Subject: Note Added - [#5551320] Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 20 Jan 2023 18:32:25 +0000

Hi ,    max added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5551320    Subject:  Returns   Requester: فاطمه محمد    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi Berry,</div>
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<div class="MsoNormal">Yesterday customer visited our store and she left happy from the store .</div>
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<div class="MsoNormal">The matter been resolved .</div>
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<div class="MsoNormal"><i><span style="color:#2F5496">Regards</span></i></div>
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<div class="MsoNormal"><b><span style="font-size:13.0pt;color:#2F5496">Taha Hussain
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#2F5496">Store Manager </span></div>
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<span lang="FR" style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#767171'>Mob: +966 564787178</span><span style="font-size:12.0pt;color:#2F5496"></span>
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<div class="MsoNormal"><span lang="FR" style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#767171'>Tel: +966 11 279 3000 | Ext : 5550</span></div>
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<div class="MsoNormal"><span lang="FR" style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#767171'>Max Dareen Mall</span></div>
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<div>From: Akshay Berry &lt;[email-masked]&gt; <br>
<b>Sent:</b> Friday, January 20, 2023 9:16 PM<br>
<b>To:</b> Max Dareenmalldammam &lt;[email-masked]&gt;; Abhilash Kuttalam &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Max &lt;[email-masked]&gt;; Hussain Abdullah Al Ramadan &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5551320] - Returns</div>
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<div class="MsoNormal">Hi <a id="OWAAMD6DE7D53B3FC4DB0BD1B71C25C32AE9E" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Max Dareenmalldammam</span></a> Taha,</div>
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<div class="MsoNormal">Customer came back issue is not resolved. Arrange call back and solve the issue.</div>
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<div class="MsoNormal">Customer name: Fatima Muhammad Al-Hajri</div>
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<div class="MsoNormal">Customer phone number: 0546996992</div>
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<div class="MsoNormal">Regards,</div>
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<img width="122" height="58" style="width:1.2708in;height:.6041in" id="Picture_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwOTkyOTI0OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.69Xr_OGouvCvuai-G-Nnms9yXEjVcE5P9p50liENyec" data-id="2044009929249" alt="Logo

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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b>From:</b> Max Dareenmalldammam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, January 10, 2023 8:35 PM<br>
<b>To:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Abhilash Kuttalam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Hussain Abdullah Al Ramadan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5551320] - Returns</div>
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<div class="MsoNormal">Dear Berry,</div>
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<div class="MsoNormal">We have solve this complain and we will communicate with the clint .</div>
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<div class="MsoNormal"><i><span style="color:#2F5496">Regards</span></i></div>
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<div class="MsoNormal"><b><span style="font-size:13.0pt;color:#2F5496">Taha Hussain
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<span lang="FR" style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#767171'>Mob: +966 564787178</span><span style="font-size:12.0pt;color:#2F5496"></span>
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<div class="MsoNormal"><span lang="FR" style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#767171'>Tel: +966 11 279 3000 | Ext : 5550</span></div>
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<div class="MsoNormal"><span lang="FR" style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#767171'>Max Dareen Mall</span></div>
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<b>From:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, January 10, 2023 6:08 PM<br>
<b>To:</b> Abhilash Kuttalam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Max Dareenmalldammam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Hussain Abdullah Al Ramadan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5551320] - Returns</div>
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<a id="OWAAM06333EF5FF844BAFAE9787DEC4708B6E" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Max Dareenmalldammam</span></a>,</div>
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<div class="MsoNormal">Reminder on the below.</div>
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<div class="MsoNormal">Regards,</div>
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<img width="122" height="58" style="width:1.2708in;height:.6041in" id="Picture_x0020_58" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwOTkyOTI0OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.69Xr_OGouvCvuai-G-Nnms9yXEjVcE5P9p50liENyec" data-id="2044009929249" alt="Logo

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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b>From:</b> Abhilash Kuttalam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, January 8, 2023 1:16 PM<br>
<b>To:</b> Max Dareenmalldammam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Hussain Abdullah Al Ramadan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5551320] - Returns</div>
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<a id="OWAAM1BE1A527E1844ED0BC9778901F39A219" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Max Dareenmalldammam</span></a> please check and reply to all
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Abhi</div>
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<b>From:</b> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, January 6, 2023 7:58 AM<br>
<b>To:</b> Abhilash Kuttalam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5551320] - Returns</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">​Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Problem statement: store complain</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">as per the CST Peace be upon you. I have a complaint about the
<strong><span style="font-family:-apple-system">Dareen Mall branch</span></strong>, more than a month ago. I bought a set of children's pajamas. At the checkout, I was given only one bag out of two bags. When I returned home, I discovered that there was a blouse
 without pantrons, and vice versa. I returned on the second day and asked the cashier, as it was not You didn't know and started choosing me in more than one bag until my bag was found and given to me after a period of purchase. When the purchases were used,
 one of the purchases was discovered: the blouse size seven and the pants size three were returned the next day and brought the bill and spoke with the official in the branch, where he took the bill with the pajamas With my number to communicate, and I promised
 to communicate within three days, because it will be ordered from another site. I was not contacted for two weeks, and I returned to the store and spoke with the cashier who promised meThe official will contact me on the second day, and I took my number and
 name now for almost four days, and I have not been contacted. I hope City Max management takes the appropriate action.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Also CST provide us with his phone No:<strong><span style="font-family:-apple-system">0546996992</span></strong>
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<span style="font-size:10.5pt;font-family:-apple-system">CST Name:</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">فاطمه محمد الهاجري </span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">​Kindly check and do the needful.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">​Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Aseel Qiad </span></div>
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