Subject: Note Added - [#5563510] Click & Collect
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 12 Jan 2023 16:34:27 +0000

Hi ,    Citymall Shifa added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5563510    Subject:  Click & Collect   Requester: MOHAMMED    Note Content:   <div class="elementToProof"><span style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof">rts done<br>
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<b><span style="font-size:8pt; font-family:Arial,sans-serif"><span style='font-family:"Arial Black",Arial,Helvetica,sans-serif; font-size:10pt; color:rgb(0,0,0)'>T</span><span style='font-family:"Arial Black",Arial,Helvetica,sans-serif; font-size:10pt; color:rgb(0,0,0)'>hanks
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<b><span style='font-family:"Arial Black",Arial,Helvetica,sans-serif; font-size:10pt; color:rgb(0,0,0)'></span><span style="font-size:8pt; font-family:Arial,sans-serif"><font><span style='font-family:"Arial Black",Arial,Helvetica,sans-serif; font-size:10pt; color:rgb(0,0,0)'></span></font></span><span style="font-size:8pt; font-family:Arial,sans-serif"><span style='font-family:"Arial Black",Arial,Helvetica,sans-serif; font-size:10pt; color:rgb(0,0,0)'>Sahul
 Hameed <br>
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<b><span style='font-family:"Arial Black",Arial,Helvetica,sans-serif; font-size:10pt; color:rgb(0,0,0)'></span></b></font></i><b><span style='font-size:10pt; font-family:"Arial Black",Arial,Helvetica,sans-serif; color:rgb(0,0,0)'>EX-6410 / Mobile:966597283975</span><span style='font-size:10pt; font-family:"Arial Black",Arial,Helvetica,sans-serif; color:rgb(0,0,0)'></span></b><br>
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<b><span style='font-size:10pt; font-family:"Arial Black",Arial,Helvetica,sans-serif; color:rgb(0,0,0)'></span><span style='font-size:10pt; font-family:"Arial Black",Arial,Helvetica,sans-serif; color:rgb(0,0,0)'>Email</span><span style='font-size:10pt; font-family:"Arial Black",Arial,Helvetica,sans-serif; color:rgb(0,0,0)'>:
 Citymall.Shifa</span><span style="font-size:9pt"><a href="mailto:[email-masked]" target="_blank" title="Ctrl+Click or tap to follow the link" rel="noreferrer"><span style='color:windowtext; text-decoration:none; font-family:"Arial Black",Arial,Helvetica,sans-serif; font-size:10pt'><span style="color:rgb(0,0,0)">@landmarkgroup.com</span></span></a></span><span style="font-size:8pt; font-family:Tahoma,sans-serif"></span></b>
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<b><span style="font-size:7pt; font-family:Arial,sans-serif"><span style='font-family:"Arial Black",Arial,Helvetica,sans-serif; font-size:10pt; color:rgb(0,0,0)'>City Mall Shifa PO Box 91861 |</span></span></b>
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<span style="font-size:7pt; font-family:Arial,sans-serif"><span style='font-family:"Arial Black",Arial,Helvetica,sans-serif; font-size:10pt; color:rgb(0,0,0)'>Riyadh 11643 l Saudi Ar</span><span style='font-family:"Arial Black",Arial,Helvetica,sans-serif'><span style="font-size:10pt; color:rgb(0,0,0)">a</span><span style="color:rgb(0,0,0)">bia</span></span></span>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Nusaybah Alzuman &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, January 12, 2023 5:33 PM<br>
<b>To:</b> Citymall Shifa &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Qazi Mohammed &lt;[email-masked]&gt;; support spl &lt;[email-masked]&gt;; Vickum Dissanayake &lt;[email-masked]&gt;; Saad Alonaizi &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5563510] - Click &amp; Collect
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<div class="x_MsoNormal">Hi <a id="OWAAM17E97459A008426F8FFDBCB994C220EF" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Citymall Shifa</span></a>
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<div class="x_MsoNormal">As per of customer request, please process the cancellation for below order ASAP.</div>
<div class="x_MsoNormal">kindly check if order physically in your store, update the order in Sahla as customer received, then process RTS on POS.</div>
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<div class="x_MsoNormal">Order Number: 6195827570</div>
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<div class="x_MsoNormal">Thanks</div>
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<b>From:</b> Splash &lt;[email-masked]&gt; <br>
<b>Sent:</b> Thursday, January 12, 2023 11:28 AM<br>
<b>To:</b> Qazi Mohammed &lt;[email-masked]&gt;; Nusaybah Alzuman &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5563510] - Click &amp; Collect</div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">Hi Team, <br>
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Problem Statement: Late Return to Warehouse<br>
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Order Date : ​Jan 6, 2023<br>
Order ID: ​6195827570<br>
Tracking ID:  ​619582757022999991</span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">Store Code:Splash21064<br>
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Assistance Required: <strong><span style="font-family:-apple-system">Mark The order As RTS
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Issue Description: The CST has confirmed us That he will not be able to pick the item due to choice wrong store , Kindly return the item to WH on priority, so that customer can receive the refund earlier.<br>
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Thank you for your help!<br>
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Regards,<br>
Aseel Qiad </span></div>
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