Subject: Note Added - [#5619638] Voucher req
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 24 Jan 2023 09:25:12 +0000

Hi ,    Nisha Balakrishna added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5619638    Subject:  Voucher req   Requester: Quicksand    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span lang="EN-US"><a id="OWAAM4AC0659B608C944ABAFD838A6E8865E4" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Fazil Shaikh</span></a>
<a id="OWAAM1E3200E8DC4A3A4C867FFFA9084937D0" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Fazil Shaikh</span></a> fyi</span></div>
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<div class="MsoNormal"><span lang="EN-US">Regards,</span></div>
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<b><img width="132" height="63" style="width:1.375in;height:.6562in" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMDE2ODAxMSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.4G9GhVWvDx_Buq2vRTgEWka9gtlH8dyZxF9cMV6Pdhs" data-id="2044010168011" alt="Logo

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<div class="MsoNormal"><span style="color:black">Nisha Balakrishna</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="color:black">Senior Ecommerce Content Merchandiser</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="color:black">Landmark Group</span></div>
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<div>From: <span style="font-size:12.0pt;color:black">Centrepoint &lt;[email-masked]&gt;<br>
<b>Reply-To: </b>support cen &lt;[email-masked]&gt;<br>
<b>Date: </b>Monday, January 23, 2023 at 11:40 PM<br>
<b>To: </b>Nisha Balakrishna &lt;[email-masked]&gt;<br>
<b>Cc: </b>Taskin Shaikh &lt;[email-masked]&gt;, Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject: </b>Fwd: [#5619638] - Voucher req</span>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Team,<br>
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Please create a voucher for the given details:<br>
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Concept: CentrePoint</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Country: KSA<br>
Value: 50 SAR<br>
Th value: 51 SAR<br>
Validity: 3 months<br>
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Thank you for your help.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank You,<br>
<span style="color:black;background:white">Centrepoint </span>Support Team</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Mon, 23 Jan at 9:00 PM
<span class="separator">, Quicksand &lt;[email-masked]&gt; wrote: </span></span><span class="separator"></span>
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<span style="font-size:9.0pt;color:#6F7071">Uzair Khan</span><span style="font-size:9.0pt;color:#6F7071"></span>
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<b><span style="color:#3F3F46">Bot:
</span></b><span style="color:#3F3F46">Hi, welcome to Centrepoint Stores </span><span style='font-family:"Apple Color Emoji";color:#3F3F46'>&#128075;</span><span style="color:#3F3F46">مرحبًا بك في متاجر سنتربوينت<br>
<b>Bot: </b>Hi uzair khan, what do you need help with?<br>
<b>Customer: </b></span><span style='font-family:"Apple Color Emoji";color:#3F3F46'>&#128230;</span><span style="color:#3F3F46"> Order Status<br>
<b>Bot: </b>Please enter your order number to continue.<br>
<b>Customer: </b>6197599852<br>
<b>Bot: </b></span>
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<strong><span style='font-family:"Calibri",sans-serif;color:#3F3F46'>Credit or Debit Card</span></strong><span style="color:#3F3F46"> - Your refund will be credited to your card or bank account. It may take an
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<strong><span style='font-family:"Calibri",sans-serif;color:#3F3F46'>PayPal</span></strong><span style="color:#3F3F46"> - Your refund will be credited to your PayPal account. It may take an extra 4-15 business
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</span><span style='font-family:"Apple Color Emoji";color:#3F3F46'>&#128181;</span><span style="color:#3F3F46"> - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business
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<b>Bot: </b>Before you go, would you like to rate our Customer Service<br>
<i>[Customer Feedback: Extremely Dissatisfied]</i><br>
<b>Bot: </b>Would you like to still talk to one of our agent?<br>
<b>Customer: </b>Yes</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Hi Uzair Khan. Thank you for contacting us at Centrepoint. My name is Hilah. I will be happy to help you today</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Hi hilah i am extremely frustrated with centrepoint</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">I had an order which was not delivered due to incorrect phone number as it says on the tracking page however my number has been the same for years on the centrepoint app and never had
 a problem before. I even reported to the call center and 2 days ago and now my order is cancelled. I had some gifts in my order that I meeded urgently</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Please accept our apologies for the inconvenience caused and for the delay.</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">We would like to inform you that order (6197599852) has been returned to our warehouses because we are unable to deliver the order within the specified time, and if you
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">We know that you expect the highest levels of service from our company, and we are very sorry for our lack of compliance with the basic standards and the delay we have
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">We also assure you that a request has been filed with the concerned party not to repeat this experience in the future.</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">I do not accept your apology this is ridiculous service</span></div>
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<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0cm"><img width="32" height="32" style="width:.3333in;height:.3333in" id="_x0000_i1044" src="cid:~WRD0000.jpg" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">How can I order again? I bought a bunch of things on sale and wont be in stock and in sizes</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:52 PM, 23rd Jan</span></div>
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<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0cm"><img width="32" height="32" style="width:.3333in;height:.3333in" id="_x0000_i1043" src="cid:~WRD0000.jpg" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">You guys clearly dont care about the customers experience</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:52 PM, 23rd Jan</span></div>
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<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0cm"><img width="32" height="32" style="width:.3333in;height:.3333in" id="_x0000_i1042" src="cid:~WRD0000.jpg" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">I spent hoirs shopping what about that</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:52 PM, 23rd Jan</span></div>
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<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0cm"><img width="32" height="32" style="width:.3333in;height:.3333in" id="_x0000_i1041" src="cid:~WRD0000.jpg" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Hours*</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:52 PM, 23rd Jan</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0cm"><img width="32" height="32" style="width:.3333in;height:.3333in" id="_x0000_i1040" src="cid:~WRD0000.jpg" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Please accept our apologies for what happened. This is not the experience we would like you to have when shopping with us. We have already filed a complaint with the
 shipping company about your order, but unfortunately it was returned to the warehouse and was not recommended. Make sure that we have already filed another complaint to make sure this does not happen. once again.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:53 PM, 23rd Jan</span></div>
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<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0cm"><img width="32" height="32" style="width:.3333in;height:.3333in" id="_x0000_i1039" src="cid:~WRD0000.jpg" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
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<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">And the weirdest thing is how did my number be wrong</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:53 PM, 23rd Jan</span></div>
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<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0cm"><img width="32" height="32" style="width:.3333in;height:.3333in" id="_x0000_i1038" src="cid:~WRD0000.jpg" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Are you guys manually sending numbers to the shipping company</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:54 PM, 23rd Jan</span></div>
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<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0cm"><img width="32" height="32" style="width:.3333in;height:.3333in" id="_x0000_i1037" src="cid:~WRD0000.jpg" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Clearly someone somewhere needs to be fired</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:54 PM, 23rd Jan</span></div>
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<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0cm"><img width="32" height="32" style="width:.3333in;height:.3333in" id="_x0000_i1036" src="cid:~WRD0000.jpg" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Terrible terrible terrible.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:54 PM, 23rd Jan</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0cm"><img width="32" height="32" style="width:.3333in;height:.3333in" id="_x0000_i1035" src="cid:~WRD0000.jpg" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Once again, our apologies for what happened. As for the number, the contact takes place on the existing number that the customer puts when he confirms the order.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:56 PM, 23rd Jan</span></div>
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<div class="MsoNormal">
<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0cm"><img width="32" height="32" style="width:.3333in;height:.3333in" id="_x0000_i1034" src="cid:~WRD0000.jpg" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">I spent hours shopping, had gifts i needed urgently that I need to run around amd find new ones now, and my refund will take 14 days approx. And all I am getting from you guys is a
 sorry. You could atleast restore my order or give me some sort of significant compensation. I had savings in the order woth 700 riyals</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:56 PM, 23rd Jan</span></div>
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<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0cm"><img width="32" height="32" style="width:.3333in;height:.3333in" id="_x0000_i1033" src="cid:~WRD0000.jpg" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">I did not put my number. I dont need to it already appears</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:56 PM, 23rd Jan</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0cm"><img width="32" height="32" style="width:.3333in;height:.3333in" id="_x0000_i1032" src="cid:~WRD0000.jpg" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">As a token of apology, we can offer you a 50 SAR voucher that you can use to shop in our online store.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:58 PM, 23rd Jan</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Uzair Khan</span></div>
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<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0cm"><img width="32" height="32" style="width:.3333in;height:.3333in" id="_x0000_i1031" src="cid:~WRD0000.jpg" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Okay thats better</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:59 PM, 23rd Jan</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Uzair Khan</span></div>
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<div class="MsoNormal">
<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0cm"><img width="32" height="32" style="width:.3333in;height:.3333in" id="_x0000_i1030" src="cid:~WRD0000.jpg" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Could you add it to my account</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:59 PM, 23rd Jan</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0cm"><img width="32" height="32" style="width:.3333in;height:.3333in" id="_x0000_i1029" src="cid:~WRD0000.jpg" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">we will share the voucher once it has been issued on your Email: [email-masked]</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:59 PM, 23rd Jan</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Uzair Khan</span></div>
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<div class="MsoNormal">
<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0cm"><img width="32" height="32" style="width:.3333in;height:.3333in" id="_x0000_i1028" src="cid:~WRD0000.jpg" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Noted thank you</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:00 PM, 23rd Jan</span></div>
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0cm"><img width="32" height="32" style="width:.3333in;height:.3333in" id="_x0000_i1027" src="cid:~WRD0000.jpg" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">you're most welcome</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:00 PM, 23rd Jan</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0cm"><img width="32" height="32" style="width:.3333in;height:.3333in" id="_x0000_i1026" src="cid:~WRD0000.jpg" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">It was a pleasure to assist you.Thank you for shopping with Centrepoint</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Have a wonderful day.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:00 PM, 23rd Jan</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Uzair Khan</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">You too</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:00 PM, 23rd Jan</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue";color:#999999'>View conversation in
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5619638:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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