Subject: Note Added - [#5573177] شكوى سوء التعامل
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 19 Jan 2023 12:24:35 +0000

Hi ,    Nusaybah Alzuman added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5573177    Subject:  شكوى سوء التعامل    Requester: ساره محمد    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><a id="OWAAMD9FB90097FEA4D7EB17897593521197D" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Nesreen Saeed</span></a></div>
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<div class="MsoNormal">PFB</div>
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<div>From: Centrepoint &lt;[email-masked]&gt; <br>
<b>Sent:</b> Friday, January 13, 2023 10:48 AM<br>
<b>To:</b> Qazi Mohammed &lt;[email-masked]&gt;; Nusaybah Alzuman &lt;[email-masked]&gt;; Centrepoint Othaimmallonaiza &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5573177] - <span lang="AR-SA" dir="RTL">شكوى سوء التعامل</span>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Reminder ! </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Kindly update as we didn't received it. </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Zaid Ahmad </span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Wed, 11 Jan at 9:19 AM
<span class="separator">, Centrepoint &lt;[email-masked]&gt; wrote: </span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">​Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">the customer visited the store in onaiza city, and there was an offer of by 1 get 1 free, and the offer was not applied on the invoice, the customer went back to the store to return
 the items but they refused to return them. the customer wants to return the items because the offer was not applied.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Customer name: Sarah Mohammed</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">custome phone number: 0504893301</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">attached customer invoice + an image of the offer + the items.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">​Kindly check and revert.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thank You,<br>
<span style="color:black;background:white">Centrepoint </span>Support Team</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Tue, 10 Jan at 11:52 PM
<span class="separator">, </span></span><span class="separator"><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">ساره محمد
</span></span><span dir="LTR"></span><span dir="LTR"></span><span class="separator"><span style="font-size:10.5pt;font-family:-apple-system"><span dir="LTR"></span><span dir="LTR"></span>&lt;[email-masked]&gt; wrote:
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<span lang="AR-SA" style="font-size:10.5pt">السلام عليكم ورحمة الله وبركاته</span><span dir="LTR"></span>
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<span lang="AR-SA" style="font-size:10.5pt">مساء الخير قمت بشراء بعض القطع من سنتربوينت فرع عنيزة طريق الملك عبد العزيز من ضمنها مشابك شعر يوجد على ستاند العرض قطعه والأخري مجاناً بعد المحاسبه راجعت الفاتوره وجدت أن كل قطعه ب١٧ ريال ولم يتم تطبيق العرض الموجود
 ، رجعت للفرع في الغد والقطع على حالتها الاصليه واوضحت السبب ان الترجيع لعدم تطبيق العرض فامتنعوا من ارجاعها انا الآن اريد ارجاعها ليس لمبلغها ولكن لعدم اعترافهم بأن الخطأ منهم وكان تعاملهم غير متجاوب وارفقت الصور للفاتوره والعرض ارجوا النظر في المشكله عاجلاً</span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwOTc5ODc5NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.5LqRYVit1HIOISgiVnkeMnT3Q75CEaKKpvvSDFxMLBY" data-id="2044009798797"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwOTc5ODc5NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.5LqRYVit1HIOISgiVnkeMnT3Q75CEaKKpvvSDFxMLBY" data-id="2044009798797"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwOTc5ODc5NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.5LqRYVit1HIOISgiVnkeMnT3Q75CEaKKpvvSDFxMLBY" data-id="2044009798797"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_4" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwOTc5ODc5NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.5LqRYVit1HIOISgiVnkeMnT3Q75CEaKKpvvSDFxMLBY" data-id="2044009798797"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_5" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwOTc5ODc5NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.5LqRYVit1HIOISgiVnkeMnT3Q75CEaKKpvvSDFxMLBY" data-id="2044009798797"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_6" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwOTc5ODc5NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.5LqRYVit1HIOISgiVnkeMnT3Q75CEaKKpvvSDFxMLBY" data-id="2044009798797"></span><span dir="RTL"></span><span dir="RTL"></span><span style="font-size:10.5pt"><span dir="RTL"></span><span dir="RTL"></span>
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<span lang="AR-SA" style="font-size:10.5pt">‫أُرسلت من الـ </span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system">iPad</span><span lang="AR-SA"></span>
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