Subject: New Reply Received - Collection follow up
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 25 Jan 2023 12:46:21 +0000

Hi Hilah Alolayan,  The customer has responded to the ticket.  Collection follow up  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/atyuwZC8X8rGxuJD3PEUSA~~/AALN9wA~/RgRlslgaPVcDc3BjQgpjyJok0WMHc44tUhZzdXBwb3J0QG1heGZhc2hpb24uY29tWAQAAAAB" alt=""></div>
Dear Team,<br>
<br>
Kindly note that the shipment was collected on 22/1/2023 8:40:51 PM we will proceed with handing the order over at the earliest convenience.<br>
<br>
Best regards, 
<div>
<br>
<span class="labelnormal"><span class="labelname_sf">Noor Dokhan </span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #F26641" rel="noreferrer">www.shipa.com</a> </span>
</div>

<hr>
<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>25/1/2023 4:30 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#5612224] - Collection follow up<br>
 
</div>
<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
<div dir="ltr">
<div dir="ltr">Hi Team,</div>

<div dir="ltr">​</div>

<div dir="ltr">Problem Statement: Late return</div>

<div dir="ltr">​</div>

<div dir="ltr">Order ID: 6197431980<br>
AWB: SD009709876</div>

<div dir="ltr">​</div>

<div dir="ltr">Assistance Required: Need urgent return to the WH</div>

<div dir="ltr">​</div>

<div dir="ltr">Issue Description: The item was already collected from customer by you,  But we have not received item at warehouse yet.<br>
Please return the item as soon as possible to warehouse so refund could be processed</div>

<div dir="ltr">​</div>

<div dir="ltr">Regards,<br>
Marah</div>
</div>
</div>
<br>
</div>

<img width="1" height="1" alt="" src="http://click.netsuite.com/q/arOtS62PrJTjHn0QEnBNLQ~~/AALN9wA~/RgRlslgaPlcDc3BjQgpjyJok0WMHc44tUhZzdXBwb3J0QG1heGZhc2hpb24uY29tWAQAAAAB">
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5612224