Subject: New Reply Received - Re: Your refund is on its way
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 24 Jan 2023 19:58:22 +0000

Hi Hilah Alolayan,  The customer has responded to the ticket.  Re: Your refund is on its way  Ticket comment <div dir="ltr"><div class="gmail_default" style="font-family:garamond,times new roman,serif;font-size:large">
<div class="gmail_default">Sorry for the late reply, I want to <a href="https://www.centrepointstores.com/sa/en/Women/Women/Clothing/Tops/Coats-and-Jackets/Coats/STYLI-Styli-Longline-Zip-Through-Regular-Fit-Quilted-Hooded-Jacket/p/165232699" target="_blank" style='color:rgb(61,70,77);font-family:Lato,"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:14px;font-weight:700;background-color:transparent;box-sizing:border-box;text-decoration-line:none;outline:none' rel="noreferrer">Styli Longline Zip Through Regular Fit Quilted Hooded Jacket</a>
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<div id="m_-1410163690984068270gmail-shopping-basket-product--options-30" style='font-size:13px;box-sizing:border-box;color:rgb(61,70,77);font-family:Lato,"Helvetica Neue",Helvetica,Arial,sans-serif'><dl id="m_-1410163690984068270gmail-shopping-basket-product-options-list-30" style="box-sizing:border-box;margin:0px">
<dt id="m_-1410163690984068270gmail-shopping-basket-product-color-title-30" style="box-sizing:border-box;line-height:1.24;float:left;margin-bottom:2px;clear:left;color:rgb(114,129,141);margin-top:4px">Colour:</dt>
<dd id="m_-1410163690984068270gmail-shopping-basket-product-color-30" style="box-sizing:border-box;line-height:1.24;margin-left:4px;float:left;margin-bottom:2px;font-weight:700;margin-top:4px">Black</dd>
<dt id="m_-1410163690984068270gmail-shopping-basket-product-size-title-30" style="box-sizing:border-box;line-height:1.24;float:left;margin-bottom:2px;clear:left;color:rgb(114,129,141);margin-top:4px">Size:</dt>
<dd id="m_-1410163690984068270gmail-shopping-basket-product-size-30" style="box-sizing:border-box;line-height:1.24;margin-left:4px;float:left;margin-bottom:2px;font-weight:700;margin-top:4px">XL</dd>
<dd id="m_-1410163690984068270gmail-shopping-basket-product-size-30" style="box-sizing:border-box;line-height:1.24;margin-left:4px;float:left;margin-bottom:2px;font-weight:700;margin-top:4px"><br></dd>
</dl></div>
<div class="gmail_default"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMDIzMDMwNCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.KlsnIuLaWleF7b2JxxMBVTq2XOpsjlstTc_MeGiGn-Q" data-id="2044010230304" alt="image.png" width="472" height="138" class="gmail-CToWUd gmail-a6T" style="cursor: pointer; outline: 0px"></div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, 24 Jan 2023 at 15:25, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5545322</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr">
<span>-</span>——</div>
<div dir="ltr">Hilah Alolayan : </div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
<div dir="ltr">
<div dir="ltr">Hi Anitha,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>We sincerely apologize for any inconvenience caused, </div>
<div dir="ltr">​</div>
<div dir="ltr">We regret to inform you that the voucher exceeded 6 months, so it can not be redeemed anymore.<br><br>We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.<br><br>
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<div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box">Thank You,<br style="box-sizing:border-box"><span>Centrepoint </span>Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5545322