,113);margin-left:33px">Mac</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 50% 6px 50% 50%; float: left; margin-right: 3px">        <div style="border-radius:4px 20px 20px;background:rgb(168,221,253);max-width:320px;padding:12px;float:left"><div>اهلين</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:left;margin-left:33px">11:11 PM, 25th Jan</div>    </td>
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<tr style="border:none">    <td style="padding:10px 20px;color:rgb(63,63,70)">        <div></div>
<div style="padding:0px 5px 0px 0px;font-size:12px;color:rgb(111,112,113);margin-left:33px">Mac</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 50% 6px 50% 50%; float: left; margin-right: 3px">        <div style="border-radius:4px 20px 20px;background:rgb(168,221,253);max-width:320px;padding:12px;float:left"><div>VALIDATION CODE: 744120 Your parcel from MAX #LM943815754 has now arrived at Petromin Express Address: Inside Al Atoz Petrol Station, Thummamah Street, An Nada, Riyadh. Location Map: <a href="https://fodel.com/maps/HBYuFePDz14yiXnWA" rel="noreferrer" target="_blank">https://fodel.com/maps/HBYuFePDz14yiXnWA</a> Already Paid Shop Timing: Sat-Thu: 8:00-23:30/Friday: Closed Track Your Parcel: <a href="https://fodel.com/LM943815754" rel="noreferrer" target="_blank">https://fodel.com/LM943815754</a> For any inquiries please call: 966542387485</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:left;margin-left:33px">11:11 PM, 25th Jan</div>    </td>
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<tr style="border:none">    <td style="padding:10px 20px;color:rgb(63,63,70)">        <div></div>
<div style="padding:0px 5px 0px 0px;font-size:12px;color:rgb(111,112,113);margin-left:33px">Mac</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 50% 6px 50% 50%; float: left; margin-right: 3px">        <div style="border-radius:4px 20px 20px;background:rgb(168,221,253);max-width:320px;padding:12px;float:left"><div>وصلتني ورحت لم نقطة الاستلام لكن لم استطيع استلامها</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:left;margin-left:33px">11:11 PM, 25th Jan</div>    </td>
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<tr style="border:none">    <td style="padding:10px 20px;color:rgb(63,63,70)">        <div></div>
<div style="padding:0px 5px 0px 0px;font-size:12px;color:rgb(111,112,113);margin-left:33px">Mac</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 50% 6px 50% 50%; float: left; margin-right: 3px">        <div style="border-radius:4px 20px 20px;background:rgb(168,221,253);max-width:320px;padding:12px;float:left"><div>بسبب ان الكود غير صحيح!</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:left;margin-left:33px">11:11 PM, 25th Jan</div>    </td>
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<div style="padding:0px 5px 0px 0px;font-size:12px;color:rgb(111,112,113);margin-left:33px">Mac</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 50% 6px 50% 50%; float: left; margin-right: 3px">        <div style="border-radius:4px 20px 20px;background:rgb(168,221,253);max-width:320px;padding:12px;float:left"><div>هل تم تسليم الشحنه ام لا</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:left;margin-left:33px">11:12 PM, 25th Jan</div>    </td>
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<tr style="border:none">  <td style="padding:10px 20px;font-size:13.6px;color:rgb(63,63,70)">        <div style="float:right">
<div style="font-size:12px;font-weight:500;float:right;color:rgb(111,112,113);margin-right:30px">Hilah</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 6px 50% 50%; margin-left: 5px; float: right; clear: right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:rgb(255,255,255);max-width:320px;padding:12px"><div>هل قمتي بتزويدهم بالكود 744120 ؟</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:right">11:12 PM, 25th Jan</div>
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<tr style="border:none">    <td style="padding:10px 20px;color:rgb(63,63,70)">        <div></div>
<div style="padding:0px 5px 0px 0px;font-size:12px;color:rgb(111,112,113);margin-left:33px">Mac</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 50% 6px 50% 50%; float: left; margin-right: 3px">        <div style="border-radius:4px 20px 20px;background:rgb(168,221,253);max-width:320px;padding:12px;float:left"><div>نعم</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:left;margin-left:33px">11:12 PM, 25th Jan</div>    </td>
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<tr style="border:none">  <td style="padding:10px 20px;font-size:13.6px;color:rgb(63,63,70)">        <div style="float:right">
<div style="font-size:12px;font-weight:500;float:right;color:rgb(111,112,113);margin-right:30px">Hilah</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 6px 50% 50%; margin-left: 5px; float: right; clear: right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:rgb(255,255,255);max-width:320px;padding:12px">
<div>تقبلي كامل اعتذارنا عما حصل، سأقوم برفع شكوى لشركة للتحقق من المشكلة</div>
<div>سنوافيك بمستجدات طلبك على البريد الإلكتروني</div>
<div><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a></div>
</div>        <div style="color:rgb(153,153,153);font-size:11px;clear:right">11:13 PM, 25th Jan</div>
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<tr style="border:none">  <td style="padding:10px 20px;font-size:13.6px;color:rgb(63,63,70)">        <div style="float:right">
<div style="font-size:12px;font-weight:500;float:right;color:rgb(111,112,113);margin-right:30px">Hilah</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 6px 50% 50%; margin-left: 5px; float: right; clear: right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:rgb(255,255,255);max-width:320px;padding:12px"><div>هل لديك أي استفسار آخر يمكنني مساعدتك به؟ </div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:right">11:14 PM, 25th Jan</div>
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<div style="padding:0px 5px 0px 0px;font-size:12px;color:rgb(111,112,113);margin-left:33px">Mac</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 50% 6px 50% 50%; float: left; margin-right: 3px">        <div style="border-radius:4px 20px 20px;background:rgb(168,221,253);max-width:320px;padding:12px;float:left"><div>مشكوره يارب تنحل المشكله بكره ويمدي استلمه قبل العصر.</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:left;margin-left:33px">11:14 PM, 25th Jan</div>    </td>
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<tr style="border:none">  <td style="padding:10px 20px;font-size:13.6px;color:rgb(63,63,70)">        <div style="float:right">
<div style="font-size:12px;font-weight:500;float:right;color:rgb(111,112,113);margin-right:30px">Hilah</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 6px 50% 50%; margin-left: 5px; float: right; clear: right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:rgb(255,255,255);max-width:320px;padding:12px"><div>بإذن الله سأرفع الشكوى حالاً</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:right">11:14 PM, 25th Jan</div>
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<tr style="border:none">  <td style="padding:10px 20px;font-size:13.6px;color:rgb(63,63,70)">        <div style="float:right">
<div style="font-size:12px;font-weight:500;float:right;color:rgb(111,112,113);margin-right:30px">Hilah</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 6px 50% 50%; margin-left: 5px; float: right; clear: right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:rgb(255,255,255);max-width:320px;padding:12px">
<div>كان من دواعي سروري مساعدتكم , شكراً لكم لتسوقكم مع ماكس</div>
<div><br></div>
<div>نتمنى لكم يوماً سعيداً</div>
</div>        <div style="color:rgb(153,153,153);font-size:11px;clear:right">11:15 PM, 25th Jan</div>
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<div style="padding:0px 5px 0px 0px;font-size:12px;color:rgb(111,112,113);margin-left:33px">Mac</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 50% 6px 50% 50%; float: left; margin-right: 3px">        <div style="border-radius:4px 20px 20px;background:rgb(168,221,253);max-width:320px;padding:12px;float:left"><div>لا شكراً لك ماقصرتي</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:left;margin-left:33px">11:15 PM, 25th Jan</div>    </td>
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<tr><td style="text-align:center"><span style="font-size:13px;color:rgb(153,153,153)">View conversation in <a href="https://web.freshchat.com/a/510395015250362/inbox/open/0/conversation/704051617011554" style="font-weight:500;color:rgb(153,153,153);text-decoration:none" rel="noreferrer" target="_blank">Freshchat</a></span></td></tr>      </tbody>
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